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About Leader Floors Leader Floors is one of the UK's leading premier online flooring retail stores, operating in the North East of England and servicing the whole of the UK.
With over 2 decades of experience shipping floors around the nation, Leader Floors has experienced massive growth and established itself as the place to go when purchasing flooring and underlay products for your home or commercial property. Whatever the size of the job Leader can be relied upon to offer the very best pricing on the best possible quality flooring products, all available with our reliable in-home delivery service, which is handled on our own delivery fleet & takes away all of the hassle away from your big & bulky delivery items.
Our goal is to continue our growth and to continue to provide our valued customers with quality laminate, real wood & vinyl flooring products, while ensuring great value-for-money pricing across the full range of products that we sell.
Shop online today whatever your budget thanks to Klarna and 0% finance is available with online purchases, so everyone can turn their house into a home.
Shop our full range of floors online at www.leaderfloors.co.uk
Reviews 327
PEDRO MONIZ
Dec 21,2024Delivery was on time. And loved the my new floor
Damian
Dec 20,2024Superb delivery... what a friendly, helpful driver. Communication about delivery time was great, with a phone call 20 minutes away from arrival to check I was ready. Flooring is well-packaged and was handled with care by our delivery driver.
Sandeep
Dec 20,2024I had a fantastic experience with Leader Floors! The quality of their products is exceptional, and their customer service is top-notch. I was particularly impressed by their prompt delivery – everything arrived right on schedule and in perfect condition. I highly recommend them for anyone looking for reliable and professional service. Delivery driver was exceptionally helpful and kind. Thank you.
Gb Tailoring Ltd
Dec 20,2024Very prompt and efficient process, bought from you before 100% satisfied thank you
Dionne
Dec 20,2024I'm very happy with my purchase, they grey looks beautiful in my hallway and living room. Would recommend
RICHARD Firth
Dec 20,2024Everything was delivered on time
Nick
Dec 19,2024Great items and fast delivery
Marion Breheret
Dec 19,2024Liars. Worst customer service ever experienced. No accountability. Will keep your money with nothing to show for it. Edit on 21 Dec. Still no response from "Susan George" below whose fake concerns are clearly another lie. Joke. They still have my money.
Karen
Dec 19,2024This is an update on my experience with Leaderfloors. I want to try and prevent anyone else going through this experience . I am mindful that people have different vulnerabilities and financial situations. I contacted Susan as advised only to have my emails returned. I was then contacted by Raisa who promised that my refund would be expedited. The refund didn't arrive and she stopped responding. What do you know after explaining I had now commenced the legal process I received another email from yet a different person. Shaun states I should receive my refund by the end of the week but I have been informed it could be five days from Friday before I actually see it in my account. I have lost count how many times I have heard this . Their policy is 12 days for a refund. I have been trying to receive my refund for over six weeks. Shameful! I have just been Informed by customer service that the situation has been escalated and expedited really at 6 weeks ? . Next stop for me is Rip of Britain. Hang your head in shame Leader Floors.
Emily Bolger
Dec 18,2024great service great delivery helpful friendly by Robert Niyonzima. Thank you
Lisa
Dec 18,2024I have received above order and followed advice to laying etc allowed flooring to climatise before fitting etc. On floor fitter arriving and starting to lay withing 1/3 of way through room he has noticed flooring is faulty and not square and does not match other slats or click properly and gapping as he has tried to fit. On checking we have also noticed flooring is not correct to what was ordered also brand ordered was liberty flooring brand received is visiogrande totally different. I have taken a full day off work for this job, I have had to pay a flooring fitter half a day work to now have flooring that cannot be fitted 1 week prior to Christmas - to call your customer service dept to be told to fill out an online form and call back to see if it can be rectified prior to Christmas or not. This is not acceptable I have a family of 14 arriving for Christmas and have paid and ordered food etc for this to be told I cannot guarantee this will be rectified in time. I would like to know immediately what leader floors plans to resolve this issue? Totally unprofessional company would not recommend
jigneshkumar patel
Dec 18,2024Great product
Leigh
Dec 18,2024Fast delivery good service
Taryn Higginson-Keys
Dec 18,2024Four packs of flooring arrived damaged. Wrong door profiles were sent. One person I spoke to to try and rectify the situation was incredible unhelpful, the second person I spoke to said they’d arrange for a courier to deliver the replacement items to me and didn’t. They said they’d call me and they didn’t. They said they’d e mail me, and they didn’t. So now I have to open a yoga studio with three quarters of a floor laid. Definitely will not use again and will not recommend to anyone I know.
Chris Welsh
Dec 17,2024Product is great ease of ordering and comms however the delivery cost is way to high it nearly doubled the cost of my order 2 packs of laminate strapped to a pallet that where the cost came from
Singh
Dec 17,2024Only ordered 1 strip but wrapped perfectly and super quick delivery
Kabir Singh
Dec 16,2024Great service and great prices
Kabart
Dec 16,2024It's not really Great or an Experience to receive a delivery, two lads doing their jobs unloaded and helped carry packs of flooring to my front door, all in order, well packed, quality product as usual.
Steve Green
Dec 16,2024Great company, wall panels delivered intact and on time at a great price 👍
103 Whitby Street South, TS24 7LH, Hartlepool, GB
https://www.leaderfloors.co.uk
Frances Gordon
Dec 22,2024Ordered goods on the 5th of November. Asked thrm to change the delivery address, this got ignored. Raised this with customer service. This got ignored and shut down with an automatic email saying the issue was resolved. Recieved a note from the delivery company, not leader floors, saying order was cancelled. It then turned up at the old address, despite me asking several times to change the address. In addition, when I recieved the cancellation email, I then bought locally. When the package did arrive, at the wrong delivery address, it was completely split in 2. I raised another complaint and again, this was shit down automatically with no actual contact or response. When I did speak to John Waugh in customer service which is the help email address, he said they had a new system which was causing issues. Fair enough, please collect my items and refund my money. Items eventually collected almost 2 weeks ago. Refund promised this week which never happened and now the only email address you can reach out to to complain is the email address that John uses and has stopped responding to my emails asking where my refund is. Your customer service is disgusting and I won't be using this company again for any further projects. My next step is the small claims court to recieve my refund. I'll update with the outcome. *update 27th December The replies to our reviews are AI automated. They are not responded to by a real person. The email address they provide is the same email I've been messaging for weeks. They stopped replying once they'd picked up the returned goods, so now they have my product and my money; and to top it off, their phone lines aren't working now either! Very poor.