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Reviews 846
Georgina Pitcher
May 02,2024I run a small business, so it takes a lot for me to leave a bad review. I got my puppy 2 weeks ago, and thought it fantastic that she came with 5 weeks free insurance; I had every intention of not looking elsewhere and simply taking the easy option of continuing it with the lifetime policy. However! The aggressive marketing campaign I’ve been subjected to, with phonecalls, emails, text messages and even postal marketing encouraging me to register my puppy for their insurance has ensured I will never now ever touch this company with a barge pole and will look elsewhere on principle. Reading the other reviews, I see I’m not the only one feeling this way - and rather than replying with the standard gumph I’d send this message up the hierarchy and tell the bosses that it’s actually losing them business by alienating potential customers.
Anita Stallard
May 02,2024I have 4 Golden retrievers who are all insured by the Kennel club, whenever my dogs have needed the veterinary care I have always had piece of mind knowing that the insurance is there to help there is no hesitation my dogs have had their treatment, operations, physio, and then been able to continue with their life getting the best life ever. Thank you Kennel Club for making my life easy it takes all the worry away with your easy step by step.
Consumer
May 02,2024Quick and easy to claim online and through the vet. Claims paid quickly. Staff helpful when you call.
Leigh Wiseman
May 01,2024Over the last 13 years with both my dogs I have never had to worry about veterinary treatment. The Kennel Club are amazing, never muck you around and sort claims out quickly. Both my dogs over the years have been quite poorly and the KC have never let me down. They are also an extremely friendly bunch to talk to over the phone. I would never go anywhere else. Also compared to other pet insurance policies who only pay out around £7000, KC goes up to £15000!
customer
Apr 30,2024Good knowledge and patient when been asked questions very helpful
Mike and Aileen
Apr 29,2024Good communication and explanations.
Kevin
Apr 28,2024Quick, easy and a great price
JS
Apr 27,2024Very helpful telephone operator
Diane Knight
Apr 26,2024Our claim was paid very promptly. The only slightly annoying aspect is that every email includes a link to your account so that you can check your claim progress. The links don't work and give a 404 error message. It might be because it’s dealt with through Agria. I don’t know but it needs checking and altering if the link is incorrect.
Caroline
Apr 26,2024Friendly, helpful staff member who was able to answer my queries.
c ronson
Apr 25,2024Easy to get cover wanted
Lauretta Collins
Apr 24,2024Straight forward transaction Kept me informed and dealt within the week. Thank you
Martyn Burchall
Apr 23,2024Carried on to Insure for life after my free 5 week policy. Process was easy although I forgot to add the promo code for money off for first 4 months. Rang up and was sorted for me me with no hassle. I now have peace of mind that my pup is sorted for her lifetime
Scott
Apr 23,2024Easy process. Everything is one place this way. Easy to sort everything out. I can't fault it
Lesley Harrison
Apr 23,2024It was straightforward no faffing about.
Francesca
Apr 22,2024Speaking with Carol was wonderful, she guided me through the process of making a claim so clearly and easily, in a very kind and gentle manner. Thanks Carol!
Mrs W
Apr 22,2024Fantastic customer service - can’t fault them and at a stressful time when our puppy had been unwell this was a huge help to us
Maria Hilsdon
Apr 22,2024Excellent service setting up the policy. Everything fully explained and tailored to my puppy.
Mrs Katie Bryce
Apr 21,2024I need to cancel insurance. I’m deaf and there’s no way for me to cancel without calling as I can’t understand what’s being said on the other side. Please send me email link for me to do this Thanks
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, GB
http://www.kcinsurance.co.uk
Stephen bell
May 03,2024Excellent customer service