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Reviews 503
Client
Aug 22,2016Except delivery information missing on the website, so we had to doublecheck via email, which was answered almost immediately the service (as well as the price:) was perfect. Thank you
patrick alderson
Jul 28,2016We ordered a new tray for our coffee machine as the contacts were damaged on our original one (it was in excess of 8 years old) and machine kept displaying the message "tray missing". We received our order within 72 hours ( this is good to Highland Scotland)...it was very well packaged and machine now works perfectly.
Riad Malik
Jul 20,2016Good stuff, delivered within 24hrs of order, shame there isn't more I can order..!
David Pritty
Jul 19,2016Ordered the new frothier tube on line Sunday and it arrived Tuesday. Couldn't ask for faster service. Shame their website isn't iOS compatible. Had to get the laptop out. Hardly a hardship lol.
Satisfied Customer
Jul 13,2016Couldn't be more helpful on the phone helping me to get the part number I needed, then checking it was available on the web ordering page. When ordered the part came next day. Excellent service
James
Jul 08,2016Product arrived next day, arrived in perfect condition, well packaged.
John
Jul 05,2016Pipe is exactly as required / ordered, the issue is that the postage was twice the price of the pipe. Not Jurassic fault, but made the item three times more expensive than its actual cost.
Gareth Llewelyn Lewis
Jul 05,2016Excellent prompt service and replacement parts web site
Alexander B
Jun 09,2016When my milk frother gave up the ghost, Jura UK advised me which bits to clean and when that didn't work, supplied new parts within 48 hours. All is well again.
Terence Mitchell
Jun 04,2016We only placed the order weds. pm and received parcel today, we were not in but placed a note for the delivery driver to leave the parcel in a safe place, our instructions were carried out to a ''T''. again well done. Regards Terry Mitchell
Jessica Blackwall
May 25,2016Great service, fast and exactly what we needed but I'm really unsure how it was justified charging £3.60 for postage and packaging which would have included 79p quoted on their postage label. Curious!
BJ
May 24,2016Prompt and correct
Geoffrey Thompson
May 14,2016Excellent value and splendid overall service. Highly recommended.
Rachel
May 14,2016Really helpful on the phone and service was carried out quickly with no trouble. This isn't the first time - they were great the last time too
Tereza Stryjova
May 13,2016Need a replacement. All ok
colm harvey
May 05,2016we needed a spare part for our ENA-9. we found it bought it and received it within 3 days. i wish all companies were this easy to deal with.
Geoff Bartlett
May 04,2016Website easy to use and understand
Jason
Apr 29,2016Ordered the item on Monday and haven't received it 5 days later. Wrong address used by sender so had to track down shipment through FedEx and now will collect myself.
Nicky Rajska
Apr 17,2016We ordered 2 products, but one received one without any explanation! I ordered a Bean Container Lid - Black and, a Tank Lid - Black, but only received the Bean Container Lid. Hopefully this review will prompt an explanation!!
David Mather
Aug 24,2016After searching the web for spare parts for my Jura coffee machine, I was left with ambiguous information over which parts actually fitted my model. The staff at Jura UK were able to offer prompt, exacting advice, which ultimately prevented me from buying the wrong parts. This was all done in a professional and customer-friendly manner with no commitment to purchase from their own site. I would highly recommend anyone else in a similar situation seek their advice first.