Phoned up to discuss renewing our 5 week free insurance for our Cocker puppy and the staff couldn’t have been more helpful or knowledgable. Explained everything very clearly and answers all my questions thoroughly.
Easy Good for my dog
Both people I spoke to were really helpful and professional
Nice customer adviser
Excellence customer service talked me through everything I wanted and needed to know…
Ease of use in adding my Dog to the Insurance - better benefits than my previous provider - going forward feel better covered and happier with financial arrangements
The man that helped me gave me lots of options to alter the price and protection as required
Efficient and knowledgeable staff who managed to set up the insurance quickly. Extremely well priced and I know you Provide an excellent service as I have my older dog insured through you too .
Simple to fill in and get a quote then payment easy
Pay a premium and get a premium service… I don’t mind paying for quality that is assured and robust… Go cheap at your own risk is my opinion.. Thank you for keeping my “woofer” safe and well…
Whenever I have had to make a claim.It has been dealt with quickly and efficiently. Top marks
Easy to contact went through all options for new insurance renewal price adviser was very helpful explained my new cover answered all my questions we renewed our policy as felt kennel club covered everything we needed and they have such an easy system if you need to claim also liked that they can pay your vet direct that was a big bonus on policy .
Very pleased with the overall service
A very sympathetic approach was used which was apt and greatly appreciated in our time of bereavement from the recent passing of our beautiful pug Bella.
Easy to understand policy and competitive prices
I liked the amount of cover I got for the pet, up to £25000. However there is a 14 day cooling off period. I telephoned after 5 days asking to review the cover and somebody said they'd get back to me. 10 days I am still waiting.
The service was OK confusing at points but overall OK
It was very easy to set up my dog insurance
just what it say on the tin strat two the point
Nicola Bewley
Jun 17,2024Very helpful & informative