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Reviews 788
Hydra IT
Nov 03,2020At first, we had some difficulty in getting the full benefit from the solution. With Nathan Jeffery's training and tips we were able to reach target contacts and present proposals with high level of close probability. The Microsoft Dynamics 365 CRM connection is a plus that allow us to track all leads.
OB
Nov 02,2020Overall great layout...keep up the great job...thanks.
Laura
Nov 02,2020Loved working with lead forensics, the team took care of generating and helping to create leads and integrations as it was their own company, couldn't be happier. Highly recommended
James
Nov 02,2020A fantastic way to start the sales day. I know who just visited my website within the past 24 hours and look to see who I can add as a prospect.
Nick
Oct 21,2020Nathan is a great CSM he has helped us set up advertisement campaigns with Purl to track individuals looking at our website. Nathan is always polite and insightful
Claudio Carmona
Oct 20,2020This tool is really useful. Despite the fact that only companies with own IP address can be tracked, this tool helps to be in the right moment when your medium to big size leads or existing clients want to learn more about your product and services.
Sam
Oct 15,2020Although they were very "keen" to sell me their product Im so pleased that they did! My interaction with LF since getting my CSM has been outstanding. He has really understood our business and made implementing the software simple. We have already had some really positive conversations with some leads identified, so at a really diffcult time its been incredibly valuable.
Dave
Oct 13,2020Doesn't work as advertised. No actionable lead data and will hold you to the full contract term despite failure to produce results.
Jamie Rowland
Oct 07,2020Had this service for 2 years. The salesman, Alex, made many claims despite my website having little to no visitors (it’s there for credibility rather than sales). I stupidly believed him - such as I could pass on my code and monitor clients websites for them. No doubt those sales call recordings exist somewhere! Once I was signed up I quickly realised that this tool was not quite as I’d thought. It tracks your website and tells you who has visited (assuming the visitor has registered their domains properly and allows you to see who they are). Great?! Not so great when the people that have visited fit into two categories: 1. Large corporations where you have no chance of finding out who in that corporation ACTUALLY visited your site. ‘Hello, is that Shell, someone looked at my website, can you tell me who it was so I can speak to them...’ yeah...that’s a waste of time obviously. 2. Existing Clients you’ve already spoken to and work with. One of the ‘alerts’ I’d get telling me about a site visitor would be for existing clients. Again a waste of time, unless you feel spending large amounts money to see if your client has visited your site is worth it. This tool cost me over £4K and the total return on investment was £0 - yep a big fat ZERO... Learn from my mistake - if you are a small company, stick to traditional marketing and networking. This tool isn’t for you.
Nicky
Sep 29,20208 weeks in to working with Lead Forensics and my customer success manager Lewis has already gone above and beyond the call of duty, helping me to set up and track my campaigns and liaising with some of our other partners to get the job done well, taking the time to teach me things along the way. He's fantastic, a massively helpful resource.
Peter Wright
Sep 28,2020We signed up to Lead Forensics 2 years ago and our contract is due to finish at the end of December. We won't be renewing and here's why. Firstly, if you're a business that sells widgets to other businesses that buy widgets I can see how this might work. You see that business X has been looking at your website and you ring them up and ask to speak to someone in the widget buying department and off you go. The positive reviews on here are testimony to that. However, we work with schools, universities, festivals etc. We 'sell' workshops and shows. In the case of schools, the person who does the purchasing will be a teacher. The specific teacher could be one of many in the school. There's no way to identify who that might be from the LF data and even cross referencing it with lists of staff names and positions (if available) is unlikely to help. If you follow up on that 'lead', you might as well be cold calling anyway. We were told by our account manager that we would need to speak to someone on average six times before making a sale. Having been a teacher, whose primary function is to teach and not to take sales calls I appreciate how annoying it is to receive unsolicited calls during the small amount of free time that you might have during the day. The odds are that you aren't going to be speaking to the person that visited your site anyway. Constantly calling is going to be very definitely counter-productive. The real fundamental flaw for businesses like mine is that there is content on the site that a teacher or anyone just interested might take a look at during their lunch break or in the evening. If we follow these ‘leads’ up it’s a completely pointless exercise which just wastes everybody’s time. But there’s no way to tell who these people are. Also, working with schools, we tend to get ‘leads’ that tell us that someone at a county council or university or some such visited our site. These institutions may have several thousand employees and it could be any one of them. Ultimately the numbers speak for themselves. In two years we have had no sales as a result of Lead Forensics. Yes, that’s zero. We actually got more sales by paying someone to do 10 hours a month calling schools and asking for an email address that we could send some information to. It cost a lot less and, on average, generated one extra event a month. To qualify that, I must say that we just gave up with Lead Forensics after about 14 months. It was interesting to see who visited but there was very little point in spending time trying to follow up. After several months and the dawning realisation that this wasn’t going to work for us, despite the promises we were made at the start, we asked if we could get out of the contract. We were told a resounding ‘no’. Fair enough. Disappointing, but it’s a contract which we signed so we’ve bitten the bullet and carried on paying. As a small business it’s basically the worst financial decision that we’ve made in nearly 20 years of trading and it annoys me to think of what else we could have done with that not insubstantial sum of money. As for service; I think we had four different account managers during our first year. One of them lasted maybe a week. We haven’t heard from anyone at Lead Forensics for probably a year now. About two weeks ago I emailed a letter on headed paper (as stipulated in the contract) notifying that we wouldn’t be renewing and asking for confirmation that the contract would terminate as planned and not roll over. We were emailed to say that a customer ‘success’ manager (couldn’t resist the quotes there) would be in touch within 48 hours to complete the process. We didn’t hear anything so last Thursday I emailed again. Still nothing. The moral of this story is that you need to think very carefully about signing up to this. Think about who visits your website and why and if it’s going to be possible to differentiate them. We made a mistake and it’s cost us a lot.
David Whatman
Sep 25,2020Jordan was fantastic, explaination of the system wa first class.
Alan
Sep 25,2020During the last few weeks training everything seems to have "popped" into place from being new, and puzzling, to being something I am now going to be quite excited to work with.
Libby Chloe
Sep 15,2020A very comprehensive solution to identifying and targeting leads. Nathan has been a constant source of support during the on-boarding process and has always been on hand to answer any questions or queries I had
Mark Thomas
Sep 11,2020Today was my first time using Lead Forensics, and what I have learnt with the expert help from Holly Cull is truly amazing. As a business we will be able to make so much more use of the information available and I now look forward to growing our business from the support this software/application/system offers...Well done and thank you all!
Peter F - Huntingdon
Sep 08,2020It's time to go legal with these lot now. Unending spam mails from a series of fake named individuals, up to 6 times a week and now the calls have started again. Mails to them, conversations with the over zealous humans and their clearly un-functioning unsubscribe feature have no effect. Evidently in cohoots with ICO as past complaints to them have gone unanswered too. If you want your own business to inherit the same poor reputation that this crowd have earned themselves, then do sign up. If targeted marketing is your ambition, then find someone else - they're badly out of control and several times each week, prove that again and again. Credit to the brain dead individuals that sit there inventing names of the 'Sent From' for this irrelevant, unwanted and disturbing garbage. Something seriously needs to be done about their appalling operation.
Lloyd K
Aug 27,2020All they do is spam. I wouldn't trust this company if this is how they act.
Linus
Aug 27,2020Extremely persistent spammers. I keep blocking them, and they keep sending from another domain. Update in may 2021 - I've managed to block out a large number of their domains, but they've just changed the pattern, and an email recently got through again. They're still very active, as I can see from my mail server logs. They now seem to be using email-lf.com As is usually recommended, I never communicate directly with spammers, as that just confirms to them that the email address is in active use. The talk about getting in touch with them so that they can unsubscribe you is in my opinion rubbish, since a responsible mailer wouldn't subscribe anyone who hasn't asked for it in the first place. The fact that they keep changing their domains shows very clearly that they're aware of their emails being blocked, and they do what they can to circumvent it. Instead of placing the responsibility on the receiver to unsubscribe (my mail server is hit by about 600 spam emails per day), they should engage in more responsible email practices, including automatically unsubscribing addresses that bounce. If Lead Forensics would engage in more responsible email practices, and sticking to one domain rather than constantly switching, and scrubbing their email database from addresses that bounce, then this would just not be an issue.
OLIVER
Aug 27,2020USED TO WORK HERE, PAUL THOMAS IS THE DRIVING FORCE OF IDIOCY IN THIS PLACE.....STAFF JUST DOING WHAT THEY MUST FOR A PAY CHEQUE, STAY AWAY!!!
3000 Lakeside, North Harbour, PO6 3EN, Portsmouth, GB
http://www.leadforensics.com
Mike L
Nov 05,2020We received first class training on the excellent features included in our package. Our trainer Charlotte, gave us bespoke training after hours at our convenience and was extreemly knowledgeable and patient with us.