JURA UK

Hosted by David Simmons

4.0 (503 Reviews)

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Reviews 503

4.0

Out of 5.0

Diane Mccormack

Feb 09,2018

Got what I needed... And got it delivered to my hand in two days.... Brilliant...

Customer

Feb 05,2018

Always superb service here, great machines and amazing support...

Jo Berry

Feb 04,2018

Good fast service.

Gillian

Jan 27,2018

Supersonic delivery- harmony resulted between us and machine

Viktoriya

Jan 24,2018

Very good service, found the cheapest parts here and good quality!

Hilary

Jan 20,2018

Fantastic quick service

John

Jan 19,2018

Small parts spares arrived next day all priced very fairly.

david georgeson

Jan 06,2018

quick response,goods as ordered

Michael

Dec 10,2017

Quick receipt of parts ordered.

James & Liza

Dec 03,2017

Absolutely top rate product & service!! Truly delighted with Jura UK in all respects!! Many thanks!!!

Ian vilelard

Dec 03,2017

Went to the main showroom in Marylebone to buy my machine. A good experience all round, comprehensively demonstrated, in stock, took it away on the day and now enjoying wonderful coffee. A happy customer!

adriana warminska

Nov 01,2017

costumer service is misunderstanding, do not try to send email couse they never answer, 0800 304 7470 - nobody pick your phone, the other number 01282868266 - choose option 4, in other case you wait ages... and nobody pick. Do not understand why i have to wait for call from service, thats why you have hotline to deal with costumer

stephen blakey

Oct 25,2017

Fast & efficient, what more can you say

Mouhsin Ouidrene

Oct 22,2017

Very good service and fast delivery with a good prices.

Poppy

Oct 19,2017

Love the machines, Love the people that work there and just love jura.

Louis

Oct 16,2017

Jura, yet again are missing the point. So typically Swiss. One star, friction? I just hope I don't have to talk to anyone - all I've tried to do is order a spare part online and that was difficult enough. Whenever I speak directly to Jura by phone, and I have done a few times as I own three of their machines, it has been a very pleasant experience. Their UK staff are pleasant, helpful and knowledgable and they have always been able to answer my questions. However, and this is a huge however, if I actually want to buy a part they just don't seem geared up to sell it to me. One of my machines is quite old - have had to buy parts from Germany. Their website doesn't even recognise the model number and I have just purchased a small component because I know it;s the same as in another series that does feature on the list. It's just difficult when it should be simple. The seem to have the view that "you paid a lot of money for your machine, so you can pay us loads more to maintain it". These machines are not complex.

Debra O'neill

Oct 14,2017

my review is based not only on the machine but also on the company who supplied me with the machine. The company who supplied the machine black & white coffee Boston in Lincolnshire, have give wrong information or lack of information from day one. We are told one thing by Jura and another by Black & white coffee, we are due to purchase a new machine and it wont be using Black & white and sadly because of the poor service via black & white it wont be a jura. I hope any new businesses do not go through our experiences with a company who do not understand Jura machines well enough to sell them. we should have been told when we were sold this machine that we have to have it serviced every 12 months if we fail to do so the grinder breaks down. When we bought the machine we should have been told there is no servicing included with the machine, we assumed that the servicing would be included but we now find out it is not, very poor service, a company selling Jura machines should understand what they are selling there is no product knowledge at Balck & White and no customer services.