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Reviews 846
Dawn
Dec 15,2023The customer service team was brilliant and went through everything with me
Ruth MacGill
Dec 14,2023All my options were very clearly explained to which aided in my final decision without having to think too much. All in all a really simple process to chsnging my dogs insurance policy.
John Naples
Dec 12,2023Easy, straight forward, and not too painful
Elizabeth
Dec 12,2023Arranging the insurance was a very easy experience
C R Clothier
Dec 12,2023Consultant was polite knowledgeable and friendly it was a pleasure to meet him
John Liddeatt
Dec 11,2023The advisor carefully explained the content of the insurance content in a friendly and competent manner.
Melany
Dec 10,2023Very good I have two dogs with these
MRS SINCLAIR
Dec 09,2023The call handler David, was very polite and informative and that helped me decide what the best insurance would be to meet Ferns needs
Kate Woodsford
Dec 09,2023Excellent value for my multi dog policy. Helpful on the phone, and also reassuring for my new puppy owners,when they collect their bundle of joy at 8 weeks old.
stuart marshall
Dec 08,2023Very good discussion with Robert about re-insurance premium levels. Very knowledgeable guy answered all my questions and I felt that his feedback was borne from experience. Very helpful.
Kathryn Shortland
Dec 08,2023Catherine was helpful professional, patient, thorough.
Carolyn
Dec 08,2023Your representative was friendly , helpful and knowledgeable
Mark
Dec 08,2023The salesman was very clear, concise and thorough in his explanation of the differing levels of insurance. Made the experience very easy for us
Anonymous
Dec 08,2023Disappointed with the offer to entice me to join the kennel club insurance No offer sent even after calling to ask where is this gift to join Said they were very sorry and would re send the gift well that was 4 weeks ago Shame they offer a free gift and do not send this to their new customers - very disappointing After sending this review I had a message to call Kennel club they arrange for my free gift to be sent out which has now been received along with a goodwill gift - all sorted Customer satisfied !
Clare Patterson
Dec 08,2023That I can get everything my puppy deserves
Mr. Hilary Barker
Dec 08,2023Needed to download Claims form. Logged into the Kennel Club website and couldn't find how to download forms. Phoned the Kennel club main number and a recorded voice gave me instructions to click on download claim form. I couldn't see where that was so I phoned the claims line. Claire Huntley answered. I explained my predicament and Claire explained I was on the wrong website. And she did it so pleasantly. She waited patiently whilst I logged into the correct website and guided me to the correct place. Some people make you feel an idiot when it is such a simple task but certainly NOT Claire. She was so understood that I wasn't a technical genius and put me at ease immediately. If everyone was as pleasant and as helpful as Claire life would be so much easier. She is an absolute credit to KC Insurance and completely brightened up my day. I hope that when I submit my claim I get to speak to her again.
Karen Kane
Dec 05,2023Professional, trustworthy pet insurance. Staff were very helpful when I had a query.
Hollie Woodhall
Dec 04,2023So poor all round and keeping you informed and coming up with the money. They drag out the 10 days as long as possible when I know my vets have submitted everything over. I will look to change as this insurance is not good and been over 10 days for money to come through.
Lamorna
Dec 04,2023Great service on phone, took time to explain different policies to me
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, GB
http://www.kcinsurance.co.uk
Kay Makin
Dec 15,2023I spoke to David m. Very knowledgeable person on the phone. Discussed options and went through the details with clear examples. Friendly and personable. Easy to arrange. Did not have to wait in a queue to get through.