To leave a review you need to be logged in
About Leader Floors Leader Floors is one of the UK's leading premier online flooring retail stores, operating in the North East of England and servicing the whole of the UK.
With over 2 decades of experience shipping floors around the nation, Leader Floors has experienced massive growth and established itself as the place to go when purchasing flooring and underlay products for your home or commercial property. Whatever the size of the job Leader can be relied upon to offer the very best pricing on the best possible quality flooring products, all available with our reliable in-home delivery service, which is handled on our own delivery fleet & takes away all of the hassle away from your big & bulky delivery items.
Our goal is to continue our growth and to continue to provide our valued customers with quality laminate, real wood & vinyl flooring products, while ensuring great value-for-money pricing across the full range of products that we sell.
Shop online today whatever your budget thanks to Klarna and 0% finance is available with online purchases, so everyone can turn their house into a home.
Shop our full range of floors online at www.leaderfloors.co.uk
Reviews 327
Faiza Ali
Dec 16,2024Completely wrong item received, called twice to costumer care and no help keep repeating that the item I have ordered is discontinued from supplier and its same, I have the sample and pic can be provided, advised from costumer service that if I don't need it then I have to mention that item no longer required then they will charge me for the delivery and I have to wait for the refund eventhough its not my product, if the item is discontinued i should be informed before delivering rather than sending me another product which i never wanted, really dissatisfied with the service
Customer
Dec 16,2024easy to find what I was looking for. Easy to order. Items came promptly And Good quality items
Inga Martin
Dec 15,2024The ordering and delivery was great, the product cheaper than most places but looks good, a few colour flaws but once floor layed not noticed. Our only complaint is the door profile strips were not in with order. Contacted Leader floors who advised out of stock with no date when or if would be available so asked for refund as would get elsewhere. Numerous emails and calls we still have not had refund. Complained, then after 8 weeks got an email advising complaint had been resolved, which it hadn't. Emailed back to company with no response. Appears that if there is an issue with order it is never resolved. This company needs to address the issues which others have also experienced.
Consumer
Dec 15,2024Not all of the items were in the delivery unfortunately which means I Now have to go through the process of sorting that out. However I like the system of being able to see where the driver is and he was a friendly soul.
Consumer
Dec 15,2024I had Robert Niyonzima as my delivery driver, fantastic communication throughout the whole delivery day , I never felt in the dark about the time for his arrival, very friendly helpful guy. A credit to the company
Paula
Dec 14,2024Delivery communication was excellent. The driver (sorry didn’t get his name)was friendly professional and efficient. The quality of the flooring looks great and wouldn’t hesitate to use leader floors again
Mark
Dec 14,2024Great service
Mrs W
Dec 13,2024I have received my refund on 23rd December 2024. I decided to update my 1star review of November 28th where Ms George replied and promised a speedy refund to me, and I quote " I will look to address and investigate this immediately and ensure that your refund is processed without any further delay." this was after previously being promised on November 14th a refund without further delay. Once again let down big time only this time my expectations were a lot less as I am getting accustomed to empty promises . I write this so that people will understand the appalling level of customer service if things go wrong. It is unacceptable to me that I am expected to wait for a refund for over 6 months for faulty goods. I will continue to update this review every fortnight and will happily post when I receive my refund.
john smith
Dec 13,2024Product as per description and delivered on the day requested. Purchase experience was good as hoped for
C W
Dec 13,2024Outstanding flooring, superb customer service & great communication from start to finish, will definitely recommend to family & friends.
W Millward
Dec 13,2024Good quality products and fast honest delivery times which I was kept upto date with. Would I order again ? Absolutely 💯
Haroon Miah
Dec 13,2024Very good for your building needs under 1 roof 💯🔥👌🏿🔥💯
graeme muirhead
Dec 13,2024Fast delivery with samples
WILLIAM ARMITAGE
Dec 13,2024Great match for flooring I fitted 10 years ago
Séamus O’Doherty
Dec 13,2024Great customer service from initial enquiry to delivery. Not yet installed so can’t comment further.
Mr Cheetham
Dec 13,2024Order process straightforward, delivered as expected with excellent information. Flooring installation completed without issue and result is good looking.
Consumer
Dec 12,2024Awesome friendly service by Robert Niyonzima. Can’t fault the service throughout the order and delivery
Thomas
Dec 12,2024DO NOT USE THIS COMPANY I have never publicly complained about a company on a platform like this but I decided I must based on my experience with Leader Floors. The flooring came and was fine enough but their return process is shocking and certainly not "no fuss" as they claim. I lost hundreds of pounds of flooring that I returned through their process. Their customer care is the worst I've experienced and even after sending an official complaint I've heard nothing from them. Steer well clear I'd say.
Sarah moase
Dec 12,2024This is the third negative review I've given you. Perhaps somebody can respond by calling me after 230pm. 07543 509945 Many thanks
103 Whitby Street South, TS24 7LH, Hartlepool, GB
https://www.leaderfloors.co.uk
Charanjit Singh Phander
Dec 16,2024From the time of ordering sample arrived with in days