Kidsroom.de

Hosted by David Simmons

4.0 (691 Reviews)

To leave a review you need to be logged in

Reviews 691

4.0

Out of 5.0

James B

Apr 25,2022

Seamless transaction for a purchase all the way from Hong Kong!

Viktoria Popova

Apr 24,2022

UPDATE! LIES,LIES,LIES! CUSTOMER SERVICE, PLEASE PROVIDE EVIDENCE THAT YOU HAD OFFERED RETURN AND I DID NOT ACCEPT IT????? I'VE COPIED THE EMAIL FROM YOU HERE AND THE ONLY COMENSATION YOU OFFERED WAS €20! YOU NEED TO FIND THE WAY TO GET THIS SORTED IMMEDIATELY! I have never been offered return,but €20 refund! Return was not even mentioned! Please see cc email from customer service team. I am not sure if you have record of the communications between customer service and customers. If there was an option ,of course I would return the buggy and pay a little extra rather than spend again €400/500 for a new one to get the one which is up to 22kg. Hello dear Viktoria Popova, thank you for your message. Yes, you are right, we have the wrong weight in the website description. I am very sorry about the inconveniences. Would you agree with a compensation of 20,00 EUro for our mistake? Do you have any further questions or requests? Our time is yours! Kind regards, Name(I can not copy-policy) Customer Care | kidsroom.de GmbH & Co. KG Baby and children provider My email: Dear ..... Thank you so much for the prompt reply. Unfortunately i don't think this is the best option for me as this £20 can not cover the difference for a buggy which we can use longer till the baby is 22kg. How about replacement or i will be happy if you can offer another option . Regards Then after my response , second email followed! Dear Viktoria, I understand your disappointment and I am very sorry about this mistake. Unfortunately, I can only refer to what my colleague has already offered in her last email to you. Do you have any further questions or requests? Our time is yours! Kind regards, Name (not allowed to copy-policy) Customer Care | kidsroom.de GmbH & Co. KG Baby and children provider I've ordered Cybex Melio in fact the inform on their website was and is still wrong. Melio is up to 22kg. When I've received the package I was disappointed to see up to 15kg on the booklet. I contacted customer service,they've offered €20 compensation ! What a joke!!! This is not going to cover even the shipping cost( we are based in UK) I was looking for a pushchair which is going to be used longer. Now we ended up paying for a buggy which we need to replace again next year! I am in a process finding out what action I need to take for false information given on the website . Before I wrote about my experience, I've checked their website and info is still the same even after complain. I would like to point that when you pay for the charge as is tho EU price was not cheaper than buying from UK. Regret! PLEASE READ THE INFORMATION ON OTHER WEBSITES TOO BEFORE YOU PURCHASE !

Steffen G

Apr 19,2022

Easy webpage, product good, quick shipping to denmark.

Chelsea Grainger

Apr 16,2022

I was a little hesitant to order initially as I'm based in the UK and had never heard of this website before however, after reading some reviews, decided to go ahead. I am so happy to report that even though my item had to be shipped internationally, it arrived within a week and I had the peace of mind of being able to track the order at all times. The item arrived well packaged, in a timely manner and the product (a baby bouncer chair) was everything the website said it would be. Very happy customer - highly recommend!

Ac

Apr 16,2022

Nice shopping experience! Provide worldwide shipping have solved my problem

John Trigwnis

Apr 15,2022

Very good prices and offers. Immediate shipping wherever you are. Very satisfied. I would buy again in the future.

Zakaria Belhamame

Apr 13,2022

I won’t order from this company again! Make sure to read the extra information from their website as it’s not clear. Next to each delivery company there is a estimation… It’s for them to actually dispatch your order. 3 days for available items! Then 2 weeks to receive my order with DHL… Received my order in a completely smashed box which was covered by tape. As nice as they are they offered me 15€ discount on my next order of 300€ (available code on their website for any client) lol Anyway I wish I’ve never ordered from them! UPDATE 🚧 To reply to their answer! First of all, you are sharing a response you have sent to me in public 😳 that show how much privacy with your clients is important! ALSO I've responded to your email and you came back with another email saying nothing were wrong! That I should of read everything...The problem is that you see it as a seller not as client experience! I didn't want to give more words to email as it would be a waste of time as you seem convince with your replies.

Deng weilun

Apr 10,2022

very fast response. good customer service.

小米兒

Apr 10,2022

Good!Very like!

Sergio Garcia

Apr 10,2022

Rapido y bien de precio, todo perfecto!

Dennie “De” Grün

Apr 09,2022

Super Kundenservice. Es wurde ausversehen das falsche Teil geliefert, aber umgehend geantwortet und das richtige geschickt. Danke!

SKN

Apr 06,2022

I’ve placed an order from Bosnia and Herzegovina, the delivery was really fast and the quality of products impeccable. Would highly recommend!

자유기업인

Apr 06,2022

최소한 몇분안에는 구매취소가능한 버튼이 있었으면 합니다. 피드백을 누르는 문의 버튼이 찾기 불편합니다.

iñigo Martinez

Apr 05,2022

La silla según lo esperado. Cumpliendo plazos entrega. Todo perfecto

Bjarki

Mar 29,2022

Good service and price

Chih-Peng Tai

Mar 27,2022

Thanks for serves！ we have received the package. But,there are some distortions in the appearance of the package.

BILL

Mar 24,2022

I was initially nervous about making such a large purchase on a bag I hadn’t seen in person but once the Mommy bag arrived, I was over the moon. The quality of the bag is tip top— the letters are stitched on, you can tell the bag was made to last the teat of time and bear the stress of being battered! Absolutely love the bag and if you too are hesitant, I would strongly recommend you take the plunge!