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Reviews 289
CN
Mar 07,2024We received excellent marketing advice and high quality service from Tayler. She is always responsive and honest. So far everything she has said has materialized. What more can you ask for? In addition, she has an excellent sales team behind her who are also very responsive.
Mark Spavins
Mar 05,2024Deborah and the whole team at Jones Robinson have been extremely helpful and proactive regarding a recent purchase in Marlborough. Highly recommend!
QB
Mar 05,2024The staff are on the ball and helpful - always willing to go the extra mile.
jamila tourabi
Mar 05,2024I just wanted to express my sincere thanks to Vanessa for her incredible help with our move. This is actually our second time renting through Jones Robinson, and Vanessa made the entire process so much smoother. Vanessa also helped us finding a temporary place while we were in between homes. Couldn't thank her enough. Her constant availability throughout the whole process was amazing. Her prompt responses and regular updates kept us informed and feeling secure every step of the way. Vanessa, you truly went above and beyond – thank you so much!
Consumer
Mar 04,2024Clare Black and Becky Cox have both been extremely helpful and supportive regarding my application of a property. They are highly efficient and thorough.
Helen
Mar 02,2024I called Jones Robinson &Church Robinson, and Becky attended to me. She was so fantastic and really helpful. Thank you Becky! Giving you 5*.
John
Mar 01,2024Clare was very friendly and professional. She was informative about the local market and gave us some excellent advice.
Judith Bunting
Feb 19,2024The lettings team at Jones Robinson managed my property in Newbury for the past year. They were fantastic. From finding tenants and sorting contracts to looking after my property for the following year (thanks, Jack). Terrific service, excellent attention to detail.
kimberley Lewin
Feb 17,2024Not often you find an estate agent who goes the extra mile at every step of a very stressful process. This is the 2nd time that I have worked with Jones Robinson, who have sold my property for full asking price on the 1st viewing! Paula specifically is an absolute diamond find - her sales progression skills and tenacity are just what you need to ensure a chain stays on target. Can’t recommend this estate agent, but specifically Paula enough!
Edinburgh girl
Nov 25,2023Excellent service from Linda at Block Management and Newbury. Always prompt to respond and full of helpful information. All of the Jones Robinson team are very helpful. Highly recommended.
Daren
Nov 10,2023Just purchased a house via Jones Robinson and the service was fantastic. Paula kept me informed about what was happening and what was needed to be done. Every Tuesday I would get an update about how our purchase was progressing. She made the whole process bearable, thank you Paula
Jóhann Sigurðsson
Oct 28,2023As an experienced landlord paying for the top service as sold by Jones Robinson to myself; the communication received was quite frankly disgusting, the amateur mistakes made by JonesRobinson not much better, especially regarding the "top" service I was sold you would expect to receive much better. In trying to make a complaint I was made to feel that it was my fault to the point of not being able to discuss my problems without being constantly interrupted and talked over. To date JonesRobinson have caused several financial issues now, along with one family feud due to managing to lock 3x sets of keys in the house and contacting alternative family members that they had no authorization to do so, again at further cost to myself. The latest round of poor service involves poor communication with reference to receiving a late payment, subsequently this has since cost myself further financial problems. My advice is to steer clear of Jones Robinson! In my opinion they are very below par, with extremely rude staff. I will be moving my custom elsewhere as soon as possible and at any cost that I may incur. Let me start by explaining out my issue regarding the service I have received with regards to poor communication; I was notified that the tenants would like to pay late, I was questioned as to whether this would be acceptable. My response being that so long as the money was within my account before the next month began it would be ok. This email was never responded to, so I believed the money would be going in before this date. It was only responded to when I emailed on the last day of the month after I had checked my account. A simple email would have saved me an awful lot of time and effort with having to move money around, ringing my mortgage lender and obtaining what now is a black mark against my credit rating as I could have reacted in a different manner. This is just one one the amateur mistakes JonesRobinson made. 100% do not entertain trying to working with these fools!.
Consumer
Sep 23,2023We just bought our house from Jones Robinson Lambourn after seeing a number of houses with them, absolutely amazing service from Kay in finding a suitable house, with Toyah always able to answer our questions when viewing and to Jo who help us with the final purchase. Communication excellent through out and just so accommodating. Thanks you Lambourn Ladies.
sheelagh frankland
Sep 05,2023We recently bought a house through Jones Robinson at Devizes office, and would like to thank all for the genuine kindness and professionalism through it all, especially Andrew and Toby…
Yewande
Aug 10,2023I like the fact that Jones Robinson are quick to respond to enquiry. I like the fact that they are just a chat away.
Rosemary Kellow
Jul 28,2023I have just finished speaking to Becky at Jones Robinson who was extremely helpful and i look forward to working with her to find us a rental property back in Wiltshire
Stella Turner
Jun 23,2023I have been so impressed with Becky Cox in trying to find us a home in such a competitive market. So many other Estate agents have been extremely unprofessional. Becky has always been so kind as well as efficient with queries and our viewings, nothing was too much trouble. We really are grateful for her support throughout this journey. Thank you
Nikolett Horvath
May 12,2023I registered with JR today, and the agent I spoke to, Clare Black was lovely. She was very kind and professional. I’m sure she will be the best person to find my new home :)
Scott R
Apr 29,2023I couldn't say whether my experience reflects more on our landlord/JR property manager or on JR as a whole but JR were communicating until we had moved into a property which had several issues and then they stopped communicating to any degree of effectiveness with us. - We requested the light faults to be fixed before we moved in - we requested the property be cleaned before we moved in Neither of the above were done and we had asked them to do so and it is in writing. There was a mixture of damaged/broken and usable furniture in the spare room when we viewed the property, as soon as we got the keys we'd gone back to the flat only to see the broken furniture dotted about the property which was a terrible move in my opinion, we asked for it all to be removed on several occasions and have gotten nowhere. There was also 5 lots of previous tenants dirty cutlery crockery etc that still had food on which was appalling and not picked up on the inventory, we requested that to be added to the inventory and for the previous tenants property to be removed without any luck. Since moving in I've had to clear up all the broken items in the flat, fix half the light faults myself and clean it myself. Overall a pretty shocking experience amist a very hectic period in my life as is.
118 Bartholomew Street, RG14 5DT, Newbury, GB
http://jonesrobinson.co.uk
Rob
Mar 07,2024We put our house on the market in mid January and yesterday (6th March) accepted an offer so would like to thank all at Jones Robinson for the efficient way they have handled this from 1st contact especially Tayler but all the team and look forward to a smooth completion. Thanks Rob and Jennie.