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Reviews 793
Helen Mathews
Oct 23,2024Cesar was very kind, polite and patient with me. I inadvertently cut us off and he was very understanding and called me right back to finish the booking process.
Scott Chapman
Oct 23,2024Helpful and pleasant
JUDY MORRIS
Oct 22,2024I had difficulty with credit card payment. Totally my fault. Finally got solved. The 2 ladies at front desk that evening were super patient. They offered other options . I didn’t want to stay at another place. All I wanted to do was get in that bed. Had an exhausting day. I know I probably panicked but they eased my anxiety. Thank you ladies. Date was 10/2024. Judy Morris
Mark Radway
Oct 22,2024Fantastic customer service! Thank you very much
Margaret Sheppard
Oct 22,2024The agent, Zoila was so patient and helpful. Answered my questions perfectly.
Kathleen Ryan
Oct 22,2024Brandon was professional and quickly knew all the answers to my questions. Made my call and reservation very easy.
customer
Oct 22,2024Alex at hotel reservations was wonderful and very accommodating! My son and his fiancé' could not have chosen a nicer venue for their up coming wedding!
Deb Lamberton
Oct 21,2024I went online to the specific hotel's website and dialed the phone number posted below the local address. Person answered with exact name of hotel, which I assumed meant she was a front desk reservations clerk. This is how I always make reservations--by dealing directly with the hotel's desk clerk. She first asked what the best online price I saw was, which was confusing and actually DID raise an alert in my mind. Bottom line: agent impersonated the desk clerk, and at no time indicated I was speaking with a third party booking agent after I specifically stated I never work with one. Worst of all, when I asked for the AAA/AARP rate, the agent stated,"Those rates are all booked." BALD-FACED LIE, as confirmed when we checked in. Finally, the so-called receipt doesn't break out the fees between room rate, taxes, and your booking fee. Once burned, twice shy. NEVER AGAIN!
Lola Marie Cornwell
Oct 21,2024Kelee was professional, knowledgeable, and kind. I appreciate her patience. Thank you
Daniel Denton
Oct 21,2024Every professional and easy to work with. If I had questions or consents she answered with no issue.
customer
Oct 20,2024I can't believe this place called ne and said no credit card and cash only and i could cancel but of course this was last minute. Also very dirty bed spread minimal dirty rags and out dated. The property was dirty and it looked like undesirable hanging around the property. Wow smdh.
Kelf
Oct 20,2024I liked the correction (from 1) to 2 adults which is what I clicked online. I ABSOLUTELY did NOT like fact that a service fee of nearly $20 is well hidden until AFTER I completed my so called REFUNDABLE RESERVATION.
Daniel Flohr
Oct 20,2024Very helpful
William K Stephens
Oct 19,2024My reservation had the wrong date for check in and when I called support to correct it they refused to refund my money and then rebook.The person I talked to charged me another $500 on my card and I spent over 3 hours on hold yesterday trying to talk to somebody about this to no avail, never did get someone on the phone. Avoid this company, they are absolutely terrible. The representative blamed it on the hotel and the hotel said that I was never in their system for the day I was charged over $900. These people are liars and fraudulent. I will get in touch with Wells Fargo fraud department to rectify this. No help whatsoever from Expedia. NEVER AGAIN.
Nelly M
Oct 19,2024Alfredo is excellent customer care front desk reservation professional!
Kelly Glass
Oct 19,2024Joyce answered all questions and was very knowledgeable. Her prompt action resulted in us getting a room on a busy evening.
christina planck
Oct 19,2024He was very helpful and kind!
kolleen Barsi
Oct 18,2024She listened to what I had to say and was very helpful.
customer
Oct 18,2024Easy to check in but price advertised online wasn't available
205 Datura St 10th Floor, 33401, West Palm Beach , US
http://www.hotelplanner.com
Amos Rollins
Oct 23,2024He was very nice an made it easy to book