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Reviews 772
Carmen Rodriguez
Jan 25,2025Muy servicial y amable el joven Javier Fernández me ayudó mucho y se preocupó para que yo pueda resolver mi problema, muchas gracias a su equipo y a Javier Fernández quedé muy satisfecha gracias muy buen trabajo
John in London
Jan 25,2025Bob Bowden was my service rep and he was incredibly patient and helpful in sorting out some errors that the Expedia website was giving me. He helped make everything right and I'm really looking forward to our family holiday he helped make happen.
Donna Rinne
Jan 25,2025Representative was thorough regarding my concern. He promptly and efficiently addressed the issue at hand.
John Sullivan Jds Ent
Jan 24,2025La atención fue rápida con Alfonso Garcia
Sandra Arroyo
Jan 24,2025Bill was extremely helpful with my concerns.
Deidra Bailey
Jan 24,2025Nathan was patient booking the hotel room and kept searching until he found the best prices. He is an asset to Infinity Travels and I highly recommend him as an asset to your company Sincerely, Deidra Bailey
Terri Yocklovich
Jan 24,2025James was very helpful and pleasant. He did a wonderful job!!!
Lisa Pousini
Jan 24,2025I worked with Bob who went above and beyond to help ud
Lawrence Millman
Jan 24,2025Jess Adams was very helpful. He even corrected a mistake that I had made in attempting to do the reservation by myself.
Peter R
Jan 23,2025Thorough customer service. Infinity Travel ensured I had all information in relation to my credit and explained everything in detail. They also communicated the credit I had and left their contact information for future credit use.
Zauria Frazier
Jan 23,2025Very helpful and patient.
Juan Vargas
Jan 23,2025Excelente atención y buen servicio de Aron
Customer
Jan 23,2025Marcos una persona muy amable gracias
Enith Nunez Munoz
Jan 23,2025Darío González Excelente , muy servicial
Ian M Elms
Jan 23,2025Please say thank thank you to Bob for his amazing customer service who reinstored my faith in Rynair when earlier this evening it had been lost - if you don’t call this out this amazing customer servivce and recognise his abilities you are bonkers.
Melissa Brochu
Jan 23,2025Paul helped me cancelling a hotel reservation without any charges. Tank you!
Customer
Jan 23,2025Marcos crespos muy buena atención
Customer
Jan 23,2025Marco crespo muy buena atención
Jose Perez
Jan 23,2025Recibí un excelente servicio el día enero 22 con Pablo García gracias
17875 Von Karman Ave Suite 150 & 250, 92614, Irvine, US
https://theinfinitytravel.com
Lubna Waraich
Jan 26,2025I am deeply frustrated by the lack of professionalism displayed by your travel agency. You are refusing to provide me with a full refund without offering any explanation. My family was disembarked from the ship due to a medical emergency and did not go on the cruise. I have documentation to prove this. While you have agreed to refund the taxes, you have given no justification for withholding the fare. I reiterate that I did not take the cruise. My 15-year-old son had emergency surgery on January 7th in California and has since been diagnosed with MRSA, an infection contracted after falling on a Royal Caribbean ship, which he will now have to live with for the rest of his life. I incurred additional expenses, including $1,500 for three plane tickets home and two hotel rooms on January 6th, so I could get my son to Kaiser in San Diego. He required IV antibiotics, among other treatments. The fact that I am being denied a full refund under these circumstances is both unreasonable and unacceptable. To offer only a partial refund while ignoring the medical emergency and the fact that I did not attend the cruise is insulting. I have already filed a report with the Better Business Bureau and will continue to file complaints about your business practices wherever I can. I am formally requesting a full refund. Your refusal to honor this, despite assurances from the ship’s medical staff that I would be refunded, feels like an attempt to avoid accountability.