Excellent coverage, and although not the cheapest, the most comprehensive.
Excellent service
Very friendly call taker, who understood the importance of pet insurance.
My queries regarding the Pet Insurance were answered clearly and Professionally. Especially concerning a previous injury to my dog, which I thought may make potential future claims problematic. I was also informed about four months discount, which I was not aware of. Excellent customer service.
it was easy to set up and gave you step by step instructions
Always found Kennel Club very helpful when submitting a claim.
Our springer spaniel had four bouts of pancreatitis during the last six months of his life, with the first one requiring a four night in-patient stay which cost around £3,500 In all we made three separate claims and each of them was settled within a working week. We even got a small refund after he died. His monthly premiums had become high but that was primarily down to a pre-existing condition in his back legs (ruptured both ACLs when he was young). Only word of advise - £7,500 of annual cover may seem like plenty but it's amazing how fast it can disappear.
Online easy to do
Great service and support- thank you
I called to renew our puppies insurance but it was in my husband’s name. We sorted joint ownership and I was called back by your team to sort the insurance, rather than me having to call back again, as I was in work. Apologies I can’t remember his name, but he was extremely helpful, polite and overall a pleasure to deal with. Please say a big Thank you.
very helpful and very friendly
Helpful, friendly and competent full explanation of insurance coverage enabling me to choose appropriate plan for my puppy
Eventually was sorted but communication lost from last few years very disappointed with process however was sorted but no hope for next year
Simple setting up our policy. Staff really helpful.
Easy process and no hard selling!
Good service friendly easily explained policy
The service provider answered every question quickly and, even gave information which I needed to know. Lovely cheerful and top notch service. Thank you 😊
Good work guys
Jenny was absolutely lovely. So friendly, kind and helpful.
Ann Jack
Jun 30,2024Every thing also explaining very carefully that we understand the content of the policy very happy