Knotty Knickers
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Knotty delivers cute and affordable lingerie right to your door. Over 250,000 happy bums with inclusive sizing from XS-3XL.
Reviews 661
Caitlin Pearce
Nov 09,2020Shocking service, signed up and got sent XS instead of L - when messaging they asked for multiple photos and information that seemed like they didn’t believe me. I asked them to refund my money and cancelled my subscription. They re actives my subscription, sent me out another set of the unwanted underwear and still no refund. Awful company, do not recommend. Stay clear.
Raina Kordylasinski
Nov 09,2020Normally I don't leave poor reviews, but after the debacle with this horrible company, and upon seeing other very recent reviews along the same lines as mine, I figured I would contribute to HOPEFULLY stop anyone else from being scammed as so many of us were. I canceled my subscription with this company in late September of this year after a poorly handled exchange with their "customer service team". I hadn't received my first package consisting of my subscription and "extras", and made no effort to resolve the issue past "check with your post office". I thought that one sour exchange would be it, however I was charged two more months! After logging into their website to confirm I had no subscription active (there wasn't), I reached out to their team again to see why I had been charged and yet still received no product. They then responded to my email claiming I had subscribed but hadn't "activated my email", and this response came along with an email asking me to do so. MAGICALLY after this was received, my login details which I had used earlier in the day no longer worked. This company will take your money, and offer you no explanation as to why you haven't received anything. I have worked in customer service for 8 years and this is by far the worst "team" I have ever come across. STAY AWAY!!!!!
Angie
Nov 08,2020I ordered here twice in 2 different sizes, and nothing fit right. I had two subscriptions in M and L. To prevent having double order, I emailed the support team to cancel my duplicate subscription. They did it with absolutely no problem. I waited for another L panty to come in the mail and I realized it was the same issue to I emailed support to cancel my subscription again. All of a sudden, cancelling my subscription is something they can't do? And it's been back and forth emailing support where they just give me the run around. These tactics are predatory and are just trying to keep my subscription active so they can take more payments out. This is completely unprofessional and I am not tolerating it. I was compliant before and just wanted to cancel, and now I am demanding a refund in full since they want to make me go on a wild goose chase to cancel a subscription.
Megan Kelley
Nov 08,2020The price is tempting and you get what you paid for. However, these were so poorly made that it I could have bought better quality just as cheaply from walmart. The holes for the legs in the underwear were crooked and I had several strings hanging when i opened my package. I contacted customer service to cancel my subscription and they answer very quickly so that was nice.
Alisha Johnson
Nov 08,2020Scam scam scam stay away from this company. I've paid them for three months and received nothing. Automated email saying they will get back to me and never do. Cannot cancel my subscription from the website like it says. May have to change my back account info so they will stop charging me.
Adrianne Russell
Nov 07,2020I ordered from them in September. No tracking number was provided. After I realized my expected date of delivery had passed, I reached out to their “customer service”. What you get is an automated message and when they finally do message you, it’s the same message over and over. I messed up and didn’t put my street address when ordering. When I inquired how to find my package they instructed me to go to my local USPS and ask if they received it. I did, they said they hadn’t received anything without a street address. I kept in contact with them over two months and inquired about a tracking address. I was told they don’t give tracking numbers for standard mail. Therefore, I would have no way of knowing if they even sent it out. I was so upset because I ordered a subscription and extras and planned to keep the subscription going. However after dealing with the sham of customer service they offer, I’m not interested in doing any business with these scammers other than getting my money or product that i paid my hard earned money for. I recently got in contact with them again and demanded they show me proof of delivery because how would I know they even sent it out if I didn’t receive it? THEY SENT ME A TRACKING ADDRESS. THEY LIED TO ME FROM THE VERY BEGINNING. Maybe if I had been given the tracking number from the beginning when I went to USPS they would have been able to help me track the items. However, they did not. And lied about offering it. Please don’t waste your money on this company. Their customer service skills are absolutely atrociously rubbish. Oh, and all their glowing Facebook reviews? They delete all the negatives and block you from posting on their account. If you can’t handle the heat, please step out of the kitchen, Knotty Knickers They will take your money and offer no refund. Take your business elsewhere.
Catherine Nicole
Nov 07,2020The first few pairs were nice. The sizing was a bit off, but they fit cuz I ordered up since I have a big butt. A few got holes really quickly and one month all three were ripped right out of the package. I reported to them and sent them proof and this ignored me. I wrote about it on their FB and they blocked me from commenting or messaging them! Terrible company. Pay extra for Splendies, better customer care and quality!
Britany Long
Nov 06,2020I signed up for the subscription on October 4th and my estimated delivery was between the 20th-26th. I emailed on the 24th because I hadn’t received anything and they said that because of the Halloween orders it could take up to 5-7 more business days. Well, today is 9 business days. I’ve emailed them and hope I get a response but from reading others’ reviews I’m not hopeful. I should have never subscribed. Can’t we contact the BBB or something to hold them accountable for their shady service???
Lindz Milligan
Nov 05,2020Avoid at all costs!! I signed up as I liked the look of the product, the price was good and I would no longer have to go to the shop for knickers. First month was late but We had a bank holiday and they arrived a few days later. Second month delivery window passed I waited 5 days before I got in touch. They said they would investigate and came back to me saying it was still in transit - 3 weeks from Canada? I told them I think it was lost, to which I was told to speak to the Courier MYSELF! It is not my responsibility to speak to the courier, that falls to the sender. They have since charged me for another month, refuse to give me a refund for both the missing parcel and the current one - They won't even reply to my emails, so I have no choice but to go to my bank and claw back my money, It's only £24 but the principle is the same. They don't tell you they ship from Canada, which isn't a problem but I'd like to know that before I sign up to anything and part with my money. Also I'm in the UK and speaking to Hermes is a near impossible task, not that they would tell me anything even if I could get through to them. These people use normal women to advertise their product, great they also have some great designs but their customer service is absolutely shocking, and when you challenge them on their response they simply ignore you. I would've happily accepted a replacement or even a credit but they chose to tell me to sort it myself, and then completely ignore me. Also I wasn't aggressive in my emails to them so they have no reason to really ignore me
BB
Nov 05,2020If I could give this zero stars, I would. Their customer service (or lack there of) is AWFUL!!! They always say, "if you have a design preference, just email us and we'll mark it on your account". Well I added a spooky trio to my monthly package, then emailed about requesting a different design other than high waisted knickers. They told me they recorded the information on my account blah blah blah... a week later theres a second charge on my account in the same month. They DUPLICATED my monthly package without my consent. I've been emailing back and forth with them for 3 weeks with no resolve. Ive provided screenshots on our conversations to prove they were wrong and they even asked I provided proof of the charges on my bank account (LOL). STAY AWAY. The quality is CRAP, just like the customer service.
Rhiannon
Nov 04,2020DO NOT TRUST THIS COMPANY!! Is is basically a scam. My knickers didn't arrive for weeks so I contacted the company, after having already cancelled my subscription. Whilst investigating my lost package, Knotty Knickers reinstated my subscription without my consent. I have now been charged for a second package which I did not want, which has still not arrived weeks later. The quality of the knickers is very poor and cheaply made, I find them very uncomfortable. I left messages on their Facebook about my experience, they have now deleted these and blocked me from commenting further. Terrible experience, stay well away from this "company".
Jody Collins
Nov 03,2020I had 3 ok months of orders. Added the 'spooky trio' to my order for Halloween and it didn't arrive. They requested a photo of the envelope that I did receive? As it was a couple of days before Halloween and they hadn't arrived I told them not to bother shipping a replacement but refund my money. 2 days later I received a email confirming that they had shipped. I forwarded them the previous 2 emails that I'd sent telling them not to ship. They responded that as the knickers were already shipped they couldn't refund me. Absolute rubbish customer service. It is also very difficult to cancel your subscription. Do not recommend this service at all.
Nicola
Nov 03,2020Items not delivered and very slow/unresponsive customer service. I have requested a refund but I have little hope of ever getting one.
Eff Emm
Nov 03,2020I cancelled my subscription months ago and this month i noticed that money from knotty knickers was taken from my account, I emailed them and they said that i didnt and that i could unsubscribe from my account (again did that months ago) NOW all of a sudden i cant find where to unsubscribe so i can get my money back . There giving me a run around and its getting old quick
Sara Renner
Nov 02,2020Can't cancel, never received my 2nd order and they are not helpful at all, and i complained on social media ao they blocked me from commenting. Do not do business with them!
Courtney J
Nov 01,2020DO NOT GO THRU WITH IT. I’d give 0 stars if i could. they blocked me on their social media’s for simply asking them to acknowledge the 15 emails I’ve sent and well over 20 msgs I’ve tried to send. They just simply don’t respond and when they get frustrated with you, they block you. All I want to do now is cancel my subscription after a terrible experience and I can’t even do that. This company is GARBAGE.
Charlotte Johnson
Oct 30,2020I've been trying to cancel naughty knickers and they wone they acknowledged I'm trying to catch of their prescription they tried to tell me that I didn't have an account with them when I end up going through the county doesn't even say how to counsel your monthly prescription they just keep sending the underwears and keep telling me that they're gonna get back to me and never do I am very forking disappointed
Ryann Lyn
Oct 29,2020The first two months were okay. The underwear are good, but uncomfortable. Not something I would wear often. They say they’re size inclusive but I’m normally a Large, ordered an XL, & they were snug... Their customer service is horrendous. They blocked me on Facebook for asking for help with my order. They charged me TWICE for something I didn’t order & they refused to credit me for it. Would NOT recommend wasting your money here.
Leanne Taylor
Oct 28,2020I made an order of a subscription and other bits and pieces at the beginning of September. I contacted them when my items didn't arrive and they stated that they would send out another package. i didn't receive that either. They would not give me tracking numbers or any other details and eventually just stopped replying to my emails. I was then blocked on facebook and when I turned to other social media accounts they started deleting my messages. It's been nearly two months and I have not had my items and I have not had a refund. I am appalled that I have found so many similar reviews here. How is this company still practicing? Why have they not been shut down yet? Update (oct 2023) Knotty Knickers are trying to contest this review by asking for information! Luckily I have kept the emails and order numbers. After my last review I ended up having to cancel my subscription payment through my bank as Knotty Knickers just stopped replying to my messages and requests for cancellation.
Elisheva Mebust Carlson
Nov 10,2020DO NOT SUBSCRIBE!!!! I have been unsuccessful in canceling my subscription. They claim you can go to "manage subscriptions" at the top of their website, but there is no such tab anywhere!!! Please someone tell me how you've been successful in canceling with them as they have no customer service number. It's only emai. They should be investigated for fraudulent billing and business practices.