Knotty Knickers
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Knotty delivers cute and affordable lingerie right to your door. Over 250,000 happy bums with inclusive sizing from XS-3XL.
Reviews 661
Valerie Dennison
Oct 28,2020I asked for my subscription to be canceled, 3 months later they are still taking money out of my account. The quality of there products is sub-par.
Heather Easton
Oct 26,2020They have the worst customer care. Bunch people who don't understand basic English or something . Some nuggets working behind the help desk. They seriously are useless. They don't help cancel if you want to. Their website is not used friendly. They need an update for sure and fire the incompetent ones.
Trudy Chamberlain
Oct 24,2020Like others I wish there was a negative start review as this company is not worth any positive stars. I ordered 3 separate orders and months later still have not gotten my purchase drive, I keep trying to contact customer service and they keep giving them run around. There is no phone number to contact and speak to anyone in person. So not get scammed by this company.
Victoria Mitchell
Oct 24,2020Wish I could give less than one star. Paid for regular underwear and the Halloween set. THEY only updated half of my address. When contacting them , they blamed me for the mistake! I canceled right away and will be disputing the charges. Customer service is awful and quality is subpar. Don’t get scammed by this awful business!
Nicole Patterson
Oct 24,2020SCAM COMPANY! They steal your money and refuse to ship you the products you’ve paid for! I ordered 3 pair of normal panties and the spooky trio add on package of 3 Halloween themed panties. I received the 3 normal and that was it. I reached out to the company who told me “We don’t make shipping mistakes” and told me to file a claim with USPS. They know you can’t do that because they don’t offer insurance on their shipped items which is a requirement for USPS to file a claim. When I sent this information back to them they refused to ship me my products, refused me a refund, and just started to flat out ignore me. I have filed a dispute with my bank and a complaint with the BBB at this point. This is the worst customer service experience I’ve ever had. SCAM COMPANY! DONT GET SCAMMED LIKE ME!!
Katie Way
Oct 22,2020Ordered the 3 pack and they did come on time and even looked like the pictures but they are made very cheaply one came with a hole in them and the other two fell apart minutes after wearing them. I commented on the post that had a pair included in my package and said it came with a hole and they deleted my comment while proceeding to answer other comments praising their company so I DM’d them and they haven’t opened it so I will not be buying from this company again.
Hannah Cooke
Oct 22,2020Do NOT use this company!! I have had their subscription for a few months. For Halloween, I decided to add the Halloween themed panties to my order. I received my package and only received the regular 3 pairs of panties in my subscription - no spooky trio. I emailed them a couple of times before I received a response that there is no way they could have sent the package without it??? They stated the package probably opened during transit and that I need to file a complaint with USPS. I told them that the package received was in PERFECT, ORIGINAL condition. I have emailed them 6 times since then and they now no longer respond. Don’t waste your time or money! I am filing a dispute with my bank.
Sara Fox
Oct 21,2020This is a long one, sorry. A TL;DR at the bottom. I placed an order on September 9th for the Halloween undies bundle because I'm a huge Halloween fan and also who does love cute underwear?! One of my girlfriends sent me the link and she actually even got hers on time, she also mentioned how comfortable they were so I was super pumped. ETA was September 19th - 24th. Nice, just in time for October, aka spooky season! September 25th rolls around and I still haven't received it. Neat, so I emailed them asking for an update as well as tracking because I never got the confirmation email that it actually shipped out either. They basically said give it another 4 to 7 business, so I did. That time rolled around and still nothing. I emailed them again asking them for a tracking number and they responded asking me for my address saying the tracking investigation would take 2 to 4 business days, so I gave to them my address. Then they tried to tell me it was the wrong address and sent a screenshot of what address they had, it wasn't the wrong address... So I told them it wasn't the wrong address, they responded with asking me to contact USPS. Which I did contact USPS and USPS need a tracking number because.... That's normal... Right? Well, I don't have a tracking number, they never gave me a tracking number. So I asked again for the tracking number and they asked me again for my address. At this point it has been 18 business days after they said it should have arrived, I'm angry and I'm expressing it but they aren't responding. I've left messages on their social media and still nothing... Now it's been four days and they haven't responded to my emails and I just now decided to look into other peoples experiences outside of social media because all I ever did see on social media was people being so happy and excited and positive on there. I should have known that they delete comments. I've left negative comments on IG and FB and they deleted them, lol. This is a terrible company. I'm glad I didn't sign up right away for the subscription and I feel terrible for those that have and are still getting charged by them. TL;DR Knotty Knickers will scam you, stop responding to your emails when it gets too much for them to deal with and will delete all negative messages you add on their social medias. Just know that I hate leaving bad reviews and I've purchased many items off of the internet from different places around the world even during covid... but this is by far the worst experience I've ever had! 10/10 do NOT recommend. If I could leave 0 stars, I would.
Natalie Bennett
Oct 21,2020Never received my package and they stopped responding to my emails and won't give me a refund:) please don't waste your money, go to bootaybag or a different subscription box
Kimberley Hartley-Hiatt
Oct 20,2020Amazing im on my 4th month
Tonya Kitts
Oct 19,2020I paid for my subscription and the spooky extras. The subscription pack was nowhere near the right sizing and I never got my spooky set. They keep sending me an automated email about the spooky set and blocked me and my friend from commenting on their page. They delete all negative comments. Anyone who has had a bad time with naughty knickers should take the time to report them to the better business bureau!!!!
stephanie blair
Oct 17,2020#KnottyKnickersScam Customer service tried to blame not sending my add on items on USPS when my package wasn’t even damaged. They have since blocked me from their social media. I have read everyone’s stories of the same thing happening to them. I encourage you to share your stories on ALL social media platforms with the above hashtag. Together we can take them down.
kate archibald
Oct 17,2020Terrible terrible terrible customer service. Blocked me on social media and won’t respond to my emails after I was missing stuff in my order. Said it was the post offices fault. And ignored any messages after that.
customer
Oct 16,2020I received an incomplete order and I reached out to the company immediately. They told me to direct my issue with the mailing service since they sent the appropriate 'weight' of the product. I responded back stating that the package was not tampered with so my issue is with them not the mailing service. I should not be charged for what I did not receive. They are now ignoring my emails. I tried to reach out on social media and they blocked me! They remove any negative feedback and that is not fair to the consumer. I would give no stars if that was possible. Do not give them your money!!!
Serena Hoerl-Zeno
Oct 16,2020Normally I’m a 2X in underwear but due to the sizing chart, I went ahead and ordered a 3X.... let me tell you, there is NO WAY in hell that they were a size 3X. They did not fit at all & two of my products arrived with holes in the lace. Tried to email Support, still heard nothing. Don’t waste your money!!
Anna Jameson
Oct 16,2020I've never really had any issues with this company. The underwear is a crapshoot whether they will fit or not since the sizing is slightly inconsistent, but I've always received my packages, although sometimes a bit later thanks to covid. It isn't too difficult to find the cancel option if you're actively searching for it, either. I did recently cancelled my subscription so that's how I know. My reason for cancelling is because I am consistently having to pay extra postage for my packages which means a trip into town, full of people actively walking around without masks... No, thanks.
Eryn Gruber
Oct 14,2020Like many others here I had a subscription and never received my product. When i emailed the first time i was told to wait another week. When i emailed after a week, i received no response. Then they charged me for another month and i responded to that about my previous order not being delivered and they said per their terms and conditions i should have contacted them 15 days after my order, even though their estimated delivery date was AFTER 15 days (which i emailed when that window had passed) and now they have limited tracking. So they take my money and i have no product and no help from their customer service.
Veronica Shelby
Oct 13,2020Just know that they send your underwear without tracking and will not help you once shipped. My underwear never arrived, their chat support on FB was useless, and they banned me from their Facebook page when I stated that my underwear never arrived. This company is a scam and I now have to try to get my money back thru PayPal.
Stephanie
Oct 13,2020AVOID! The quality is so bad, the stitching is horrible and the fabric is cheap. DO NOT WASTE YOUR MONEY!
Lynsey N
Oct 28,2020I'm in the UK. I signed up based on facebook advertising in August. It was over a month before I recieved my first package. I had been asking for tracking info for about 2 weeks by this stage, receiving the reply that 'tracking is not available on standard mail'. Rubbish, I thought. Then I realised they were shipping from America so it all started to make sense. Anyway, eventually it arrived. 2 out of 3 pairs were too small, even though I was at the lower end of the size range. They were also very poor quality. I complained and asked for a refund and was told that I could get a discount on my next package if I could take a photo to prove the measurement of the waistband was incorrect. I didn't want a next package (had already cancelled by this point) so I decided not to pursue this. They also told me that in order to process a refund, my subscription would have to be reactivated. I thought that sounded mighty suspicious so that was another factor in deciding not to pursue the refund. Imagine my surprise when I was billed in October for another package. What the hell? I had cancelled! I went to the website and found my subscription had been reactivated. I hadn't done that. I contacted customer services that instant to ask how my subscription had been reactivated and ask for a refund and the package not to be sent. Get this: they admitted to having reactivated my account in irder to refund my first package (but didn't actually refund me), and refused to give me a refund for the second, unrequested package! They have since stopped responding to emails. I am planning to complain to the UK retail ombudsman but not sure what they can do about countries shipping from abroad.