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Reviews 691
Susan F
Dec 10,2021I can always rely on you from America to help me send gifts from your Germany store. Thank you for great service and great communication.
PD
Dec 09,2021Very easy and quick process from end to end, great price for the product and quick delivery to the UK. Great service.
Andre Ulmer
Dec 09,2021Alles super gelaufen danke
Denis
Dec 09,2021Excellent!!!! Good package quality , delivery speed 15 days and product quality. Recommend. Все великолепно, посылка была очень хорошо упакована в мешке и в 2х коробках каждая вещь, доставлена быстро за 15 дней. Качество вещей супер. Рекомендую!!!
Vera Pisarenko
Dec 09,2021Товар отправили где-то через неделю, посылка шла около двух недель. С покупкой всё в порядке, товар высшего качества! Были сложности с обратной связью. Форма на сайте не сработала, удалось связаться с поддержкой после трёх дней попыток. И подпортило впечатление начисление таможенной пошлины. Впервые с этим столкнулась, знатно поволновалась. Было бы классно на сайте сделать памятку о том, что покупки свыше 200 евро облагаются налоговым сбором. Или напоминать об этом на этапе оформления покупки.
Claire
Dec 07,2021DO NOT buy ANYTHING from this website! Spent over $400 to buy a trike for my LO back in Oct. Their website states standard shipping to Australia via DHL (which costed me over $100) is 15 business days and might take up to 6 weeks due to COVID. Chased them up after 6 weeks and was told they are investigating and it’ll take another 10 weeks with a possibility of parcel lost. And they even have the guts to blame me for not paying $270 for express shipping in the first place. Refused to refund or provide any goodwill compensation. Very rude customer service.
Malvina Dragan
Dec 06,2021Sehr schnelle Lieferung
Amy Crooks
Dec 05,2021Received my order very quickly and everything was packaged well… :) Very happy 😊
Никита Шипухов
Dec 05,2021Достаточно быстрая доставка. Около трёх недель. Цена намного приятней чем в России. Заказ пришёл в целости и без повреждений. Рекомендую всем! Отличное кресло, немецкое качество!
Petra
Dec 02,2021Very satisfied! The order was processed very fast and our package arrived to Croatia within 5 working days..
Dmitry Rodionov
Nov 29,2021Конверт в коляску пришел! Ура, большое спасибо!
鍾惠安
Nov 29,2021Very good protect,l am very willing to repurchase again here.
Ирина Страж
Nov 29,2021Хороший сервис, хорошие цены. Все понравилось
Naka
Nov 28,2021I bought a stroller and a baby seat from Japan. I was very pleased with the fast delivery!
Dr N Fadhil
Nov 27,2021Amazing service very quick delivery from Germany to the UK , could not believe the speed. Will definitely order from them again
許巧樺
Nov 26,2021It's my first buy on kidsroom, simple and quickly searching for the item you want. Because I'm oversea customer, although waiting for about 3 weeks to receive the product, but I'm satisfied. If you don't mind it have to wait a period of time, it's recommended.
Ramo Na
Nov 26,2021The website advertises the delivery in 3 weeks. After several attempts to contact the customer service and 6 weeks since the purchase, I am advised that my parcel might be lost and they need to investigate. I am also told that it might take 8 weeks to investigate. So 6 weeks no product plis 8bweeks investigation. Are you kidding me? I want my $600 back to purchase a baby chair!!!!! Do not purchase from this website. This is a huge mistake if not a scam.
Keeseon Nam
Nov 25,2021I got a defective carseat but they don’t send me a replacement or give full refund. They keep saying send it back via seamail but due to covid, there is currently no seamail from us to germany. I paid the full price, and wasted my time to go to ups and usps with a heavy carseat to get a quote but they keep saying the usps quote is too expensive so they cannot cover the shipping cost. If 200 dollars is expensive to you, 628 dollars of a non-functioning carseat is expensive to me. Do not buy anything from them. I looked into consumer right for goods sold in europe either online or offline and it says that you are responsible for any costs for defective item or you should give a full refund or replacement. I captured the law and sent to them but they just ignore it. Give my 628 dollars back. I jsut saw your reply. Please reply to these: 1. Usps costs about 200 dollars and ups costs more than 1000 dollars. I said I can send by usps not ups. I didn’t request more than 1000 dollars. Usps costs about 200 dollars. Why do you LIE in your reply that I asked 1000 dollars? All our conversations are saved in email so it is easy to verify that you LIED in your reply. 2. And I asked post office and there is currently NO SEAMAIL due to covid. I said this 5 times. If there is no seamail, how can I send it? Do you want me to buy a boat and send it to you? 3. Why you don’t mention about the consumer right law that I sent to you? You are the seller that does not follow law? Can you reply to my updated review? If you don’t reply again, you admit that you don’t follow the LAW and you are doing illegal thing.
Alex Wei
Nov 24,2021This is my first time shopping on the website kidsroom.de. The experience is good except for the long delivery time which might be caused by the COVID-19 pandemic.
Am Langen Streif 11, 36433, Bad Salzungen, DE
http://kids-room.com
Eve
Dec 11,2021Ersatzteile wurden zuverlässig und in gutem Zustand geliefert