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Reviews 846
Louise Greasley
Jun 09,2024Great so far. 15 week old puppy, covered by breeder initially and have decided to continue with KC Lifetime Premium. Really helpful on the phone. Though so far have a happy, healthy pup & hope I don’t need to use it but reassured its in place
Mrs. B Lott
Jun 09,2024They were very helpful with everything
Mr Michael Bee
Jun 08,2024It’s just reassuring to know you have a good reliable orgabehind you if needed, thank you.🐝🐝🐝
Heidi johnson
Jun 07,2024Due to moving house and going to now-vets emergency , I needed so much help as I had packed all paperwork which had gone into storage. . lovely very polite and helpful person on phone. Very quick at answering the telephone too.
Abi
Jun 07,2024Sophie was great, the call back facility helps a lot.
Maureen Dawson
Jun 06,2024My claim was dealt with quickly and efficiently. Thank you
Tony
Jun 06,2024Had insurance with previous dogs and with our new one. Very happy.
Gillian Evans
Jun 06,2024Easy to set up policy. Already had another dog insured with them
Praetorian
Jun 06,2024A £200 increase on last year's cost was excessive although I did manage to get cost down by reducing some of the items on my policy.
Mr Austin Foster
Jun 05,2024Simple, straightforward, excellent service
Richard Kendall
Jun 04,2024Good service never any problems when claiming
Carol Sullivan
Jun 04,2024My dog's operation was completed on 14th May and insurance claim forms submitted. Now on 3rd June and still awaiting the outcome, never mind payment. The bill is nearly £2000 sitting on my credit card. The Kennel Club insurance claims department allege that they provide a quick service - make your own mind up. I note that the Kennel Club's advisory text message now includes a link. This text is now treated as spam by my service provider. Come on Kennel Club insurance, settle your claims quicker please. Post discussion with KC. A helpful young lady has since contacted me to give me an update regarding progress. Fingers crossed for an early resolution now, thank you for contacting me.
anonymous
Jun 03,2024I recently had to put my new puppy to sleep after he developed a severe intestinal issue. It was a tragic and traumatic time for the whole family but I felt that at least I didn't need to worry about the large vet bills as I had the puppy insurance through the Kennel Club. When the dust finally settled I realised that the insurance does not pay for things like cremation or all the cost of specialist food etc and also that I had to pay not just a £120 excess but also 20% of the bill on top. In the end of the day this meant that I was only covered for 57% of the vets bills. Although I did get the purchase price of the pup back in full I was still left with a vet bill of nearly £700. I also got very little correspondence from the insurer and had to phone them to get answers about what amounts they had settled and what they weren't paying for. I really think that the Kennel Club should be highlighting things like this additional 20% excess and also the fact that there is a £4,000 limit to all claims as we got very close to this amount. The Kennel Club should be recommending that owners consider taking out additional insurance if they do not wish to have a large bill to deal with at the end of a very difficult time.
Craig Nicol
Jun 03,2024Very helpful staff member who assisted me with my enquiry and sign up. Very knowledgeable, friendly, helpful lady.
john parsons
Jun 03,2024An easy experience to complete my puppy's insurance guided by a very friendly young man who made my options easy and clear to understand.
J Jonklaas
Jun 03,2024I already had Kennel Club pet insurance for my existing dog, and I was very happy with it - I had to claim and there was no quibble about being refunded. It made sense to insure my new puppy with KC as well. It was quick and easy to do, and although it's probably not the cheapest, I think it offers peace of mind when it comes to the health of my dogs.
Shirley Hannah
Jun 03,2024Used the online services. No problems. Easy to do
Alan Yeoman
Jun 03,2024East y and straight forward no hassle good price. More importantly claims process is straight forward
Yvonne Bray
Jun 02,2024Very good customer service by customer service representative. Favourable 2nd pet discount
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, GB
http://www.kcinsurance.co.uk
Lynda
Jun 09,2024Very informative, knowledgeable on products.