To leave a review you need to be logged in
Housing Disrepair Helpline is a company that specialises in helping tenants sort out their living conditions when their landords are unwilling to do so. We will come to your home to get a full understanding of the problems that you are having to live w...
Reviews 195
shaza chiutsi
Jul 05,2022Hello Liam thanks so much for the work done at my home.
Claire Mole
Jul 01,2022They replied back to my message straight away and got the ball rolling within a couple of weeks. All jobs were completed within a high standard. Highly recommend this company
dunsou
Jun 10,2022Feed back 1. No on going communication from company 2. Had to chase third party Solicitor to be told they would no longer take the case as basically not large or qualified enough 3. Ignored when addressing issues with company, hiding behind so called Admin Manager... 4. Manager had to apologise via email for lack of service AND communication Basically amateur and unprofessional - Would not recommend to Leaseholders or anyone for that matter. STAY AWAY - time wasters, no empathy, lack of communication skills and self servicing. They have not even had the professionalism to reply to all Leaseholders and update them with cases logged with them......says it All! In reply to your message below LIARS AS WELL - You did not contact me, I contacted the Solicitor... DO NOT USE THE COMPANY They replies from them show how unprofessional they are Solicitor reply I hadn’t realised that no-one had been in contact with you, I apologise. Our senior solicitor reviewed all cases in your building several weeks ago and concluded that we could not accept the claims. This was communicated back to our referrer and as we understood it they would then attempt to find another solicitor who had capacity to accept the claims. Your office manager Graham Anstee is fully aware that both you and so called soliicitor had not been in touch.... Shame on you!
Rasa Umantiene
May 19,2022Absolutely great job,all disrepair problems is gone,finally after 5 years fight with housing association I have new windows and doors 🤗 Massive thank you for all team.
It's Me
May 10,2022This company keep calling me again and again- I am not a private tenant nor council tenant, so why they keep calling me? I asked them several times to remove my number from their list- they still keep calling me at least once in 2 week. I blocking their numbers- they calling from new numbers. How to avoid those unwanted callers? I think no one should call without person permission. It could be 1 initial call, but once person asked not to call anymore. No one should intrude anyone's private life nor time. Could you agree with me?
Abu idris Abu idri
May 07,2022Awful company to use, complete wast of time. One of the Barrister rushed me to sign paper work I just come out from hospital with covid19 I was unwell I still not fully recovered. The barrister lied to me She said just sign the letter they will fix your house within 30 days.that was last September I contacted her by email no reply. I got a letter from housing disrepair saying your file has been closed. My house still not fixed, I’m still arguing with my landlord. No electricity I’m my bathroom, mould in my bedroom, sitting room, cubed, child room etc....... I advise not to use this dodgy company.
David
May 02,2022My partner reported a vandalised Victorian glass window to H&F 3 to 4 weeks ago. No attempt by H&F to fix it. They simply don't care.
Tanghatna M'baly
Apr 21,2022Guys, our process is still in progress, it hasn't ended: but we couldn't help but thank the entire team of Housings Desrepair Helpline in advance, for the impeccable service we have received. And this note of praise is extended to Sónia Trigo, a very extraordinary person, who has been an excellent professional in the way she manages her clients' problems (and we as consumers are immediately satisfied)_ and we hope that they will continue doing an excellent job, because your effort will be rewarded. Sónia Trigo, Matthew and Melissa, and others, our congratulations for your dedication and professionalism, characteristics that are admirable. To you SONIA TRIGO, you especially do a great job in your company and we are happy to recommend your name and the name of the Housings Disrepair Helpline to other clients. On a scale of 0 to 10, we give you a score of 10 (100%) _ we wish your company all the best! By Pedro Sousa Cordeiro and Gabriela Medina Sousa Cordeiro, residing in Bolton, Greater Manchester. England, 21/04/2022.
MILAN UK
Mar 04,2022All good many thankful
Rhys Merritt
Feb 16,2022Scam callers that keep calling back after I've told them to stop calling me about 4 times. I own my own house - and I'm so sick of them calling and asking if I'm a council tenant. I'm reporting this company to the Information Commissioners Office - they shouldn't have my details, and I'm annoyed that they do.
Laura Madley
Jan 31,2022Amazing. I was skeptical at first. However after reassurance they said they would help. They were professional and helpful. They referred my case to a solicitor in London. And it was truly no win no fee. So I paid absolutely nothing. My landlord has to now fix the issues with the excess condensation. And also rats in the crawl space above my flat. Rats which were entering through an external hole in the outside wall, over electrical cables. This was due to the neglect of the building. I also got some compensation for all the hassle I had endured. And from the money and time I had spent on trying to resolve the issues with my flat. All the while my landlord was not doing anything to rectify the problem. All I paid out was half of the compensation I received from my case However, I was not at a loss because it never cost me anything to begin with. It was all handled on my behalf with no stress involved. I am really grateful that something was finally done about the issues I have been experiencing.
Peter
Jan 18,2022I had a roof leak issue not being addressed by my landlord / maintenance company for ages. Housing Disrepair Helpline put me in touch with Barnes Solicitors. Soon after they reached out to the landlord the roof has been fixed. Then they negotiated a very reasonable compensation. It took a quite a while but It was proactively handled by solicitors . It's a no win no fee agreement with a fair commission - I can recommend going on this route if you have a long standing landlord issue.
Liam O'sullivan
Dec 16,2021Great customer service
Susan Soilleux
Dec 10,2021I came across this people by mistake I explained my issues with them and they are helping me sort it out they have kept me informed every step of the way which I find good definitely recommend them
babs rock
Dec 09,2021The solicitor i was given to help me fight the council for housing disrepair, was excellent. He fought for me and won my case. Excellent service. Thankyou......
customer
Dec 09,2021Sónia Trigo helped alongside Will and Matt! Excellent customer service! Thank you so much for helping to get my home fixed!!
Naomi Campbell
Dec 09,2021I contacted the housing Disrepair helpline. My ceiling in my bedroom had a hole, this was caused by a council workman when he was checking the loft. His leg went through it. I waited for 18 months for the council to repair the work. The repair was only competed, after the housing disrepair took on my case. I would highly recommend using them because they do achieve great results.
nicola
Dec 08,2021The communication was great,
DJess
Nov 08,2021Awful experience making enquiry over webchat with Senior Claims Adviser. Gave me completely incorrect legal advice then became abusive and mocked me because I challenged him. Thoroughly unprofessional, worst experience of any communication with any company ever. Avoid like the plague. Not sure why they responded to this review so agressively. I was told on the telephone by a manager the agent would be recieve a warning and apologised for the unacceptable way he spoke to me. I also apologised for swearing.
9 Albert Embankment, SE17HG, London, GB
http://www.housingdisrepairhelpline.co.uk
Unhappy customer
Jul 11,2022Terrible service from the start. They even "lost" my file at one point, would claim people are going to ring and then don't hear nothing back. Questioned them about inital contract and advisor couldn't answer any of the questions. Avoid!