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Premium quality products for everyone in your household.
Reviews 300
Hudson
Oct 05,2024I called on Saturday and spoke to Arthur. My product was outside the warranty period but had developed a fault with the wheel area, Arthur was fantastic and sorted me a replacement. Very quick and friendly service
sharon james
Sep 25,2024I bought a car seat, through Amazon, for my small dog in May 2024. Last week the inner strap that is meant to secure your dog if you suddenly have to break whilst driving, came away from the car bed. Bearing in mind, my dog was only straining on the strap to see out of the window as we had arrived at our destination and not involved in any kind of me suddenly braking or an accident. I phoned them about this problem and they asked me to send photos and the invoice, which I promptly did within 30 minutes. A lady called Crystal emailed me and asked what time today (24/9/2024), l would be available to discuss this problem with her. I replied that anytime after 10.30am would be convenient for me. I have been with my mobile ALL day and she has not rung. It is now 5pm, so I tried to ring them.l let it ring for a long time, but no one answered or an answer machine did NOT answer my call. Awful customer service. I will not be recommending them or buying any of their products ever again. I hate to think of what would have happened to my dog IF I had to suddenly break whilst driving!!
Mrs Emma Anthony
Sep 24,2024Ordered a dog seat for the car (3 weeks ago) and It still hasn’t arrived and I haven’t received any response to my emails!!!!!
Liz Sherriff
Sep 12,2024Why do they never answer my phone call ???
Laura Mason
Sep 12,2024Do not buy anything from this company i ordered a learning tower from them which arrived damage and they are now not replying to any of my emails and i have not received a replacement or refund, complete scam
customer
Aug 23,2024My brother ordered 1pkt of gravity padded chairs through Amazon for us as we do not have an account. Chairs arrived via DPD and we are very happy with them. 3 ☆ given due to a missing cup holder. Emailed Keplin direct to be told the do not stock spares??? Rather poor customer care, despite us sending of invoice as proof of purchase.
Steve STF
Aug 16,2024I ordered a carry on suitcase from Amazon with the order fulfilled by Amazon but the product supplied by these wonderful people. Sadly the package arrived damaged - so much so that the case was also damaged. I contacted Amazon and got sent onto the Keplin Group for refund / replacement. Luckily the returns information provided a phone number for the Keplin Group. I had already ordered one of these cases and was extremely happy with it, so I didn't want a refund just a replacement. I phoned to explain this and the extremely helpful gentleman I spoke with said no problem - I will send a replacement out via DPD to arrive tomorrow. When I explained that I hadn't sent the old damaged one back using the returns label yet I was told don't worry. True to their word the very next day a replacement case arrived. Truely oustanding service - I will definitely be using this firm again.
HARDIK PATEL
Aug 15,2024Great customer service, instant solution.
John
Aug 06,2024Excellent chairs at a great price. Delivery was very quick.
ANGELA
Aug 01,2024was very happy with product. good quality. really comfortable, friendly communication. I would recommend these chairs. & this company to anyone. thank you Angela.
Gareth
Jul 26,2024I initially had a problem with the first fan I purchased so contacted Kelpin who were absolutely brilliant and sent me a replacement. No issues with replacement. Great fans, just what I needed as temperatures start to rise, and I love the timer feature! 5* service / product.
Mr G Fellows
Jul 25,2024Having purchased a pair of folding camping chairs from Keplin which arrived the next day, I discovered a problem with one of the pins holding one of the legs in place which was unsecured and couldn't be fixed or even removed. However a phone call to their customer service department followed by an email with attached photo of the issue resulted in a second pair of chairs being sent without further question and instructions to keep the first pair. These arrived the next day and so now I have not 2 but 3 usable chairs! Such excellent service in sorting out a problem without fuss would certainly give me confidence in buying from this company again ... oh and the chairs are great.
Pauline
Jul 22,2024After having problems with my first order but eventually got a refund I decided to order directly with the company. Ordered Saturday delivered Sunday . Chairs were perfect . Looking to order some more in a couple of months time. My faith has been restored
Andy
Jul 19,2024Absolutely amazing service. Friendly and professional throughout. We had a challenge with the initial order (courier didn't deliver) and they immediately dispatched a replacement - no questions asked. Highly recommend.
Howard Jones
Jul 13,2024First class service. Ordered 2 gravity garden chairs at 7pm which arrived the following afternoon. A great product which arrived quickly and in excellent condition. Great quality product and a first class service. Would definitely recommend to others.
Denise
Jul 11,2024I was keen to purchase some Keplin beach towels that were sold out on their website but Sam managed to track some down for me. She went out of her way to ensure I obtained them, was so very helpful and kept me informed. I have now received the beach towels and I absolutely love them. I couldn’t fault their customer service, it was amazing. Thank you Sam.
Mrs Lesley Mitchell-robertson
Jul 05,2024I ordered furniture from Keplin last weekend where it stated next day delivery. My order was received, confirmed, payment taken with a tracking number to date, almost one week later, the status says the same and order not shipped yet. I've emailed 4 times, called twice, just rings out, messaged via their Facebook and X social media and chat room on their website - not a reply from anyone! This is not acceptable and I am not happy at all. I ordered furniture, checked Trust Pilot reviews and all seemed positive, this was ordered for a garden party and not here yet! Update since writing this earlier. I have tonight after contacting a senior manager via a site had immediately contact from the company and a sincere apology. Fingers crossed it will arrive in time now. My sofa arrived 9 days after ordering and getting in touch, seemingly my order was missed as someone was off sick and they dont deliver to Scotland normally. Sofa built and in place in the garden. Looks good. Happy customer as all resolved. Apologised and kept their word and the customer service was excellent in the end, definitely would order again.
IRIS CHEUNG
Jul 02,2024I recently purchased luggage set and couldn't be more satisfied. The quality is truly excellent. Highly recommended!
Ishika Mehra
Jul 01,2024An absolutely amazing brand! Their products are such good quality and so reasonably priced. Their customer service team is also so quick in responding and dealing with any problems. I will definitely keep on purchasing from them :)
The Mille, 1000 Great West Road, TW8 9DW, Brentford, GB
http://keplin-group.com
Nikhil Hanwate
Oct 08,2024Atharva from customer service was excellent I brought a suitcase and had issues with setting up locks I called the customer care Not only did he provide me an instructions manual He did call me and gave me accurate instructions on my way to Germany