Hypervolt
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Hypervolt is the UK's highest-rated manufacturer of EV charging technology, offering the most advanced software platform in the industry. With a wide range of products designed from the ground up, Hypervolt's mission is to support the world's transition to electric vehicles.
Reviews 814
Ben Blatchford
Jan 08,2024Great experience from start to finish. Callum and the Hypervolt team have been really helpful every step of the way. Really responsive to emails and can’t do enough to help. The charger itself (Home 3 Pro) is great. Very smart price of kit and really easy to use along with the app. Setting the charger up took 2 minutes. Register > Enter WiFi details > Done. Super easy. Whole process from start to finish has been 10/10. Keep up the good work guys.
JK
Jan 05,2024Excellent Service and product.
Graham Moore
Dec 30,2023Last review was Oct 22. Changed internet supplier and new router which created some initial connection issues. However, this was soon resolved by Hypervolt help desk! Can’t believe level of support offered. Fantastic service.
Dan Hewitt
Dec 27,2023Very responsive and helpful Support team.
Andrew
Dec 21,2023Great communication and quickly resolved issues!
Henry
Dec 20,2023My charger developed a fault. I spoke to Callum in customer service who resolved the issue and sent a replacement quickly. Excellent service and I am very happy with my charger. I highly reccomend Hypervolt.
Alan Jenkins
Dec 19,2023What great product and after sales support! The app gives me the options to select a full solar charge (if only the sun would shine). I will be changing energy supplier to take advantage of of peak charging.
Ian
Dec 16,2023Upgrade from HV 2 to HV3. Very well handled. Very pleased with the new unit works as described. Just needs the Octopus Integration then it will be perfect. We understand that the new hardware should ultimately allow that. Really good customer service.
deanomitee
Dec 15,2023Purchased a Hypervolt Home 3 Pro at the end of November, installed December 11th. First night tested the scheduled charging and was only getting 1.5kwh charging speed. Played around on the app the next day and even though the app was showing the max current limit at 32A when I adjusted this to 24A I was then getting 5kwh, put the setting back up to 32A and now getting 7kwh speed as expected. App is easy to navigate and use. Contated the customer service team the same day to check that the warranty had been registered and customer service was able to confirm that it had by confirming the serial number. So far so good, hoping to have this device working well for many years to come.
Steve Elliot
Dec 13,2023Great communication and quickly resolved issues with getting installers to put in the charger. The charger went in shortly after order with no issues and has performed faultlessly since. It also looks better than others. Would recommend
Jamie Holder
Dec 13,2023Excellent costumer services when I lost connect to my Hypervolt charger. Got me connected back up.
PJKUK
Dec 11,2023I was having a few problems changing networks since upgrading to full fiber. Ayan from Hypervolt provided help to fix this issue in a very helpful way. All queries answered very professionally and unrushed. Hypervolt, having used your customer support several times since purchasing, I have to say that it was first class in the early days and remains the same today. Many thanks Ayan!
Jack Sparrow
Dec 11,2023Had my charger for 18 months now and it has been brilliant overall. The WiFi could do with being stronger but that is minor. I have not had any issues with the software even on the beta testing. The usage reports and graphs are handy for tracking usage. I had my first issue last week with the charger tripping out the consumer unit, I got hold of support Friday and Adam arranged for the original engineer to return Monday to look at the issue for me and it has been resolved. Brilliant customer service and quick to get me back up and running. Overall I would highly recommend and have already recommended to a few people.
Darren
Dec 09,2023Great product and easy to use. My car is always ready and I have never failed to leave my house without a full charge (85% which is what I limit it to) every morning. There were a few glitches in the app in the early days, never stopped my car from charging, but after updates it now works a charm. The service team are unbelievable, they noticed a small fan on my charger had stopped working but it doesn’t affect the charger, it’s just in case we get a very hot day (not likely in the UK 😂), but they sent a new one and said they would send an engineer to fit it. As it was just a plug in item I fitted it myself to which they were amazingly grateful. I’d like to thank Sebastian for all his help through this small issue which didn’t really affect the unit but he stayed in constant contact until it was sorted. Highly recommended!!!
Chris w
Dec 09,2023Enquiry answered very quickly Unit received within 2 days , excellent service. We used own electrician as their recommended was a little overpriced
Anthony Young
Dec 08,2023Very helpful and available for questions. I would certainly recommend Hypervolt.
Anthony W
Dec 07,2023Clear supporting information and instructions. Project completed on day/time that was booked and with good courtesy. Sometimes it's a risk with a company that outsources installation, but Hypervolt seem to take care in their selection process of approved installers. Happy to recommend.
Soren Sturup
Dec 05,2023Excellent customer service, no waiting, straight to the point, issue sorted in minutes.
Jill Smythe
Dec 05,2023I was supported by Anya Mohamm today who I found to be very patient professional and helpful. Anya was able to talk me through the process of setting up my charger which with a computer illiterate person was no easy feat for her. Her seniors should be proud of her work ethics, as a front line support worker. Many thanks Anya
30 Churchill Place, Canary Wharf, E14 5RE, London, GB
http://hypervolt.co.uk
customer
Jan 09,2024Immediate response to phone enquiries followed by promised back-up which was also fulfilled fully. Polite, understanding and encouraging manner at all times.