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About Leader Floors Leader Floors is one of the UK's leading premier online flooring retail stores, operating in the North East of England and servicing the whole of the UK.
With over 2 decades of experience shipping floors around the nation, Leader Floors has experienced massive growth and established itself as the place to go when purchasing flooring and underlay products for your home or commercial property. Whatever the size of the job Leader can be relied upon to offer the very best pricing on the best possible quality flooring products, all available with our reliable in-home delivery service, which is handled on our own delivery fleet & takes away all of the hassle away from your big & bulky delivery items.
Our goal is to continue our growth and to continue to provide our valued customers with quality laminate, real wood & vinyl flooring products, while ensuring great value-for-money pricing across the full range of products that we sell.
Shop online today whatever your budget thanks to Klarna and 0% finance is available with online purchases, so everyone can turn their house into a home.
Shop our full range of floors online at www.leaderfloors.co.uk
Reviews 327
Glen
Jan 06,2025Good customer service, delivered on time, driver was helpful. Sample flooring that I ordered before making my full order also came on time with no issues.
Dave Lee
Jan 04,2025I ordered 3 samples of laminate flooring to help me decide which one I would prefer for my kitchen floor. All of my choices were suitable for my use but it's hard to choose the best just from a picture. The samples are free, just pay the postage, and they arrived quickly. So now I know which one I will be ordering when I am ready to do the job.
Lisa Hammond
Jan 02,2025Beware of poor customer service and hollow promises. I have been waiting for a refund of almost £500 since 9th September 2024. This is for 7 packs of flooring which I returned in person to the Coventry Unit. Emails are not responded to and my phone records show that I have contacted Leader Floors over 20 times. I have been promised the refund on more than 3 occasions and been given 3 separate dates when it would be repaid, none of which have happened. The last time the refund was promised was on 19th Dec following escalation to a manager. As of today (2nd Jan 2025) the refund has still not been repaid and I believe Leader Floors have no intention of refunding me for the floor, and now I don't have the 7 packs of floor either. As the refund is for such a large amount I cannot allow the issue to go unresolved, and will have to frustratingly continue to pursue them. I have never experienced anything like this before and I will not buy from Leader Floors or recommend them again.
Robyn Saul
Jan 01,2025Really happy with the price, quality, and delivery of my new wood flooring. They also had one of the best ranges of accessories for the floor which was fantastic as it meant I could arrange a single delivery from a single supplier. Shout out to our delivery driver who took the time to check we had the exact items ordered which was appreciated.
Conor Smith
Dec 31,2024Flooring is lovely was slightly short so had to order more decided to do clock and collect as it says only 2days for delivery on there site. Was told this wasn't possible and the 30th or 31st would be the soonest delivery. Unfortunately there seems to be a lack of communication between distribution centres and customer services as I've went down to collect yesterday after being emailed only to find the distribution centre in darkness and shut. Have know phoned customer services to be told there shut despite the supervisor assuring me it would be ready. I've taken a half day from work and have now had to delay fitters as well and the only compensation is to have it delivered absolute joke despite the great quality of flooring I'll be avoiding using this companies services again if I could give zero stars I would
Customer
Dec 30,2024Do not deliver. Do not reimburse. Do not respond to phone or correspondence. Rude. Obnoxious. Would comment on quality of products but have nothing to show for it.
Joan Kench
Dec 30,2024Great quality floor boards for the price, colour exactly as I expected and carefully delivered to my door. What more could I want?
MARTHA
Dec 28,2024We had this floor installed on today and we have all been struggling with throat irritation and headaches plus congestion. The website doesn't make any statement about off gassing or VOC content . Please be aware of this if you want to buy lvt and install it whilst living in the property. Otherwise the floor looks ok, struggled with customer service when I wanted to change my flooring but the delivery was flawless. We had an excellent driver deliver our floor . Its worth noting that even VIP delivery is only to ground floor. We live in a first floor apartment, our floor was loaded into the lift and we had to carry it from the lift to the flat.
Jay Foolchand
Dec 28,2024Raheem was able to provide a solution and advise on an outcome that solved my click and collect issue where I needed more packs in addition to an existing order. Very satisfactory from my perspective.
Neil
Dec 28,2024Little disappointed due to ordering 2 samples to which i liked, went to order they had no stock at all,so only a 2. It's a bit cheeky when you have to pay for samples when they know they have none in stock.Hopefully they will get this item back in stock.
M ANTHONY
Dec 28,2024Prompt delivery good service
Bryan Albright
Dec 27,2024Leaser floors is like leader doors. Please don't use .they do not respond to calls or emails. Disgusting customer service.
Sue
Dec 27,2024Delivery arrived, 2 parcels both damaged, inadequate packaging. I appreciate it’s Christmastime but no response when problem logged. Now stuck unable to begin bathroom project.
Alan Rowlands
Dec 27,2024Excellent price and quality reasonable delivery price 5*****
Thomas
Dec 27,2024Missed the actual flooring off the delivery so got a delivery of just skirting boards. Flooring not being delivered until 31st
MRDANISBISTER
Dec 26,2024Waited 2 weeks for delivery apart from that the flooring is ok
Anna P
Dec 23,2024SCAMMERS SCAMMERS SCAMMERS I ORDERED FLOORING WITH 3 WEEK NOTICE AND ON THE DAY OF DELIVERY I GOT NOTIFICATION THAT IT WONT HAPPEN AS THEY ARE OUT OF STOCK DESPITE SENDING ME EMAIL 4 DAYS EARLIER THAT STOCK IS ALL PREPARED FOR DELIVERY. AFTER HOURS OF WAITING ON THE LINE I GOT TOLD BY JAMES THEY CAN SEND ME LESS PACKS AND REFUND THE DIFFERENCE AND I WOULD GET CONFIRMATION EMAIL STRAIGHT AWAY OF COURSE IT DID NOT HAPPEN! SO I CALL AGAIN AND TOLD JAMES NO 2 TO CANCEL MY ORDER AND I DID NOT GET CONFIRMATION ABOUT IT SO I CALLED AGAIN AND SPOKE TO ANGELA WHO SAID THE REFUND HAS NOT BEEN RAISED AND SHE PUT ME ON HOLD FOR 20 MINS AND THEN SENT ME EMAIL THAT REFUND WILL BE ISSUED WITHIN 14 DAYS. ITS ABSOLUTELY APPALLING THIS COMPANY PLEASE AVOID AT ALL COSTS, I DONT KNOW HOW THEY CAN SLEEP AT NIGHT KNOWING THEY PLAY WITH PEOPLES LIVES LIKE THAT. I HOPE THEY HAVE THE REST OF DECENCY LEFT AND I WONT NEED TO GO TO COURT AS MANY PEOPLE ALREADY HAD TO BECAUSE IS THEIR COMMON PRACTICE TO TAKE MONEY OFF PEOPLE AND NOT DELIVER !!!!
customer
Dec 23,2024Very helpful staff members, Typed the wrong address by mistake,12 instead of 22 and on the day of the delivery Raheem from Leader Floors helped me, speaking with the driver about the mistake and corrected. This saved me a couple of days for redelivery. Thank you Raheem!!
Ludmila Morozova
Dec 22,2024Excellent work
103 Whitby Street South, TS24 7LH, Hartlepool, GB
https://www.leaderfloors.co.uk
Deborah Pearce
Jan 07,2025Quick deliver, great price