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Reviews 846
Michael Thompson
Apr 21,2024Great conversation with the KC representative who explained everything very clearly.
Mark Dowbiggin
Apr 20,2024Just contacted the Kennel Club pet insurance for advice on making our first claim. The representative Robert Woodcock couldn’t have been more helpful and understanding. He was also very kind and compassionate about our beloved new puppy. We feel that we have made the right decision to take out this important policy.
customer
Apr 20,2024Really helpful staff
Mr Stephen Perry
Apr 19,2024Was spoken to by friendly staff, who explained the levels of cover perfectly We covered our two puppies straight away.
Denise McNeill
Apr 19,2024Good customer service and update product knowledge
Lynn
Apr 19,2024Put my mind at ease knowing my sweet puppy is in safe hands, I feel that everything was explained to me when I took to insurance out I’m well pleased.
Susan Craighill
Apr 18,2024We have had to claim several times and they always respond promptly.
Emma
Apr 18,2024The representative was extremely friendly and knowledgeable. She dealt with my request swiftly but also suggested a couple of things to do with my account that would make life easier going forward. It was extremely helpful. She also helped set me up with my account online.
customer
Apr 18,2024The person was very helpful and knew his product really well
Mrs Isla Rowe
Apr 16,2024Explained everything clearly
Mrs Gliddon
Apr 15,2024Easy to set up and reasonably priced cover.
PJR
Apr 15,2024Had to do this over the telephone. Person on other end was very helpful and made the experience very easy. Explained everything fully and the task was completed quickly. Would recommend to others.
Fi
Apr 15,2024I can't recommend this insurance company enough. They provide an outstanding service and the support has been first class. Sadly for over a year to the current day I have needed them regularly to help my little one, so I have had let's say a lot of experience. They really try their hardest to make claims go through so quickly raising any queries if there's any straight away to avoid any delays and are always keen to get them resolved, even informing you if there's any delays due to the vet practice satisfying any queries raised. The communication is amazing, at every step you receive updates by email and text message so you always know where you are, but you can also check this on their website which is so easy to use. The claim process is very simply to do on their website for both veterinary practices and owners. They have a fantastic extra service they provide which is through an app they have for around the clock advice from qualified veterinarians, which you can book an appointment for a video or telephone call within less than half an hour during extremely busy times in my own experience. This service has been literally like my guardian angel with such great vets who make everything very easy to comprehend plus explain in detail giving advice which has proved to be better than the numerous vets I had to go through to get my little one the right help, with even follow up notes sent to your email address to refer back with. They have helped my fur baby as well as me not only in some urgent moments of great need but also in guidance to get the right help in-between. All those I have had the pleasure to deal with within the company have been extremely polite, friendly, patient and so helpful which means a lot to me. I feel so reassured and supported by them during some very stressful and upsetting times that I am more grateful to them than I could ever put into words. I have started using another vet practice and after a lot of bad advice from previous vets have been struggling to trust their advice, I was able to check with them to even get that reassurance. When I double checked exactly what I was covered for and to understand things in my policy, they were more than happy to explain things in a way that could be clearly understood and were all so kind to even ask after my little one wishing her well. In my policy which is a lifetime cover I even have had each year cover towards all the prescription food I have had to buy, as my little one has had to unfortunately so far live on only this, which has been a huge help. I have in the past used other insurance companies but from my experience there's not another who can come close.
Mr Day
Apr 14,2024We are new to kennel club
Karen perks
Apr 14,2024Clare dealt with my quote and subsequent policy.. she was brilliant! Informative and understanding of us losing our recent old lady. It was just nice to speak to someone who was.. well nice!
Sophie Strachan
Apr 14,2024Great , easy to set up and very good at explaining the policy in detail
Margaret
Apr 13,2024Very helpful customer service, wanted to slightly change the policy which was done very easily and efficiently
Nicholas Fielding
Apr 12,2024Excellent dealing with Alex
Mrs Powell
Apr 12,2024Excellent very helpful professional & caring so glad I decided to stay with K C insurance with my new dogs
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, GB
http://www.kcinsurance.co.uk
S wilson
Apr 21,2024Extremely helpful made the whole process quick and stress free