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The new way to manage your home. Free yourself from overpaying for energy, broadband & more, keep in control and move with ease homebox.co.uk
Reviews 863
Moustafa Barakat
Aug 04,2023Sarina Asadi She is really nice person. This is my first rented flat in UK so I was lost in so many ways and had alot of questions and she was ready to answer all of them with open heart She is a really good customer service agent . You lucky having here around
Tom
Jul 20,2023Daisy made my renew process really easy thank you
Leah Moniz
Jul 18,2023My experience was with BillingBetter, but as the emails I received from them state 'soon to be homebox' I think it's only fair people using homebox understand what they may be in for as well! They should not benefit from the clean slate of no bad reviews just because of a rebrand. I wouldn't trust this company with my bills! My landlord decided to start working with them 21 months after I moved in. Despite my landlord giving them all the details of all their tenants, including move-in dates etc, Billing Better decided out of either idiocy, greed, or a clumsy mistake that they would contact all the utility providers on my behalf and let them know that I "was moving in" to the property, despite the fact that I had been living there for 21 months! They say that normally utility providers don't act on their message to them if the name on the account matches the tenant they're contacting them about -- not a failproof plan I tell you! As a result, Thames Water cancelled my direct debit as if I was closing my account, and then when I wanted to re-instate it they decided to put it up by £22/month for fun, despite literally just writing to me a couple of days before Billing Better got their dirty paws on my account to say they were reducing my direct debit, and it all ended it a black mark on my credit file for 3 months. Of course I had to sort it all out on my own with Thames Water and the credit bureaus so that was a fun headache I did not need for 3 months. Long story short, Alex, an Account Manager at Billing Better, didn't do much other than apologise, and did not even acknowledge that as a result of this mess Billing Better should review their processes. Just be organised and sort out your bills yourself. I do not see any benefits to this company whatsoever and 'customer service' is more like 'customer hell'.
james nurden
Jul 17,2023Really great customer support. Helped me with my energy concerns around price increases and put me on the best available tariff
Edward Scrivens
Jul 17,2023Superb company to use. No complaints
George Davis
Jul 17,2023Great product - so easy to use as a customer. Customer service were great when I had a query. Particularly Phil who answered all questions I had
Calypso Cricket
Jul 17,2023Really great company who offer a great product.
Fred Roberts
Jul 17,2023Saved me time on money on my bills.
James Mitchinson
Jul 16,2023Really easy service
Alex Czabaniuk
Jul 16,2023Thank you Homebox for making it easy to set up my bills.
Mr P Morrison
Jul 16,2023I didnt end up using Homebox for splitting my bills but the sales team were really honest and helpful and provided great advice for setting bills up
customer
Jul 16,2023Really pleased I chose homebox, staff were helpful and I made a nice saving too!
Saurav Parmar
Jul 16,2023Phil was really helpful in setting up my bills. Was really happy to go above and beyond in explaining how the service would work
Ryan Tullia
Jul 16,2023Used Homebox for setting up my bills. Really easy service
Matthew Mustill
Jul 16,2023Used Homebox for a few years. Really great service and easy to use. Customer service team always great whenever I have any questions.
HonestJohn
Jun 24,2023Total scam! Avoid at all costs! They're rebranding from BillingBetter because their reviews are so poor. Read the 5 star reviews of HomeBox they're completely fake. The true stories are all over the billingbetter trust pilot page. With Billingbetter, now Homebox, we ended up in over £2,000 worth of debt because they couldn't manage our bills. I had to call up every month to chase them to hear the same story of they'll fix it to only get more bills and threats against my credit score. We spent nearly £1,000 on service fees to billingbetter alone and it really isn't worth the stress. Just pay the bills yourself, it really isn't that hard. They offer zero transparency and never get back to you even when their pleasant customer service team say they will. Save yourself the hassle!
Jess
Jun 24,2023Please save yourself the stress and do the bills yourself. I lost count of how many times our account and bills were mis-managed and I had to fight for a resolution myself. Some of the instances include, failing to remove tenants from the plan (which eventually resulted in our account being cancelled without notice and being threatened with poor credit scores), random price increases that turned out to be a mistake when contacted, failing to bill us for council tax for nearly a year resulting in thousands of pounds in debt (may I add that I also asked whether this was correct multiple times along the way), and randomly setting up a second water bill under my name without notifying me and failing to even pay any money into it for 3 months, resulting in another £400 of debt. I would like to add that I was the one who noticed all of these problems and they would not have been resolved without me intervening. Although everyone I dealt with in their customer service team was perfectly pleasant, they did not offer me the clarity I needed when trying to resolve these issues. Only one person ever got back to me to confirm any action had been taken, despite me asking to be emailed every time. I regret not cancelling our account a long time ago, however I felt trapped by their team eluding to the fact that they had thousands of pounds of our money set aside to cover our ongoing council tax (which turned out not to be true). I can't believe we spent a combined total of over £960 for their 'service'. Don't make the same mistake.
Jake Davies
Jun 05,2023I have been with billing better/homebox for a few months now and i have no idea where these reviews are from and I suspect they may be fraudulent because my experience with this company has been nothing but horrible. I have REPEATEDLY been threatened by energy companies with debt collectors because this company is so disorganised, they just flat out will not pay your bills. I have tried to complain via their internal complaints process to absolutely no avail. I am considering my options now and figuring out whether to go to the ombudsmen for this outright terrible service. In addition to this, they tell you your price will not go up if you stick to their fair use limit, but in reality we have been sticking to their fair use limit and the price has gone up by around 30% due to their incompetence over not paying bills and changing our supplier over. I imagine i will recieve a response to this review saying they will "look into it", but I have a high confidence that this will be an empty promise going from previous experiences.
Rhiannon Salisbury
May 19,2023easy to use, very quick and simple service
24-128 Kemp House City Road, London, EC1V 2NX, London, GB
https://www.homebox.co.uk
onur yilmaz
Sep 04,2023I choose to not opt into the service provided but Joso was very transparent and helpful throughout the whole process.