I got my travel insurance and the customer service person had knowledge of what she was selling me. In many other organizations including the travel industry, you rarely find anybody that really knows what they are trying to sell.
You were very knowledgable, polite and provided answers to all our questions. We noticed that she referred to us by name several times. Thank you.
It would have been good to have the annual, multi-trip option accessible on the US website. It is available on the UK website. Perhaps differences in law? Otherwise, it was satisfactory
I bought travel insurance for a trip to be taken in 2 months. Raice took my order and was patient and answered all my questions thoughtfully . I could not have had a better experience. She deserves a raise! Thank you, Claire Kunkel
I called initially to obtain an travel insurance quote and the insurance agent was very clear, quick and detailed in providing me with all of the information I needed and forwarded me a copy of the Insurance Policy that I could read and review, prior to purchase of the insurance. She then called my home to make sure that I had no further questions and followed up our initial conversation with an e-mail. I then called back to revise my travel insurance amount and she was quick to provide me with the premium and explained all of the details of the Policy to me. I went ahead and purchased travel insurance for me and my husband.
Easy to do and the best price for the same covergae as other offers
I have a trip planned in December, and thought it would be a good idea to have trip insurance, I checked out the coverage and costs with Insure And Go, and found they offered a reasonably priced package for us.
Website is fairly simple to maneuver even for someone as old and as computer illiterate as I am.
The web-site is easy to use, and I had to make changes after purchasing, and the customer service was excellent.
I am glad that I read the policy. Even though it is long, it does spell out clearly what it covers and what it does not cover
The shopping itself was great - the explanation of benefits was very detailed and clear. The process was fast and easy. Just great. The true value of service , however, comes out when the real need in actually using it comes up (hopefully - never, in this case). Thank you for the very positive shopping experience!
I found this company on the Cruise Critic site. The service was perfect. The phones answered promptly. The service from Mirna was fabulous. My requirement was complicated, 12 days in China prior to the cruise and 10 days in Thailand following the cruise, including the cruise itself. I did a lot of shopping and no company could accommodate me as well and as reasonably as InsureandGo. If a would be claim is treated as well as the registration, do not look any further!. This is the best.!!!
Tina answered to my questions immediately. She knew your plan without having to look it up before telling me.
Hopefully any services needed will be handled as smoothly as the purchase of the travel policy.
I made a mistake on line and had not purchased travel interruption and cancellation insurance and instead had only opted for medical. When they saw that they called me and wanted to confirm that was all the coverage I wanted. Tina was excellent. She sent me a new quote and then followed up next day to get the birth dates of everyone on the policy. Within minutes I had the new policy and they made the coverage retroactive to the original purchase date. Super service and very friendly.
I had to call as had question that wasn't explained in what I read. Why do they discriminate against senior citizens and not offer some coverages after age 70?
I have been buying travel insurance for years and have never made a claim. This "Top" company declined to pay a $125.00 urgent care claim because I came home one day early. And, to get to speak to an agent was an ordeal. I had altered the policy by the date change and so it was void. It was scary to realize that if I'd had a serious problem, I wouldn't have been covered. This company seems like a breath of fresh air. I get through to an agent (in the US), they are pleasant, knowledgeable and make you feel confident in your product.
Service was excellent & your agent handled my needs in a professional manner.
Raice Carrillo handled my inquiry for travel insurance in a friendly and very professional manner. When we were finished she sold me the travel insurance policy that was just what I was looking for. Thank you for employing a very competent and likable person to deal with. William Palme
William Teague
Oct 16,2013It was a very pleasant experience dealing with InsureandGo. The lady that helped me was one of the best that I have dealt with on the phone. Her name is Raice, she was very helpful and answered all my questions fully. I would use them again.