Hifi-Tower
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At HiFi Tower you'll find all those products which are an ideal match for you and your lifestyle! Innovative, high-quality and with a wide product range. We offer fabulous products in the fields of Home & Living, Sound & Light, HiFi & Home Entertainment, Sport & Health and Leisure & Hobby. Let us inspire you.
Reviews 738
Dexydog
Mar 03,2023Purchased a pair of 400w 3 way speakers running on a 30w a channel amp as stated a year ago. Can safely say you get what you pay for. They gave good reviews but are total crap. So don't trust these ppl.
Jess Carey
Mar 02,2023DO NOT BUY ANYTHING FROM THIS COMPANY!!! Unfortunately I didn’t read any reviews before I did! The oven arrived faulty in October and I have still to date (2nd March) not received a refund Each time I contact they say I will be refunded in 3-5 days….still nothing I’m just starting legal proceedings
Steven A
Feb 18,2023I bought a 30kg vest, it was delivered in 5 days to UK, which I'm very happy about considering it came from Germany.
Ms sara McDaid
Feb 10,2023Ordered some photo frames, after reading the reviews on here I wasn't holding out hope of them being great, well they're excellent quality, a lot cheaper than anywhere else and arrived super speedy !
Gillian Dennehy
Feb 07,2023Same story as others. CD player arrived but does not work. Sent emails but no response. Tried their online return system and nothing happened. I have never experienced anything like this before. Don't know what to do next...
Danielle Preston
Jan 27,2023I ordered two heated blankets (my order number is: 0401898999) they were Christmas presents which never turned up and I ordered them on 14 Dec 2022. I tracked the parcels via the parcel delivery company and it said there was an error and to contact the company. So I contacted the company, I have only received the automated email, then I tried to chase it up and I received another automated email but this time it was from ‘hi-fi tower’. I didn’t really understand why I received a email from ‘hi-fi tower’ when the previous automated emails were just the normal Klarstein email response. Then, a couple of weeks ago, I had an email to say ‘we presume your request has been dealt with’ - which I replied saying it has not been dealt with! Not heard anything since. Their automated emails blame the delay on Covid and a new operating system! Customer service is just a joke. No wonder I can’t find their Twitter account because they won’t bother to reply to their angry customers! If I could rate this company no stars out of five then I would do so.
Pater Baines
Jan 25,2023I don't normally leave reviews but hope people read this before buying from them. This company is in Germany, I thought I was buying from the UK. Purchased a Wall CD Player as a present for Xmas. Power Pack blew up when I plugged it in. Since Xmas to date I am still waiting for a label to return the item. They don't answer emails promptly and still have no solution.
Kieran Redmond
Jan 22,2023Do not buy here. Bought Auna amp and cd player on line, neither work properly. No way to contact service, impossible to reach any humans! Equipment is sub-standard and basically non functional. Gonna toss mine in the garbage and go to a store next time.
Donna Nolan
Jan 21,2023Hi received my radiator today no instructions in box radiator dial box for setting has a crack on it radiator wont stay on also radiator leg has a crack on the leg of it a complete joke 129.99 euro sent a email to company hifi-tower.ie to seewhat the out come is have pictures also of cracks
Grzegorz Rogala
Jan 18,2023I bought the HR 1100 Weight Lifting Half Rack (in black) from their supposedly Ireland-based website Hifi Tower at a 50% discount rate. The quoted pre-discount price was over 300 euro and I bought it for 160 euro including shipping which I thought was a great price. The payment was pretty painless and the delivery with DPD didn't take long so was pretty happy. However, upon delivery I found that despite having a .ie domain they are based in Germany and my rack came all the way from Berlin. If I knew that I would not have bought it despite the price. If you are going to fly a bunch of metal across Europe you should inform the buyer about that BEFORE purchase. When I unpacked the rack, I noticed that all the metal parts had mini chips and scratches (see first picture) and that there was a lot of very tiny metal shavings all over the box. I don't know if these were painted like that or the shavings caused all of these scratches. Anyway, this was the first red flag that this thing was probably made in China and lugged half way across the planet with zero quality control in mind. Disgrace and an indication that this company doesn't care about quality and just want to make a quick profit. Second red flag came when I started assembling the rack. I noticed that one part had screw holes completely misaligned with another part joining it (see second picture). At that point I was about to give up as this thing was simply impossible to assemble without power tools. Taking it as a personal challenge I had to use some power tools to fix this myself and assemble the rack which took me the whole morning. Once again this is a disgrace. You sold a product that cannot be assembled according to the manual and parts that were provided. One day somebody less experienced using power tools will also attempt assembly and will hurt themselves! I can easily see a lawsuit coming out of this. To sum up, I'm keeping this rack simply because I have no energy and time left to disassemble, pack it and arrange a return delivery. Most importantly, I'm not comfortable with the idea that if I return this pile of metal it will be flown back to Germany to be scrapped. After all the rack does what it says on the tin but taking into account the state it came in there is no way on earth I would pay over 300 euro for it. I would not even pay the 160 euro I got it for if I knew the quality. Here is the message I want to send to your company. Stop importing garbage from China and selling it at an inflated price for quick profit if you care about the environment, quality and customers! You are destroying this planet for profit! I will never buy anything from you!
Tony
Jan 17,2023No customer support and no warranty support. Bad company to buy from when buying . Think again, you will thank me.
randomtask
Jan 13,2023Item turned up so that's good. But I decided I didn't need it so to return under distance selling regulations (or whatever its called now). Turns out the company is in Germany and this item is BIG. So a .co.uk website and GBP currency, very misleading. Will cost £20 or more to send the damn thing back. Very rare for me to buy from a website without remembering to check for reviews first, oops.
Grosik
Jan 11,2023this company is tragic they sent a dj speaker for 250 euros, while unpacking the equipment began to fall apart, no response to email for four days, silence, I do not buy from these liars
Dawn Barry
Jan 10,2023We placed an order for a stero, which did arrive on time, however the item is faulty, we have followed the online instructions but nothing has happened. We emailed, and received an automated response that stated "We are currently experiencing some delays in response to e-mails due to having moved to a new operating system. We are responding to e-mails within 5 working days and our phone response times may be delayed " the 5 days have long passed and we have no update. I wish I read the reviews before purchasing........ a bad experience
Aileen McEvoy
Jan 06,2023Have been trying to contact company as product I brought is faulty but cannot get in touch at all! Definitely wouldn't recommend this site.
customer
Dec 29,2022I have ordered three items and have been thrilled with all these items. Quality is excellent and delivery is very efficient. Would highly recommend.
patrick mckeown
Dec 25,2022No email replies to an item not delivered . Unfortunately this is only my second time ordering through a German company and the second time either no delivery or incorrect parts .The site looks like it’s a uk site but the order is shipped though a german company . No replies and sadly no present for my son at Christmas .
Marc Rodda
Dec 22,2022This company is not legitimate. They give out dodgy products, and then don’t allow any return. They say they will. But the glitch their sites, so you can’t achieve anything. Avoid. It’s not worth the hassle.
Maggie P
Dec 13,2022The stars are really talking for themselves. I ordered twice from the Irish hifi tower, but they're exactly the same as UK one. The Items came and all, but coffee machine didn't even have year and it was broken, I contacted customer service (only via email as no other option available there) and they completely ignored me. I would not recommend this web page at all, and it is really shocking to me cause it looks like this is a German company and brands and Germany are always so well known for their precision in everything but unfortunately not here. If you can avoid them, find some other places like Amazon which is always so good with refunds and all.
Highstreet Road, Waterham, ME13 9EJ, Kent, GB
https://www.hifi-tower.co.uk
Ray
Mar 05,2023Terrible. Ordered a infrared panel heater from them. I thought it was coming from the UK but actually came from Berlin. It's damaged. Their website says they can't deal with returns of large items at the moment. Terrible service. Never again. As the old saying goes: buy cheap, buy twice.