To leave a review you need to be logged in
The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Fay
Nov 02,2023Georgia was very helpful with our requests and helped us sort out everything we needed in a timely manner. Answered all our questions and has provided all the information needed to contact the team again if required.
David H
Nov 02,2023Homebox (who have recently changed their name from Billing Better) sent our gas payment to the wrong provider. Six months later I am only just now resolving the problem and getting all the debts settled. Because of this mistake on Billing Better's part, and also because they put my sole name on the gas provider's account, rather than all tenants names, I was also contacted for full payment of all gas for the property. I was contacted by debt collectors, and threatened with my credit score being affected. So to summarise, because Homebox somehow managed to send our gas bill to the wrong provider, I was threatened with a bad credit score - which would have meant my ability to get a mortgage would have been affected by the incompetence of this company. I put the "date of experience" as the date of my review, but this has been going on as a headache for six months, and Homebox knew it was a problem for about a year, but it wasn't handled. I was contacting them multiple times a week for things to get resolved. Sometimes I would get put through to someone helpful, and other times someone would promise to do something like send an email, and then never would. I would not under any circumstances recommend that anyone ever work with this company. I have never had to deal with such an administrative headache in my life.
Deirdre O'Kelly
Oct 31,2023Do not trust this company. They overcharged my daughter and still haven't refunded her after several months. They're rebranding from Billing Better to escape the terrible reviews. Their 5 star reviews are obviously fake. They just told me very gleefully that they're unregulated (!) so contacting the ombudsman won't help. They apologise for delays in resolving a problem and talk of escalating the issue and then do nothing. This has been going on since July. They promise evidence that they're chasing a refund but it never comes. Do not use this company under ANY CIRCUMSTANCES EDIT: I'm involving Citizens Advice now. Unfortunately we didn't see this before our daughter signed up, but CA recommend against using these types of companies as they lack transparency, costs are hard to estimate and they are not value for money.
Consumer
Oct 27,2023Steve was brilliant on the customer service live chat. Very helpful.
Juliette Largounez
Oct 20,2023Hassan answered all my questions, helped clarify the details of my payments and bills, was very nice and helpful.
Cody
Oct 18,2023Hassan was super helpful and answered all of my questions in a way that was easy to understand as well as advising ways for my partner and i to make our future billing easier.
Charlotte Royle
Oct 18,2023Thank you so much to Georgia Jennings for helping me with all my questions and being super helpful and helping me understand what is happening.
Kevin P
Oct 17,2023I dealt with Joso, who was really helpful and responsive to my questions, which made the whole process simple and painless.
Roland
Oct 15,2023Very helpful on the phone- explanations were clear. Very easy to set up.
Francesca Spicer
Oct 12,2023Great customer service.
Zee
Oct 09,2023It's a good experience. It doesn't push too hard. I had a great time talking to Rosie Kirk.
SIBI SUMESH
Oct 09,2023I recently moved to UK and I didn't know anything about the tax and utility services. I booked a telephone appointment with Ittria team and Ms Georgia explained everything very nicely and patiently to me. It was of great help, especially for me who moved in recently. Thank-you very much and I really appreciate it.
Sam Hughes
Oct 09,2023They were previously called "Billing Better" (and still use that name a lot) Honestly they're a joke At the start they didn't set up our gas/electricity, probably because they changed which company we were using 3 times, and despite continuously uploading every bill from EDF they didn't begin to pay until well after a debt collection agency started sending me letters Now I've stopped using them, it turns out they've paid nothing towards my water bill despite my payments to them towards it for the 12 months. They say they have, I've spoken to the water company who say they haven't received any payment or contact at all and now I'm getting ghosted by billing better (for almost 2 weeks now) because I'm asking them to sort it The energy company that does supply us seems to have no knowledge of us ever living here and have the wrong meter details Overall they're unhelpful and pretty useless at doing the things they're meant to Avoid, just do the bills yourself, it'll be easier
Guille Laviz
Oct 06,2023I just arrived to the UK and Oliver has been super patience and helpful with me. Thank you Oliver!
bothayna alothman
Oct 05,2023I booked an appointment with homebox, Joso Wesley contacted me on time and was very patient and thorough, he explained all my options and answered all my questions and addressed my concerns.
童 何
Oct 04,2023Oliver is super professional and patient. He is mindful and care about every detail, absolutely 10/10 experience.
Dyllan Marais
Oct 04,2023Hassan was very helpful and inviting.
Lianne Estrada
Oct 04,2023I had a really good experience with home box considering I needed a quick change of bill providers. Georgia was a really good help, very kind, patient and professional! She also was very informative about student bills - so If you’re a student who has your own place i Would recommend Home Box :)
Katherine
Oct 03,2023Appreciate for Steve’s support
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
Miss Patel
Nov 04,2023Thorough and easy, gave all options for billing.