It was easy to set up insurance with great coverage and giving me peace of mind for my little PIPER .
This was a renewal. Been with the company for 12 years and made 1 claim. The premium goes up by a riduculous amount every year. Have had to reduce cover to keep the premium at the same level. Would had taken business elsewhere if my dog was younger
It was so easy and straightforward to get Toby insured and the discount for my second pet also helped. Thank you
Sales person was very polite,good sense of humour, explained the policy very well and answered questions on the policy.All in all excellent service.
I wouldn't say great, as theres always room for improvement. It was good, but as with a lot of organisations you have to run the gauntlet of the automated phone options before you actually speak to someone. These options don't necessarily cover people's requirements....room for improvement..
We chose to return to KC with the arrival of our new Cocker Spaniel Pup . Having lost our 2 year old Cocker to Haemolytic Anaemia in December 2023 we wanted Insurance we could trust .We received care and compassion when we lost our beautiful boy so no hesitation at re joining all the staff care about your animal ! Not the cheapest but it’s worth it !
Always helpful. Never had an issue re claims
Excellent overall transaction very friendly and helpful
Brilliant I change jobs from a weekly paid job to a monthly and they rearranged the payment so the insurance still carried on would highly recommend and the people on the other end of the phone are really nice and willing to help Haven’t made a claim so far everything else is very good
Lots of useful information and efficient
Very efficient and no quibble with claim. Speedy payment made.
Straightforward choices well presented and no sales pressure
I could understand what they were saying.
Lorna was very good and explained how to make my claim. 10 our of 10 !
Fast and easy
Very helpful and courteous and knowledgeable about the kennel club product.
The person I spoke to was very helpful
Fantastic service from both people I spoke with on the phone. Super helpful, super knowledgeable and super friendly. Thank you!
Efficient, courteous and friendly which made the whole process an absolute doddle in comparison to other providers
Shaun cotgrove
May 23,2024Insurance lapsed after 6 weeks free insurance , the renewal letter offered a free luxury dog hamper was dated three days before the expiry and arrived 10 days later ! I purchased insurance elsewhere