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Reviews 343
Bruce
May 11,2016Need a support ticket management system? IssueTrak may be your answer. Web based, easy to use, Issuetrak lets you get the word out to your support folk, while keeping your users informed. All tickets are kept in a database so you can review recurring problems and see trends. We have been using IssueTrak for more than ten years. They have one of the best support teams I've ever worked with. And to top it off...they use IssueTrak for all their support.
T. Boedeker
May 11,2016We have been using Issuetrak for over 8 years now and it works great for our school district. We have been able to customize it to fit our needs.
Steve
May 11,2016We use IssueTrak for maintenance management. It works very well for this. We tried initially to use the asset database portion to integrate with our maintenance module but the asset database was not robust enough at the time. Support team is very good and responsive and has resolved any questions or issues we have had.
Edward
May 11,2016IssueTrak has been a valuable addition to our company's day to day operations. All issues we have experienced have been resolved efficiently and all IssueTrak employees I have had experiences with have been pleasant and helpful.
Joshua
May 11,2016We use IssueTrak to track problems that our employees have in our office. It is excellent software that makes keeping up with everything easy. If I ever have a problem with it, contacting IssueTrak support and getting help is always fast and easy. They are usually ready to fix the problem before I am.
Anand Kumar
May 10,2016I cannot stress how pleased I am in using Issuetrak software. We use it as a help desk ticketing system for our clients, for our internal employees, and also for Change Requests. We have only used about 40% of it's capabilities and we are learning about the customization of the system every week. If I cannot find what I am looking for, I always call customer support and am greeted by wonderful voices on the other end. Julian, Patrick, Alex, and Ryan are always ready to help. What a wonderful organization that gladly and happily stands by their product 110%. Mike Wright did a wonderful job in setting up our system and I can't thank him enough. If I have left someone out, then you know who you are and just know that I am extremely grateful for your assistance in helping me make my job for effective and efficient.
RJB
May 10,2016IssueTrak is a good product for smaller to medium size businesses. Over the years they have been fairly responsive to our needs and have incorporated some of our enhancement suggestions. We are at the point of needing more of an enterprise-wide solution and not sure yet that IssueTrak will meet those needs.
Jon
May 09,2016This platform is a good system for monitoring and tracking support issues. It has a lot of features that we use to track support issues. Their customer support team is very responsive and addresses our questions and issues promptly. Four stars because of the custom header on their API interface, and because their reporting features (for analyzing issue stats and trends) seems a little light.
Carol
May 09,2016We had a number of questions and concerns when we started out streamlining and simplifying IssueTrak to better suit our needs. We have been using IT for a number of years and our questions were around linking Issues to Custom Screens, Groups, etc. The IssueTrak Support Team was extremely helpful and informative and we're now set up the way we need to be. Thanks IT - as always, great support!!
Nathan Mooorhouse
May 06,2016Have been an IssueTrak customer for four years, have never had any issues and always had prompt customer service that has not only been fast but effective. Have recommended this solution to other companies and will continue to do so
Alexa
May 05,2016Paul Harris was exceptional in getting me set-up and trained on the system.
Jason
May 05,2016We tested several Ticketing systems for our firm before ultimately deciding to use IssueTrak for it's easy to use interface and the positive interactions we had with the company during the exploratory phase. We have not been disappointed in our choice. The software has performed very well and their tech support gets back to you very fast if you experience any issues. The only reason I didn't give 5 stars is that since it is hosted in the cloud you do have rare occasions where the system has a hiccup, i.e. you're suddenly logged out of the system or a drop down menu doesn't populate properly. Also there are a few ways that the interface and the way the software works could be more fluid/intuitive. However for an out of the box ticketing system you're probably not going to do much better outside of developing one in house.
Shola
May 05,2016Very Robust application. Was able to build several templates to accommodate our pretty complex environment.
George
May 05,2016Works well in the hospital environment.
Kelly
May 05,2016Issue Trak support is very helpful and informative.
Hugh
May 05,2016We have been using IssueTrak for over 5 years. We use it for our IT support within our 300 plus employees and we also use it within one of our companies to provide issue management for a control system we market and support. IssueTrak's support team has always responded in a very timely and professional manner.
Rob Terpstra
May 05,2016Dedicated team, flexible product and customer focused. Nothing to complain about
Thomas
May 05,2016Issuetrak has been nothing but professional in every aspect. From the Sales Engineering group to the Pro-services handling of learning the system, to the timely nature in which Support Services finds and fixes the problem. The system itself is highly configurable, and is serving our company in a wide range of duties. Looking for the next thing we can add. I highly recommend using if you are looking for a good way to manage workflow for a reasonable price.
Rose
May 05,2016The Issuetrak people are very friendly and do their best to get your issue handled quickly! I have been a bit frustrated a few times with Issuetrak itself- one time I reported an issue that did not use to exist, but was broken during an upgrade, so it was already known about. I was told if I wanted to get it fixed, I needed to post it to the Ideas network. If I had accidentally messed up a functionality in my web site, I would FIX it, not just hope it wasn't noticed. It is also sometimes annoying that I can't get to the backend data as a cloud customer. However, it does do a nice job for us as a workflow manager, and my company uses it constantly.
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, US
https://www.issuetrak.com
Tami
May 11,2016The issue was self-inflicted, attempting to migrate without upgrading from Win 2003 to Win 2012 (intention was to upgrade in just a few weeks). Despite the version no longer being supported, the company provided *excellent* customer/technical support and get us back up and running at about 80% (our inbound email was not processing). After working with us for a day and trying various options, we decided to upgrade. We hit a few bumps along the way, but their team (and mine) worked through them and we launched our shiny new version in just about an hour. I cannot stress enough how excellent their customer/technical support team is - as well as the KB resources made available.