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Premium quality products for everyone in your household.
Reviews 300
Ayla Mae Orejudos
Dec 31,2020Great customer service. Left me in the highest satisfactory
Rachel Horobin
Dec 31,2020Awful company and definitely won't use again. Sent the wrong item out to me. Customer service just as bad and recieved one unhelpful email a day only after being chased my end each time. Offered a 10% refund and I could keep the wrong item-90% of the original purchased item was 3 times the amount of the product sent.
Honey
Dec 17,2020The customer service is very poor. I will never buy from them nor recommend to anyone. Very disappointed
dean hughes
Dec 17,2020Service as expected. Ordered online and product delivered 24 hours later. Would be better if a email was sent to confirm order. Otherwise, good service.
Hannah Fuller
Dec 16,2020This company is ruthless with no customer service skills. They don't care about anything other than getting your money from you!
Alan Wheeler
Dec 16,2020Ordered two of the same guitar stands on Dec 1st only received one, not had a receipt for them either. Despite three emails still not received a reply, not happy and it seems I will have to go the trading standards route good job I payed by PayPal or else I'd have no evidence I'd bought them.
Maggie
Dec 10,2020Wouldn’t touch this company with a barge pole. Had to order twice as didn’t nt receive the first order. I have now not received the second order and still waiting for both refunds. Had to give it one star otherwise I couldn’t write a review I wouldn’t bother giving them a star at all. Looks like I might have to Contact my credit card company and trading standards if I do not receive my refunds
Derek Hughes
Nov 19,2020I placed an order (for a Humane Mouse Trap) with Keplin over the weekend, and received an email informing me that it had been shipped on Monday (16th November). The item arrived yesterday evening at around 6pm. Thanks for the speedy response - only minor complaint is that the courier (MyHermes) left the order outside after knocking on my front door, but did not wait to check that I had taken it in.
Peter Whitfield
Nov 18,2020It was exactly what I wanted and delivered quickly
Priyanka
Nov 18,2020Excellent service, fast responses, product delivered as expected. Have bought items multiple times and very happy with the service. Communications are exceptional. :)
Jaspreet Saini
Nov 18,2020Love the products. The yoga mat and salt lamp are definitely my favourite two products. Great quality and really fast service. Would highly recommend. Looking forward to ordering some wonderful gifts just in time for Christmas.
Jane Suffolk
Nov 18,2020Items came earlier than expected, pleased with the quality would definitely recommend to others and buy from you again
Simran
Nov 17,2020Definitely recommend to everyone I know!!! The products were exactly what I expected and came in mint condition, I’m so happy with the service and products!!!
Geoff Cantor
Nov 17,2020Ordered a cassette tape reader for USB output to convert to MP3. It seemed too inexpensive to be any good, but I thought I'd chance it. Arrived quickly and does the trick. The only niggle is the catch to open it is a bit fiddly
Lynne
Nov 17,2020I would have given zero stars, but I had to give one star in order to write a review. I would not use this company again. I ordered some masks at the beginning of April, they did not arrive and I chased many times. Each time I was told they were on the way. When I asked for a refund I was told they could not give me one because the items had been dispatched, which clearly they had not. It took months to get a refund and was only given one (very quickly) when I took this matter to Trading Standards.
Jane Small
Nov 17,2020Cannot review as I have still not received the order!
Neil Lister
Nov 17,2020Item as described, could not believe how fast the delivery was. Very pleased
Pauline Barber
Nov 16,2020Placed the order with no problem and arrived the next day .Very happy with service thank you
Terence
Nov 16,2020Fantastic service very happy with our goods
The Mille, 1000 Great West Road, TW8 9DW, Brentford, GB
http://keplin-group.com
Lara
Dec 31,2020If I could give no stars for Customer Service I would. I ordered and paid for 4 x 8m rolls of wrapping paper. What was supplied was 3 x 5m. I wrote with photographic evidence of this "error". I was eventually replied to saying I could return the items (post and packing at my own expense) for a refund or they would give me a 15% discount. Both options are totally unacceptable as they only supplied 47% of the order. Unfortunately PayPal did not think photographic evidence was enough proof of my claim so this matter remains unresolved to my satisfaction.