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Reviews 343
John
Sep 15,2016I started using Issuetrak to address various needs at our company. The software works great and the company is very responsive to any questions and quickly addresses any needs that arise.
Jeff
Sep 15,2016The support team is sharp and dedicated
Daniel
Sep 15,2016Issuetrak works well and is very customize able. Way more customizable compares to many other solutions. However they do not have the ability to tag an issue(if we want to flag it with multiple tags) and no way to add inventory to a ticket. Also it requires more clicks to do the same thing as other products making it time consuming. Can create customized surveys.
Lisa
Sep 15,2016They were able to log on with us and listen to how we needed to make sure certain issues get escalated and explain how their escalation rules and severity could be configured to get the desired results
Mike
Sep 08,2016We are using to keep track of customer service calls. The system is flexible enough to work for any number of uses. It is fast, intuitive and comprehensive as you need it to be. If there are areas not needed they can often be hidden from the user making the page more streamlined. we are still in the set up and testing phases but it appears that will work well for our purposes.
Brian
Sep 08,2016I love how clean the interface is and how well everything flows. There are many useful features that help us out every day. The reason I took off one star is because with our industry we have no need to have a separate Caller entered for every person we speak to. So it creates an extra unnecessary step while creating an organization and creating an issue.
Robbie
Sep 08,2016Issuetrak is very user friendly for everyone, great tool for tracking issue no matter what they may be.
Brad T
Sep 08,2016We were looking to switch from our previous case tracking software which offered no flexibility to something that was simple to use, customizable to fit our organization, and cost-effective. After demoing several case tracking apps, the choice was clear. Issuetrak was exactly what we needed in a straightforward, easy to understand interface. Their tech support is also very responsive and helpful which is exactly what tech support should be. Big thumbs up to Issuetrak for a great product!
Tim
Sep 08,2016IssueTrak has helped us to create a work flow and process flow within our office. We also use IssueTrak to log help desk tickets. Their support setting up the app was great and their support with issues moving forward were handled quickly and precisely.
M_User
Sep 08,2016Good basic tool, but it has a great potential to be a lot better! There should be more customized feature such as customizable searches without having to add the feature each time.
Amanda
Sep 08,2016The customer service is excellent. Any issues we have been able to easily submit on the support site and receive immediate responses from the helpdesk. Most of the time the communication is within 5 - 10 mins of the issue submission.
JR
Sep 08,2016IssueTrak was vewry helpful in tailoring this to our environment. we are now using it and making small adjustments. very good program.
Pat
Sep 08,2016We use Issuetrak in a non-traditional application but love how it helps us direct issues to the right people so that we can get them resolved quickly. The dashboard is valuable for tracking all of our known issues at multiple sites. They initially helped us set it up and continue to follow-up to answer any ongoing questions or concerns as well.
K Wilson
Sep 08,2016Issuetrak is a great resource for a company like ours with so many moving parts. It has made updates that have made our communication between the client offices so much easier. I am still taking some time to really feel out the platform and gauge how time consuming it is to set up new departments to use the system, but so far so good.
R Scully
Jul 20,2016We have used the product for years now. Very flexible and serves us well.
Craig -IT Dir
Jun 08,2016Decent software, reliable support.
Al
May 25,2016Issuetrak is excellent at helping us track issues with our users as well as building our knowledge base for them. The inventory module is a great way to help us track our systems [hardware and software].
Samantha
May 12,2016Issuetrak was a breeze to set up and customise. Our staff love it and our issue reporting has improved 10 fold. Thanks again!!!
SAM
May 12,2016Awesome product over all could use more forwarding/assign options.
200 Golden Oak Court, Suite 470, 23452, Virginia Beach, US
https://www.issuetrak.com
Anonymous
Sep 15,2016My contacts within IssueTrak are supportive and responsive. The IssueTrak Support Team (IT Team) is available for questions and is efficient in walking me through the settings I want to have in place.