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Reviews 816
Alexis Jaskula
Feb 21,2025Said the book was delivered on February 18th, never received it and can't get any answers
No name
Feb 16,2025DO NOT USE!!! When I sent the book I rented back they charged me $170, the book arrived in the same condition they sent it to me in. It was a well used book that I used twice, I didn’t cause the damage and I guarantee they still send that book to people and charge them $170.
Izumi Midoriya
Feb 11,2025If i could give them 0 Stars i would. I paid a little over $113 for a book it was $89 but i need it fast so i paid $25 for faster shipping. The next morning im told my order is canceled saying their was irregularities in my payment. So i did the get in contact thing and emailed them i got a email from them basically saying that their canceling my order, refunding me and giving $5 store credit. Like what the hell is $5 compared to a $113 dollar order. I need this for my class this week that why i paid the $25 shipping fee but they cancel it "does not mean we feel you are attempting to perpetrate fraud or that your customer information was stolen" i call bull. So whats so irregular with the shipping and delivery adress different but the names and number the same. I will never use this website again and ill find something else to get my textbook.
Susan
Feb 07,2025Beware! Returned a looseleaf textbook that was taped all around and in a thick padded envelope and had the proof of dropping it off at the UPS retailer and even a picture of the package at drop off. Knetbooks recorded that they only received 2 pages - the front and back page. They didn't take a picture of the envelope, only the 2 pages. I had to file a UPS claim, but they refused to provide a picture of the received package to UPS Claims, so it could not be processed. There was no recourse for me and I was charged for the full purchase price in addition to the rental. So rent with caution that you will have no recourse if they say they didn't receive your return or it was in a different state than you sent it.
adriana
Feb 06,2025Book is in great conditions, I just ordered a little late and arrived late for school.
Consumer
Jan 31,2025Textbook never came, customer service ignores me. Now I’m out $130 and don’t have my book for this class I spent thousands on. DON’T USE KNETBOOKS
kristine g
Jan 30,2025I was excited about finding this company because they had reasonable rental rates, but I had to return my rental early because my professor changed her mind about what textbook she was going to use. between their BS "restocking fee" and their "prepaid" shipping label that I had to pay for, I lost $25, which was nearly a quarter of what I paid to begin with. I'm lucky that I have a 9 to 5 but this takes advantage of students who likely have little cash to spare. will avoid renting from this scam company in the future.
Ben Desmarais
Jan 28,2025It was easy.
Stephanie Keil
Jan 27,2025Great price and super quick shipping!
Ted
Jan 25,2025Book did not ship when it was supposed to, and the company had no idea when it would ship. I could not wait for it because my class was starting. This was my first interaction with this company, and they proved to be unreliable. I will not order from them again.
Betsy
Jan 24,2025I returned a book in fine condition but was told it is now unusable and was charged for the book. When I asked for explanation on why it is unusable, they ghosted me. Of course will never use them again.
Monica Ferguson
Jan 23,2025On time delivery
Nurse Joi Henderson
Jan 23,2025Came just in time.
Ramonda George
Jan 23,2025Shipment came on time, and books were in excellent condition. I will be renting more books in the future
Sohail Ahmed
Jan 23,2025Quick delivery. Very impressive.
Michelle Kendall
Jan 22,2025delivery came late. then one book is missing and the other is digital when it was supposed to be hard cover. this is ridiculous.
V
Jan 21,2025I received my book and it was in good condition.
Michelle Allen
Jan 18,2025Easy order via website and book arrived in great condition.
Adam
Jan 17,2025I ordered a textbook for my daughter, waited over 2 weeks to receive it, and when it finally arrived the package was empty, no book. I then opened a live chat to tell them what happened, and the first person I talked to told me to contact the USPS then ended the chat. After trying 4 more times to open a live chat again, I finally talked to someone who wanted to do their job and was issued a refund.
Karen Thompson
Feb 23,2025The book we ordered never shipped. We requested a refund and that never came either. Instead of dealing with the company, I will probably just dispute it with my credit card company. This was the first time using this service and it will unfortunately be our last