Infinity Auto Insurance

Hosted by David Simmons

2.0 (563 Reviews)

To leave a review you need to be logged in

Reviews 563

2.0

Out of 5.0

Stockboy Figueroa

Jun 25,2020

The CLOSEST YOU CAN GET TO A SCAM IS INFINITY INSURANCE. THEY DENY COVERAGE WHEN THE MONEY ONLY GOES TO THE INSURED PARTY. DONT SIGN ON WITH THEM. FALSE ADVERTISEMENT. IM HAVING 100 PEOPLE REPORT THEM TO THE BUREAU OF BAD BUSINESS. BOYCOTT THEM AND PUT SIGNS UP ON POLES EVERYWHERE TO CANCEL THEIR BUSINESS. I HAVE SOCIAL MEDIA ARTHORSHIP, I'M GOING PUBLIC ON THEM

Sonia Cheney

Jun 24,2020

I am only giving a 1 because they don’t have any area for -10. They are horrible, the worst I have ever dealt with in my 40 years of driving, on May 14, 2020 a Company Van they insured ran a red light hitting my husband & I with such force it totaled our truck, luckily we were not injured by the Grace of God. The driver gave his statement claiming all responsibility, & we have an eyewitness, who Infinity Insurance claims,” we could have made up”, we had to mail them a copy of the officer’s video cam & we sent it certified & someone signed for it June 18th, to the adjuster’s attn & claim # on it & today is June 24th & they can’t find the certified letter, go figure. Now we will be taking them to court & I left out the fact they tried to use our Insurance to file a claim on a dent in the rear light on their vehicle! They are not efficient nor do they do the right moral thing! Please for your sake, DO NOT USE INFINITY INSURANCE company

melinda Cabrera

Jun 22,2020

I have had insurance with Infinity for about 7 years never missed my 907.00 per month payment had two accidents that wernt even my falt and now they are dropping me as of August its pretty sad that they can take your money with a smile on their face but drop you in a blink of a eye...

Tanya C. Green

Jun 18,2020

They are awful. I was in a hurry to get insurance for my husband's DMV appointment and they came in lowest for most coverage on a comparison site... Let me tell you, wish I had looked further before calling them. I barely got to the point of signing because their web services are so incredibly buggy and poor. They charged me 198 and couldn't even get me supporting documents to the policy. All I ever got was an automated email with a policy number that their website doesn't recognize as valid. No one answers the phone and they routinely hang up on you after you've been on hold forever. Tech support couldn't help me get into my account or find a record of the policy. After a few days of this totally unacceptable hot potato, I found better coverage for less and signed with another company. When I called to cancel with Infinity Kemper, no one was in ON ANY OF THEIR NUMBERS - what if you needed to file a claim on the weekend? Mind-blowingly bad. Since I hadn't been able to reach any branch of their company except the unhelpful tech services since signing, I disputed the charge on my card and emailed asking them to cancel. They emailed back 4 whole days later saying they can't cancel the policy in the first 60 days unless certain conditions are met... and "Services not rendered" is not one they recognize! I've responded with one they say they do recognize (duplicate coverage) but if prior experience is any indication, going to keep on having to slogging through BS with this BS company. They only want your money and have zero interest in earning it with any semblance of customer service once they get that! Stay far, far away from them if you value your peace.

Albert Faivre

Jun 16,2020

Do yourself a big favor and avoid this company if at all possible!!! Worst customer service ever!!! Its a nightmare even if you have to make a payment by phone!! Automated system SUCKS!! And a representative is NOT allowed to help you!! It took me 2 days just to get someone on the phone. And on hold for over an hour!!! Fortunately I only have 1 payment left with this company and will have my agent find me a different company for my insurance needs!! Even if it costs a little more!!! It will be worth it!!! Sincerely, Al F.

Jairo rincón

Jun 06,2020

Tengo mi vehículo asegurado con infinity el mismo día que llovió granizo en la vía un vehículo tipo troca desprendió un cono causándome daños en el parachoques delantero al mismo tiempo q llovía granizo llame para colocar el reporte y me dicen que tienen q ser dos reportes separados y por ambos debo pagar el deducible cuando es en un mismo evento. Tengo dos vehículos con ustedes pero en los próximos días me cambiaré

Janet Valencia

Jun 01,2020

I would do 0 stars, worse insurance ever, wish I would’ve known this before, but will make sure to inform everyone I know of how bad my experience was, i had a car accident, had someone else drive a quick moment because I wasn’t feeling too well, We were at a street where there was no stop sign for anyone, a car was coming pretty fast and hit us while already on the intersection, they decided to cover their selves only and said they’d take care of their car so I decided to contact this “Insurance” we got unfortunately, for help, and right away we wouldn’t give us information right away, gave us the run around, would say they would let me know what was going on and never did, they pressured us into responding to what they wanted only in order to not cover for us only for the other car, I have never had any accidents But I feel cheated, I should’ve just lied but we were trying to be honest, they called my dad which is on my policy and kept pressuring him into telling them my partner was living with us, he wasn’t living with us so I didn’t think he needed to be, he travels a lot and is usually at his moms (didn’t think I had to explain my personal life to my car insurance) because also he never really drives my car, so after many years of having them they just turned their back and found every way of turning on us instead of helping, they didn’t even check who was at fault.

Rachel Buhner

May 29,2020

This company is complete garbage and total rip off artists. I had a policy with them, then switched a new policy with another company. However, after FOUR months, they are STILL charging me for the cancelled policy. I was told the policy was cancelled and that they had issued me a refund check (that would take THREE weeks to arrive) but then wouldn't you know it, they charged me AGAIN for May!!! DO NOT USE THIS COMPANY UNLESS YOU WANT THEM TO CHARGE YOU WHEN YOU DONT EVEN HAVE A POLICY ANYMORE!!

Anthony Chin

May 28,2020

They sent a balance of $60.28 to debt collections during the COVID-19 pandemic! I thought my policy with Infinity Auto Insurance was finally closed and the balance was paid in full at the beginning of 2020. And I was glad to be rid of them. I logged on to check my credit report on Credit Karma on 05/28/2020 and discovered my score dropped 22 points. I damn near had a heart attack. Once I investigated further; I found out it was the crooks over at Infinity Auto Insurance conducting shady business practices. They said they sent out a letter which I never got, and no one attempted to even call or send an email letting me know what was going on. I also never received a letter or call from the collections agency. Keep in mind, on my report, it says the collection was opened in March when the pandemic started to get into full swing. I'm absolutely reeling at the services from both of these companies. I can only imagine what other fees the debt collections company might've tacked had I waited just a few more days to check my credit score. I'm highly upset they tried something so underhanded during a pandemic that has killed over 100,000 people in the U.S.—Over $60.28 at that. They can go straight to hell.

Joanie Clapper

May 27,2020

I've had this insurance company for a little over 6 months. i set the insurance up for my son. Name is on CC and on the signature page. YES the insurance is under my sons name. I wanted to check to see were i can cut back during the Covid-19 and all i got was they couldn't tell me anything about the policy because its not under my name....okay then they gave me a number to call (all on chat) I called the number and again said the same thing....well today i go new insurance after paying my premium with infinity. i Canceled the insurance and got a new one. I suggest everyone to do the same thing. customer service was awful. if we needed the insurance during this time im concerned my claim would not be handled correctly. being the chat and phone call was not satisfactory.

Sean Miller

May 14,2020

Just like every other ins co. that does everything they can to avoid paying missed work/wages. You pay them to cover this stuff when you are injured in a violent wreck then they avoid paying you by every means.👎🏻

Ms. Hernandez

May 09,2020

Lina is an exceptional agent! She handled all my concerns with care and professionalism. She is an asset to your company. Least to say, I did not have the greatest experience with the first agent. I was transferred twice then I got Lina. She was compassionate and helped me through my concerns. Please recognize that she has demonstrated great customer service. Thank you Lina!

Francisco Gutierrez

May 03,2020

Infinity is the worst insurance company (even Fred Loya was better). I had an accident on February 18. The adjuster (Brian) kept ignoring us. I talked to the supervisor (Anthony) and he would just lie to us. They finally towed the vehicle to a shop on March 17 (They get to choose the shop by the way). But they wouldn't fix it. We filed a complaint with the California Insurance commissioner. Infinity insurance then said that they would pay for the car since this was a total loss (March 30). They had us sign the DMV release and sent it back. Now they won't answer our calls or emails. Note that now is May second. I think it's time to call the California Insurance Commissioner once again. My advice to you: Pay a little extra money and get a good insurance company.

Evelin Campos

Apr 26,2020

Estaba pensando en cambiar mi seguro con ustedes , pero he leído tan malas opiniones de ustedes que desistí en cambiarme gracias.

Mila B

Apr 24,2020

I should have read these reviews first. We have been reduced to one income due to the covid situation. Our last payment automatic payment(due the end of March) unfortunately, bounced. Since my husband is an essential worker and, still has to drive, I did everything I could and, luckily was able to come up with payment 4 days later. Today, when the payment came out I noticed it was higher. I logged onto the acct to see the we were charged a $42.00 fee!! It may not seem like much to some but, right now, during this time, we need every penny! Time to switch. Especially, after reading these reviews.. and paying that fee

Nerdyleaf Aj

Apr 15,2020

I got hit from a driver who had Infinity insurance it's been two week and they haven't solved anything, when the driver was drunk and end crashing my car, I guess it's time to hire a lawyer, also the adjuster Alex Lopes seem that he doesn't care!!

Kathy

Apr 14,2020

The worst insurance ever! I got into a car accident and my car was a total loss. I made my claim with infinity, and they did nothing to help. It has been 5 months since the accident and still nothing. I signed the car over to them, but still no payout. After all the payments I made to them, nothing. To prove how heartless they are, they even canceled all of my family from our policy we had together, along with the unresolved insurance claim. This company doesn’t care about its customers.

Lindaivett Garcia

Apr 10,2020

The WORST insurance ever. They dont deserve not even a star. They are very unprofessional and the employees act as if the money is out of their pocket to pay for claims. Even if is under 10 thousand which is the law they refuse to pay for any damages cause by their client. The office at Doral needs better business bureau up in there and get rid of the adjusters they are Bozo.

Monica Aramburo

Apr 08,2020

Hola yo digo que mejor nos juntemos todos los que hemos tenido mala experiencia con infinity y pongamos una demanda contra esta compañía por fraude y por dar información falsa por vendernos pólizas que no sirven somos muchas personas que tuvimos malas experiencias con infinity

Briel Flynn

Apr 07,2020

Honestly the worst auto insurance company I have ever dealt with. They do not seem like they care about you or value you as a customer at all. All they care about is that your monthly payment goes through or your policy isn't active. I called in this morning and spoke to a woman with a language barrier. I have been notified due to COVID-19 some insurances were doing discounts/extensions on payments. I have been working from home for WEEKS. I do not even drive my car as we have been notified to stay home. I asked about a discount and was told they are not doing anything like that. I then asked about an extension, my mom and I pay $456 together and that isn't a cheap monthly payment. She proceeded to tell me that if I wanted my policy to stay active I had to make my full payment and there was nothing she could do for me. If I were unemployed and not even receiving unemployment I would find this as a big slap in the face for someone who pays their monthly payment on time every month. Saving money, you get what you get. If you were thinking about choosing this company for an auto insurer, I would think twice and spend a little more to be treated like a value customer.