To leave a review you need to be logged in
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Sienna Saros
Apr 09,2024Fraudulent Business! 1. Rebel Energy I do not have any Rebel Energy Bills, please can you provide me with the bills. When i tried to get them from Rebel, they said they cannot provide as the account email is under billing better.On what basis have you been paying £141.32 per month already ? 2. BB Management fees These seem off. When I signed up, it was £10 per tenant, which would be £20. When I checked the website again today to get a quote for the same property, it is still £10/tenant per month. However, in my breakdown I am either charged £40 or £50 per month and also double charged for March. 3. Council TaxPayments made by myself: Feb £61.88 Mar £141.69 Nov £145Payments allocated by Billing better: £1,273.50Total payments to Council as at 6 Dec 23: £1622.07Council Tax Bills: 13 Feb to 31 Mar - 175.38 01 Apr to 31 Mar - 1446.69Total Bill from Council tax up to 31 March 2024: £ 1622.07This means I have already paid up my council tax bills up to 31 March 2024, 4 months early. This is clearly an allocation problem somewhere. 4. East London Energy My concern here is that the misallocation from point 3 above could have already sorted the balance due of £450 with ELE well before and avoided the dunning charge (late charge) £17.60.
S A
Apr 08,2024Disgusting, unethical business to avoid at all costs. Do not use this company, they will double the cost of your bills after the first month and initial quote and lock you into a contract with a cancellation fee.
Maxwell
Apr 05,2024We just moved into our new apartment and HomeBox was referred by the tenancy agent. We thought it could be simpler to manage all bills under one place but NO. Communication is awful. Different staff gives us different answer. Some says our Council tax bill will not be paid via HomeBox, few weeks later another staff says it is configured to be paid by HomeBox. They randomly estimated our water bill, charged us, but not paying for us until we ask. They said they don't have our water bill info - neither do we! Then why charge us when you are not paying for us because you have a missing piece of information? They arent proactive. They aren't helpful. You have to push things to get it right and they still charge you management fee per month. Want to cancel it? T&C Clause 6.7 says you have to pay them if you want to cancel early. This is a trap. Their service is useless. Just go setup Direct Debit with every service provider and you're good to go. You don't have that much of bills. Run away from them.
Sam
Apr 05,2024Spent ages disputing our final bill with them as we had been paying EON alongside Billing Better. Multiple times had asked for clarification on why we were getting bills from EON at the same time and were told all manner of different contradicting reasons. Finally thought my nightmare with BB was over but just received an email demanding ‘unpaid’ bills from last year, all based on estimated usage despite uploading quarterly meter readings. Avoid at all costs.
Bader
Apr 04,2024Had a call from Oliver to set things up, he was proffessional, efficient, and helpful.
Cherie Shek
Apr 04,2024Chloe Mart was very helpful, made everything hassle-free and the process of setting up accounts was quick and easy.
Ela
Apr 03,2024Oliver was very helpful and kind
Valentin Ionut
Apr 02,2024All the details were explainedvery good..Joso Wesley went beyond to help me.
Pravin Bayaskar
Mar 27,2024Onboarding was hassle-free. All the details were explained. Joso Wesley went beyond to help me.
Tony
Mar 26,2024Easy to use and quick
customer
Mar 26,2024Very helpful and efficient service. I had a call from Joso Wesley who followed up from his colleague Chloe Mart who was absent and took over setting up services. So far so good not had any update as yet however, I will report back any further feedback
kristen joseph
Mar 23,2024TERRIBLE COMPANY DONT USE THEY PAY ALL YOUR BILLS LATE YOU WILL BE TOLD LIES AND YOU WILL BE IN TROUBLE WITH COUNCIL AND ENERGY PROVIDERS! STAY AWAY!!
Titti Ola
Mar 20,2024Awful - avoid. Fraudulent company. I have recently moved into a new property. I was cold called repeatedly by this company who deceived me into believing that they were part of the letting/managing agency. They have switched my electricity and gas provider without my permission. They have charged me a huge amount of money on a monthly basis [with no costing of what I am actually paying for], which is way above the charges I should pay for my gas and electricity (I have a smart meter so I know my usage). I have contacted Ovo directly to report erroneous transfer of energy supplier - Ovo report that rebel energy / cilleni energy have refused to allow switch back to Ovo. I have emailed home box to leave the service and no one is replying to me. I have also repeatedly called this service and no one has responded.
CERIN/MOSES
Mar 16,2024Easily manageable
Big Dunk
Mar 16,2024Very helpful thank you joso for your help
Ben Knowles
Mar 12,2024Homebox set up an account for me without being asked. They used name of my landlord and referred to me as "our tenant" to give the false impression they were reaching out officially on behalf of my building and needed me to set up a direct debit. Once I provided direct debit details they immediately changed to bill much higher than what they said in the initial quote. When asked about the higher price they claimed it was due to council tax being higher than the quote. However a quick check showed the property was on a cheaper council tax band than what was quoted. They had increased the bill by double what the difference could be going from the cheapest band. So the increase being from council tax was clearly untrue. I queried this with them and they then claimed that the price increase was due to a change in electricity prices. Which raises a major red flag: why would they invent a fake council tax increase in the first place. On looking into the electricity prices it showed they were charging nearly double what the exact same supplier charges if billing directly. I cancelled my agreement and direct debit within the legal minimum cooling off period. However they never stopped texting/emailing me and sending invoices for services that were never agreed to.
May Sar
Mar 12,2024This company took payments for electricity when they knew very well that the building worked on a top-up meter. Now, they’re claiming that EDF took those payments when they don’t even have the facility to set up direct debits on top-up accounts. Absolutely appalling and disgusting, in this cost of living some are starving and they enjoy putting customers through hell driving them to the edge. Now I’m being told they will investigate with EDF and their accounts department to see what happened… a year and a half later! This should have been resolved upon the closure of the account. This process might take up to 3 months by then I will have been waiting almost TWO YEARS for a refund. Fun fact, their website doesn’t even explain their complaints procedure nor which is their ombudsman, I just spoke to an advisor who blatantly said it’s OFGEM when it’s actually FOS. I’ve now raised the complaint with FOS hopefully they are incentivised to refund me ASAP
Ana
Mar 11,2024I never write reviews but this has been such an atrocious experience that I decided to leave a warning here for others. Homebox/Billing Better was set up for me by Please Connect Me when I moved to the UK and it seemed to be a practical solution - just one direct debit, on a date I chose, without having to deal with all the different utility suppliers. I quickly found out that: 1. you have to upload all your bills in the portal otherwise they will not be processed, so at this point how much time are you really saving; 2. there is no transparency on where your money is going and when/how much suppliers were paid; 3. they will charge you a monthly fee for maintenance and if you decide to leave your contract early (due to the terrible services provided, more on that later) you could be charged for the full year. After a few months of paying and dutifully uploading all my bills into their portal I received a summons from the UK Court due to unpaid Council Tax - despite paying Homebox/Billing Better, my money was simply not used to pay my Council Tax bill. In order to avoid judicial procedures the Council required that I pay for the year in full plus a summons cost of 80 pounds. This meant an unexpected expense of almost 400 pounds with the added stress of looking at legal liability if this was not paid in due time. I decided to investigate and I found out I had an unpaid amount of close to 200 pounds with my electricity supplier, again despite paying Homebox/Billing Better. When I contacted their customer service their response was the same - I hadn't uploaded the bills (not true) or there was a technical issue that delayed the payment of my electricity bill (but didn't delay their deductions from my account). I had to spend almost 600 pounds out of pocket in a single month to avoid being chased down by debt collectors and the court. When I tried to leave this service for obvious reasons I was advised that I had to pay Homebox/Billing Better management fees for the entire year. It was only after discussing with customer service on the phone that the fee was cancelled. Just set up your utilities yourself. It will honestly not take much of your time at all. This is a terrible company that is responsible for so much distress for ordinary, hard working people - I can't help but think of others who may not have savings to cover their debt once they discover that Billing Better has not been paying suppliers. They should be shut down by the government.
Yasmeen Hanifa
Mar 08,2024Avoid this service (previously billing better) Take the initial time to set up your own bills with each utility service - will be simpler in the end. They cold called my new tenant repeatedly - not clear how they got her contact details but she appears to have misunderstood that they were part of the letting agency. Hefty monthly direct debit, no information regarding what she is actually paying for. They changed energy provider without her consent and utility services report her bills have not been paid. Hopefully she can extricate herself from this service without any impact on her credit score.
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
henry bowler
Apr 09,2024great customer service from reagan