Housing Disrepair Helpline

3.0 (195 Reviews)

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Housing Disrepair Helpline is a company that specialises in helping tenants sort out their living conditions when their landords are unwilling to do so. We will come to your home to get a full understanding of the problems that you are having to live w...

Reviews 195

3.0

Out of 5.0

Marcella Williams-Knight

May 20,2023

I have tried to get help for an elderly lady who has bad mould which is detrimental to her health they took on the case nothing has really been done i called back and I was told to not call back the number again very rude I'd never go back to these people again, as for Barnes solicitors terrible service, they just lie continuously

Jess Livett

May 03,2023

They phoned me 10 times this morning in the space of 2hrs… I have a phone call with them tomorrow so I do hope it’s legit

Peter Morgan

Apr 18,2023

Awful scam company - they rang unsolicited and I said I didn't give them my number where did they get it - they said it was on a list - I asked where did they get the list and they hung up - someone then rang me back and asked the same thing later on that day Indian call centre - total scumbags

Miss Emma Martin

Apr 17,2023

I am not happy, this company called and said they were from housing repairs department and I assumed they were from my housing association. Fortunately I didn't give out any information though they already knew my surname and number which they had got from database of tenants. The person was very unclear when I started to query exactly where they were from. Be careful.

P G

Apr 08,2023

Just received a cold call from an Indian call centre gave me this company name and website, tried running me through some questions which I declined and instead asked where they got my details from. Then they refused to put me through to a manager or data protection officer after I mentioned GDPR and asked to have my details removed from their system and a GDPR subject access request on how they got my details, he once again refused to comply so told him I would be reporting them. I have submitted a complaint to the ICO (ico org uk/make-a-complaint/). Sent the phone number they called on (020 3891 7153) to 7726. Reported to tpsonline org uk/complaint as my number is registered and reported the website to ncsc gov uk

Daisy

Mar 15,2023

*EDIT* This was no Indian guy... and I’m not stupid I don’t expect callers to use their real names. Justin can be a front. I get these calls often it’s usually English people and 020 numbers. They’ve been calling me for a year I’ve asked them to take me off their system numerous times it’s not even funny anymore. Today a man called Justin rings. I said it’s been over a year I don’t want anymore calls he snaps back there’s over 90 different companies it’s the first time he’s called me and he went on to argue and raise his voice. Oddly I can’t call them to complain about their spam. They need to be stopped.

Anastassia Doubovskaya

Mar 06,2023

I got a call from company called housing disrepair. They said they would come and clean what is needed abs work for council. I see many people say it's a scam but don't understand what is scam about

David Jolin

Feb 28,2023

Terrible firm

David N

Feb 21,2023

I just received an unsolicited cold call from the Housing Disrepair Helpline - 020 3746 3775. Their representative said they had received information from the council that repairs were required at my property. As a community councillor I know that the council would not operate in this manner. This company is operating a dishonest phone scam!

Lorna Dillon

Feb 17,2023

I have mould around my Windows and doors & we have been waiting for a new front door for 3/4 years as it's dropped & it has to be locked just for security as its broken i habe also just been diagnosed with emphcemia plz help!

Jo Hoddes

Feb 17,2023

This is about the 20th unsolicited call I have received from yourselves, (I checked the address and company details given to me) and despite being told on every single occasion to take me off your call list, you continually harass me.

Cara B

Feb 16,2023

So last night had a lady called Hayley or something like that knock on my door. She says she is talking about and handing out leaflets for her boyfriend who works for this company. She says the company work with the council and they can get repairs done. she kept trying to get me to call and told her i was not interested but she was saying you can get repairs and free money,she done it to all my neighours. She kept saying they work for the council. She made it out that they would repair stuff but its all BS and its so wrong that they are doing this to vulnerable people. I have the leaflet with her name and number on as proof that they where here. I have proof! I have the leaflet that she gave me,its got your website and number on it everything. The number you have replied with below is the one on the leafet,you do cold call as i have the proof and i am not going to call you as i have heard you harass people.

kathleen taylor

Feb 13,2023

Really pleased that I have Some One who understand how long I’ve waited to get my house repaired by Southern Housing Association and looking forward at last to get this help to have it done ASAP Thankyou

Karl Myers

Feb 11,2023

Just had a cold call and asked several questions by an automated bot. Passed on to a call handler that tried to make it sound like it's a disrepair team for the council. I asked who they were and Googled there website reviews and when I told her that I was looking at reviews. She told me "hurry up I need to make other calls" So I kindly said you best go take them!

Glen Pearce

Jan 25,2023

Spam company, like others have said daily calls from company, all from different numbers. Today caller Mike has confirmed your company details and address so don’t try the usual response ‘this isn’t us’. No I am not calling you either as matter now with Ofcom.

Bethany Townsend

Jan 25,2023

Really good experience. I’ve got a bit further with them than I have with my landlord. I couldn’t thank them Enough to get me to the stage I’m at now and hopefully get things sorted

Sam Dudley

Jan 25,2023

With people that actually cares and thinks of others wellbeings, very polite and very helpful people, very understanding and considerate people tbh they are an absolute brilliant team of people and there is nothing that i would want them to change as it is perfect the way it is. I just want to say an honest thankyou for everything you have done and everything that you are doing. ( Housing Disrepair team )

Leanne Martin

Jan 20,2023

This compant is a joke after 3/4 months of me waiting for a response from someone regarding my property, i sent numerous whasts apps regarding whats going on with the report, ive been ignored or been told will pass this on, the was told by a richard some one will email me regarding the reports, they wont give me the contact number so io can call as my message was ignored, im actually shocked at this company, ive let there company into my home take pictures and then to hear nothing back as it was 2 men and myself(woman). i have photo proof of the conversations as proof i just want to know what is going on with the report and what's going on??? 2 more of my neighbors have been treated the same Ridiculous

Becky Hodge

Jan 18,2023

Absolutely lovely people especially Liam he's been brilliant within less than 24 hours he's sorted a solicitor and I feel as if somethings finally going to be done all thanks to him. He will support me throughout this whole process aswell

amanda hunt

Dec 23,2022

I would of liked to have given 0 stars. The person who called me was after I had instructed a different solicitor to handle my case, just opened WhatsApp to message a friend and realised the rep from housing disrepair called rickey had sent me a whole tirade. He actually wrote feck off you sket.