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Specialists in Mortgages,find the Best Mortgage Rates with JLM Mortgage Brokers. Access to whole of the market, expert advisors who can assist with various mortgage products from first time buyer mortgages through to commercial mortgages.
Reviews 223
Anna MacEgoniuk
Feb 10,2025I have been dealing with a man called Andrew Steinbach from 17/12/24 to 30/01/25 during which he proved to have no expertise, no plan, and no strategy to deal with my mortgage case. Having my Nationwide mortgage refused by a surveyor as the house was built from "pre-cast concrete", I called other high street banks, which confirmed they also categorically refuse loans for this type of construction. I took advice from two mortgage advisors, and then I was directed to the third one, Andrew, by the seller. Ander said he knows the owners "and the house". However, I had a very bad opinion of him from the very beginning, as Steinbach was overconfident, not listening, not taking my preferences under consideration (trying to force me to take a long-term mortgage as if he was deaf I got a high deposit and a high paying job), which led me to the conclusion he has a problem with me as a successful migrant woman. Despite my reluctance towards small lenders, he insisted on making an unfavorable application with Accord Mortgages, the company another advisor from Mojo confirmed as not issuing loans for "pre-cast concrete". Nevertheless, Andrew made it, but it took him from 18/12/24 to 6/01/25!!!: constantly made excuses why he was not available ("off", "Christmas", "family arrived"). We were supposed to have a call, but he kept postponing it from 21st till 30th Dec '24. Wtf was this man doing if making a mortgage application takes 30min!? They applied with Accord only on the 9th Jan 2025. And guess what? 16/01 Accord REJECTED it. The entire month was wasted, because the normal person would do this application before Christmas, not in the 2nd week of January 0_0. Steinbach's next ingenious idea was to apply with Santander to which I reminded him I'd already told him that I had called Santander before I met Andrew and they're not lending for "pre-cast concrete". I also showed him news that Santander will depart from the UK market; after that, he kept silent, then proposed I call Lloyds to remove some pennies unpaid charges from my credit record because "it'll boost your credit score immediately" (the score he screwed himself). And guess what? They didn't! Lloyds also confirmed that an overdraft made after the account closure cannot be removed. As you can see, 100% of what this man told me was wrong. He proved to have not enough knowledge, plan, or strategy to deal with my mortgage. His moves are chaotic, uniformed, and uncoordinated, he can't even stick to the hour he proposed to call. Steinbach wasted two months of our lives: the house is back on the market, sellers lost their dream countryside purchase, and I ended up with a destroyed credit score - all due to his incompetence.
Steve
Feb 04,2025From start to finish, an absolute pleasure to deal with. As a first time buyer, Mark helpfully stepped me through all the various processes and things to know and look out for and made the whole thing a whole lot simpler. Will be recommending to anybody I know that needs a mortgage!
Bee
Jan 25,2025I have been using JLM for a few years now and wouldn’t go anywhere else. Peter is professional and knowledgeable, and I can always rely on him. I highly recommend this firm, you won’t be disappointed.
Amy D
Jan 20,2025Peter was helpful, support and responsive all through the stressful and confusing experience of purchasing my first home. He responded quickly to my calls and emails and was always friendly and warm when we spoke. Very knowledgeable and on a couple of occasions double checked/triple checked on my queries.
Paul
Jan 13,2025Truly amazing service from Seb and Nic who have looked after us for over 20 years and sorted 10+ remortgages for us. They literally take the stress and hassle out of it by walking you through step by step and I've happily recommended to family and friends, who by the way have all in turn raved about the fab care received. Never seen service like this anywhere else - do not hesitate to give them a go.
Paul Hickton
Jan 06,2025Excellent Mortgage Broker who couldn't have been more helpful from start to finish. Very high levels of service and communication and I would highly recommend them.
Harpal
Jan 05,2025I needed a lot of support and patience as my house purchase took nearly two years. During that time, I was informed about JLM by a friend that had used them and it was my 1st time ever dealing with a company on financial matters through calls and emails instead of face-to-face. I am so pleased I took the advice as I have felt more valued as a customer by JLM than any other business that I have recently interacted with. My application was handled by Gareth and I couldn't have asked for any more from him. He showed an incredible amount of patience during the process and was very reassuring throughout. He gave me all the information to make my decisions and kept me informed throughout so I was never left wondering what stage the application was in. This is the highest possible "5 out of 5 star" endorsement I can give, thank you to the whole team.
Miss C R
Dec 17,2024Would 100% recommend JLM & Gareth my broker. Great service, found a product to fit my needs and my remortgage completed soon after.
Natalie Ryan
Dec 05,2024Ryan Waters at JLM has helped us for 7 years, from buying our first house and multiple remortgages to currently now, moving house. He has been extremely helpful in his guidance and awareness of finding the best deal for us, always considering our circumstances and what we are looking to achieve at that time. I would highly recommend.
Jonny Ashton
Dec 03,2024I was nervous about agreeing a new mortgage deal and changing lender given he recent rises in mortgage rates nationally. Seb was brilliant throughout, and made me feel reassured. Throughout the process he was able to find a better deal to get me on the best possible rate in the current climate. He was also on hand to answer the questions I had and make the process as easy as possible.
nathan fields
Nov 28,2024Ryan was great throughout the whole process, and made the process as easy as it could be. Would highly recommend
Skye
Nov 25,2024As first time buyers, we found the house buying process a breeze thanks to the help of Ryan Waters. He was efficient, responsive and very knowledgeable and we would highly recommend JLM Mortgage Services.
Mr Daram
Nov 15,2024Working with Ryan and Faye was really great. Our mortgage process was a lovely experience all through.
Sandy
Nov 05,2024Peter has been great at communication and informing us regarding the mortgage rates and options. Never making us chase him as he was always treated us like we were top priority. That personal touch made the whole process effortless.
customer
Nov 05,2024Ryan and the team were fantastic, attentive and always on hand.
Charlotte
Nov 01,2024I would recommend Ryan to anyone for mortgage advice. His communication skills are brilliant and is just what you need especially if purchasing.
Katy Gibson
Oct 15,2024I cannot recommend Ryan Waters at JLM enough. He has provided an outstanding service and has made the whole process of buying our first house as stress free as possible. We had seen numerous advisors prior to being recommended Ryan and no one even came close to his sincerity, his knowledge and patience when explaining the process and what we needed to do. Ryan gave us confidence and the direction we needed as first time buyers. He recommended a fantastic solicitor (Sharan Cohen) who has also gone above and beyond when it came to her service and the process, as well as his colleague Sean Morton who helped us with numerous quotes for our insurances. We exchanged contracts late on a Friday and even though it had gone 4pm both Sean and Ryan responded immediately to ensure we had everything in place. Sean was a marvel when it came to the insurances. We are so grateful to Ryan, Sean and Sharan for all of their help and support over then last few months. Thank you
Ashleigh Fisher
Oct 12,2024Would 100% reccomend JLM and Gareth in particular. After chatting to a couple of mortage advisers a friend passed on Gareth's details and he was instantly approachable and helpful. Always on hand to answer any questions we had and guide us though the process for the first time. The support was second to none and Gareth was very trustworthy and genuine!
James, Hertfordshire
Oct 05,2024From start to finish, Phil, Jay and the team were extremely helpful and easy to talk to. I was confident that they had my best interests in mind and that I got the best product for my circumstances. I'd used JLM before, and should I move in the future I wouldnt hesitate to use them again.
Benjy
Feb 11,2025I have been in contact with JLM and more specifically Ryan for around 2 years. Despite the huge length of time and several iterations of an MIP that had to be drawn up and thrown away as situations changed, Ryan was consistently professional, knowledgable, helpful and positive. We have finally crossed the line and I can’t say enough good things about the service I received throughout. I would wholeheartedly recommend Ryan in particular and JLM generally to anyone I know looking for a mortgage. Your work and patience is greatly appreciated!