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Reviews 846
Evie
Jul 07,2024The process was made easy by the person taking my call. She explained the different options and enabled me to consider the way forward for my pup and my pocket. She was friendly and relaxed and put me at ease.
Margaret Coombs
Jul 07,2024When I couldn't complete my application online,I phoned and was helped to do it very easily.A good experience.
Jane
Jul 07,2024They are informative, quick to reply and great offer good value for what cover you get and cheaper currently than other companies too.
E Eddie
Jul 07,2024Kennel club made everything so easy after our 3 month old puppy fractured her leg. Very helpful over the phone and quick to keep in touch with how our claim was. E Eddie
Dougadey
Jul 06,2024Understanding polite and very helpful
Jon
Jul 05,2024I had a text … free hamper extend to life policy. My wife reacted to it and took out the policy. Same day I get an email… free hamper and 3 months half price if extend to life policy. A simple question could not be answered, will we get the 3 months half price? Not a hard question but I was told the customer advisor would need to speak with a manager. I was advised I would be contacted with an answer and heard nothing two whole days later. I cancelled the policy as it did not install confidence that a claim would go smoothly if a simple question caused so much issue for them to answer. Where is the customer service? I worried about whether a claim would go the same way as it might be in the ‘difficult box’ Oh and the hamper? That would be a voucher sent after 3 months… no details given as to what would be in the puppy luxury hamper. My ‘puppy’ wouldn’t be such a ‘puppy’ at nearly 6 months old The company sent lots of texts and emails to get us to sign up, perhaps they should put the same effort into training their customer service department. We went to another company for less than half the price with better cover and performance supported by WHICH Isn’t it funny how Chloe from KCinsurance gives the same reply? If you couldn’t listen to me when I did call then why would you listen now? You guessed it… I won’t be calling Chloe
Graham Butler
Jul 05,2024Our claims are always treated swiftly and seamlessly. Thank you very much.
Shirley Rae
Jul 05,2024Sales rep friendly, knowledgeable and listened. Provide life time cover at a realistic level, ie 7.5k, 15k and 25k (a hip replacement will cost 10k plus) at a price that is less than their main competitors. Previous experience on claims is very positive.
Keith
Jul 05,2024Excellent level of cover and easy to use website. Market leading and recommended by Which
Fiona Boothby
Jul 05,2024I have always found kennel club insurance to be extremely helpful and quick to respond to a claim. I have never experienced any problem with them, and would recommend them to anyone.
Cath Lovesey
Jul 05,2024The person I spoke to was very friendly and understanding. I recently lost my dog and was insured with you for her. You were excellent then as she needed a lot of medication. I was very pleased with how I had been treated that I had no qualms about insuring my new puppy with you.
customer
Jul 05,2024Good level of cover. Good promotion code
Michael Blount
Jul 05,2024Staff were extremely helpful and knowledgeable of our needs.
Emma
Jul 03,2024Great information very helpful
Ian Cross
Jul 02,2024Helpful service with good information provided.
Rachael
Jul 01,2024Having recently bought a puppy, we were devastated to discover they had a heart murmur that required surgery. Fortunately the breeder gave us 5 weeks of insurance. Whilst it's taken longer than we'd hoped, they have paid out. I spoke to someone called Nicholas the first times who could take some lessons from the lady I spoke to another time. Nicholas wasn't very understanding or sympathetic. Unlike the lady I spoke to who was beyond helpful. The man I spoke to from the Sales team was also very helpful, understanding and polite.
nigel wills
Jul 01,2024Very easy to set up although more expensive than other companies you pay for what you get. but worth the money.
Ms Lesley coward
Jul 01,2024Easy to claim.nice people to talk too
David
Jul 01,2024Friendly and efficient. I’m so glad I took out insurance with Kennel Club.
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, GB
http://www.kcinsurance.co.uk
Georgia Bridges
Jul 07,2024The lady that I spoke to over the phone to set up my insurance plan was absolutely lovely, she spoke me through all of my options and had a lot of knowledge on what would be best for me and my dog.