Housing Disrepair Helpline

3.0 (195 Reviews)

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Housing Disrepair Helpline is a company that specialises in helping tenants sort out their living conditions when their landords are unwilling to do so. We will come to your home to get a full understanding of the problems that you are having to live w...

Reviews 195

3.0

Out of 5.0

Samantha Hogsden

Nov 08,2021

Thank you so much to Liam and the housing disrepair team! Excellent service, finally works have been completed! So happy!

Olive Knight

Nov 07,2021

The solicitor Ammar took me through all the steps easily. He listened to what the problems were and ensured that each one was agreed to by the Housing Association. I would recommend this services as it takes some of the stress and strain out and gets the repairs that you need completed.

Emma Newton

Oct 29,2021

I was visited this morning for an assessment, the young man arrived early and without a mask. I am physically disabled and have a traumatic brain injury. The young man was testing a part of the wall for dampness, he had no stool/ladder to reach the ceiling and asked for a chair, I cannot lift heavy objects. He had to stand on my exercise bike to reach the ceiling. I heard the base crack, but because of my brain injury found it hard to exert influence, I had repaired that part of the wall. I was trying to explain to him that he was testing the wrong part of the wall were new water had been escaping, he ignored me and proceeded to call his colleague on the phone and giving the wrong information, and suggesting I wouldn't be able to get the help I needed. This triggered my brain injury and my anxiety. I told the young man that I have a brain injury and that he was triggering me and please leave my home. Instead of de-escalating the situation he escalated. He asked my neighbour if he had 'issues' also, which upset me. Admittedly I am very disappointed in my behaviour but I have certified disabilities which this firm were warned of. I feel they sent out an unprofessional and inexperienced person to deal with vulnerable people. If you are vulnerable in any way I would suggest using a different company. I called Graham at Housing Disrepair helpline hoping I could explain what happened, I explained I had a brain injury. He too was very rude and upset me. Look at the sarcasm and disrespect from this "professional" company... For example they say that they asked my neighbour "what was he doing there?!?" urmm he lives there And he didn't spit.. I have a tracheostomy and when I shout I can sometimes spit.. My neighbour actually held my arm preventing me from running after your scurrying rat Because I can assure you that he wouldn't have been coming back to work the same way he left. You are dismissed!

toprakdeniz

Oct 09,2021

I’m so grateful that I encountered with Housing despair Heplline so that they did all the job for me. I had ongoing request from my housing association to change window frames of my house, as they were old enough to led considerable amount of draught, for about 3 years. They never accepted to change it until housing despair team and their solicitors requested behalf of me. I received compassion from my housing association as they delayed necessary work at my house. The process was easy and communication was great! Thank you for your outstanding effort

Karima Djazairi

Oct 08,2021

Thanks very much Liam, and for all housing Disrepair team, honestly you were very kind and also thanks very much for the great service you provided, I'm very appreciated ....

Serena

Oct 07,2021

Initial experience has been really positive. I ranted on the phone to Liam who somehow managed turn my rant into a detailed report of my issues They sent an assessor Anthony round in less than 24 hours who looked so young but was actually really friendly and professional and was able to answer any questions i had double-checked that I had all my paperwork etc and that I understood the next steps/managed expectations. I received a message only a couple of days later that I had been appointed a solicitor. Considering it takes longer than thst just to get RBKC juat to send someone out to look at a repair I was very pleasantly surprised by the speed and service so far.👍🏽

Mark Gordon

Oct 05,2021

Don't you just love this company. Every review a good one and we know this is not possible so on their site they are fake because the law of averages there had to be 1 bad one. So here goes. Filled the online form out explained a Top Barrister built a file. Asked where they solicitors as they phoned me within seconds of filling out the form so quick in fact must be desperate for business. He wanted details. I said if your a law firm I send you the file you read it. We don't work like that he said. Well normally you have a file at one practise decide to use another you pass it over. But not with these so I can only presume they are a call centre who use solicitors. Waste of time. Do it yourself civil court its easy to set up. Wanted to give 0 star out of 5 but would not allow so think yourselves lucky you got 1 star.

Nima

Sep 28,2021

Firstly I’ve had this continuous issue for about 6 months. Mould and damp on the ceiling bathroom and living room which got worse!. Starting leaking, also cracked and then collapsed. Report this issue when I noticed the mould and damp but no one repairs team sent out. I’ve emailed my housing office numerous times but still nothing has been done. My children and I have been experiencing some breathing difficulties and reported to the doctors many times. I had to throw away my cupboard and personal belongs due to mould. I’m also pregnant and this has affected me in so many ways. Still no actions has been taken and no suitable accommodation has been giving to me.

Kevin Marklove

Sep 24,2021

I contacted my housing association to report a bug infestation. As usual due to my experience dealing with the housing association I completely got nowhere with them. I contacted this company who put me at ease they visited me the same day I contacted them. In my opinion this company should be running the U.K.

Charlene mckay

Sep 20,2021

You was help full and spoken clearly

Consumer

Sep 20,2021

Block Sinks Broken piggin netting Damps and leaking Broken windows handles I recently moved into a new property where i had a feeling that some of the repairs were not upto the standard as it should before letting it out. After so many attempts to inform the council to get things done was failing and getting out of my hands, as I was very desperate and finding it hard to a point where I feel like no one is listening to me and had to just cope with the situation until my body pains also started to kick in because I am 7months pregnant and always had to take the water from the kitchen sink to the bathroom after cleaning with 2 stairs case. I went to online desperately searching for how to report the council for ignoring me and find this website so easy just type in your name and number, and someone called me in just less than 5mins surprised. Thanks to all the staff who took me through the process so easy and i am now waiting for the outcome.

Angela Mann

Sep 14,2021

The guys have been extremely helpful, would recommend if you need any help no matter how small don't hesitate getting in touch

kylie samuel

Sep 13,2021

Well I thought this company is very helpful with and understanding your feelings towards what needs to be done and why it has not been completed and they take your needs into consideration so I bless you and thank you for your understanding.

Zil

Sep 13,2021

Very quick and efficient! Surveyor came out to survey within a day of my call. Staff are very helpful and stay on top of things unlike newlon housing association. Definitely would recommend if you’re having issues with your HA/council they will definitely help you out getting it resolved

CAROLYN ROBINSON

Sep 07,2021

Offered continued help and support with my case till the end

Amy. Akhtar

Sep 06,2021

Very helpful they give really good advice . Recommend contacting them for advice

Consumer

Sep 03,2021

Liam was extremely professional wuth dealing with my claim

Kerry Mcmahon

Sep 02,2021

Liam was a good help and very polite and helped wid the filling of the form and im verry happy with all his help today

John Chapman

Aug 31,2021

The property i live in, is a block of 35 flat's for elderly tenants. The heating and hot water were constantly going off sometime,s for long periods. Since getting in touch with Housing disrepair Helpline and getting publicity our problem is being fixed at landlord,s great expense.