To leave a review you need to be logged in
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
douglas289
Jan 24,2024I had trouble completing my application, Daisy was enormously helpful, coming to my rescue and taking care of it from her end.
Emma
Jan 23,2024Please avoid this company. Any landlord using their services should also be avoided. In my opinion, this company should be investigated for Fraud. Their method of operation is akin to fraudulent activities. None of what they do can be logically explained. You've been warned!!!
Katy Knight
Jan 23,2024Honestly just as bad as Billing better have been! My partners bills have been wrong for over a year now, thankfully Jo managed to sort these to show the correct payments and they admitted blame, which we can accept. Now the bills are wrong again and I am told Jo didn’t agree to sort the payments and send send the payment requests manually until they are correct, despite me having emails to say so! No calls back since June last year ! Absolute joke of a company! No idea why my partner bothers with them, energy ombudsman will be the next step, can see from the online reviews I won’t be the only one! *their response has been they cannot issue the bills manually every month, and we should just pay the incorrect amount :) honestly the worst service- nobody has been in contact- and this is their mistake :) great
Patricia B.
Jan 23,2024I had an introductory call with Oliver Hodgson. He was very polite and answered my questions.
Ong Sze Yan
Jan 22,2024Customer service was excellent, Oliver was very responsive in emails and helped me with setting up homebox! Thank you :)
Robyn Bourke
Jan 19,2024Oliver Hodgson made the whole process very easy, explained everything clearly and was great to deal with! No issues with my experience yesterday.
Brasilta Fernando
Jan 19,2024Oliver Hodgson's outstanding customer service truly stood out during my recent interaction. He demonstrated exceptional professionalism, addressing my concerns promptly and effectively. Kudos to Oliver and the team for making my experience positive and hassle-free.
Dirk Kotze
Jan 04,2024Feeling very frustrated with this service. This is the second month in a row that I have been massively over charged. My bill has been consistently around £350 a month, but last month I was suddenly notified it had increased to about a £1200. After requiring multiple phone calls, I was not eveb informed what the problem was but just received an email stating that my payment was actually still around £350. Then, this month I was again informed my bill is now £1500!!! How is that possible? I've again had to call with no one able to give me a answer and just saying a price review will be done! It's the 4th of January and still no resolution and today I received an email from them saying that because I haven't paid for this month they will be cutting of my internet! This is absolutely pathetic! I've been paying like clockwork every month and these sudden changes are not my fault and not affordable at all. I am absolutely exhausted with this company and will be ending their services as soon as my tenancy expires!
Mohsin Perveaz
Dec 30,2023Easy and quick
Jamie
Dec 29,2023Number one, why in this day and age would anybody pay a company to set up and manage their household billing accounts for them when it can be done easily and for free by me? Number two, despite me politely telling homebox I do not want or need their services, they proceed to inform the electricity company that I have moved from one apartment to another in the same block triggering a bill for over £300? My last address of three years was living with family so no tenancy/rental agreement and in a different postcode to the one I live in now. The electricity company not taking my word for it and want me to send in loads of proof of previous address. Not happening as this is not my error. Number three, despite their website and phone message confirming they are open, why do they keep cutting me off at the end of the recorded message? Awful service.
Omar Adel
Dec 21,2023I was speaking with Daisy Baker regarding my ne house bill arrangement and she was really helpful and supportive.
Charlie
Dec 20,2023Had dealings with them as formerly named Billingsbetter. I have been waiting 6months to get my final energy bill to see if i owe anything. I've been told I owe £6000 for 6months of usage, to then be told I shouldn't have been told that. I've been promised call backs and emails with only one service advisor(over these months) doing this for me (Eden L, great thank you, you are one of the better service advisors there). I have chased the energy company to find out my account had been closed for a while. I had previously suggested friends use this service and as of now I am currently with, I would no longer give that advice. I had terrible dealings with Unihomes but not as bad as this I would recommend them over these guys if you're just starting university. If confident start the bills up yourself, you might save a lot more money. Update: Moved to 3* after getting told I'll have my final bills today ! It seems this service struggles with some of their staff, but would give good credit to who i spoke to today who did call back as promised and resolved the issue for me (thank you forgot to get your name).
fawole modupe
Dec 19,2023Services was great,Tyler McIntosh was very nice and friendly
Naeem Davis
Dec 19,2023Great onboarding experience. Oliver went through all the details and got me set up in about 15 mins. Looking forward to continuously great service
Shivalaya R
Dec 18,2023I am just starting with Homebox and spoke with Georgia regarding setting up my account. Georgia was helpful and answered to all of my questions. I am looking forward to a smooth journey & hassle free management of my bills.
Jacob Williams
Dec 18,2023TYLER MCLNTOSH He help me a lot! he was really friendly to speaking I would defiantly recommend people to go though him for this service he provided.
Mame dela toone
Dec 16,2023Jo in customerservice has been amazing helping us sort our sons account out. She has always provided updates even when they have not been the best news. The way she has handled our issues while I admit I was not the most pleasant to deal with on the phone she held the up most respect on the phone and was transparent with everything. Every time myself or my son has called in we have been promised so much resolution but Jo has been the only one who actually helped us. We found out we have debt on the final bill which was a shock and after reading all the bad reviews here I was worried this was a scam but I belive its more lack of communication from the company to its customers. If only we found Jo a few months back we may not have cancelled our account. Thank you Jo you have been amazing.
Bartholomew Llewellyn
Dec 15,2023This is the worst company I've ever had to deal with, they are truly incompetent. After my first interaction with their sales agent who lied to me They then entered my start date wrong and tried to charge me for a month I wasn't at the property, They then failed to send me the invoice for my council tax leading to me to be late on providing this to my local council. They have no transparency with the charges they they are billing you for on each bill on their website, you have to phone them and ask for them to email you the individual amounts for each utility because their website is so bad. And then when they provide this, they try to change their management fee to suck more money out of you because they're scum They also have done something wrong so the direct debit doesn't work correctly. All in all a useless company in which I have been offered no compensation or any sort of recompense for their terrible customer service and all the stress and mental anguish I've suffered having to deal with their never-ending issues
keorapetse nicollas
Dec 12,2023I spoke to Oliver Crawley yesterday about setting up my bills. He was friendly, very patient and professional. He took the time to explain everything clearly.
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Nicolae Ceban
Jan 25,2024Good customer service answering to all questions thanks