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Reviews 788
Carla A. Bünger
Jul 15,2020Our onboarding manager, Michaela Janssen was proactive and uncomplicated to help set things up. She thought about what is relevant for us as a business and made the whole onboarding process really easy.
Andy Bristow
Jul 13,2020We bought LF to compliment our marketing activity. On the face of it LF is a simple product however when used in conjunciton with a well thought through sales and marketing strategy it can be a valuable lead generation tool. We can now validate that our marketing is attracting the clients we want to our site, know when they visited, understand what got them there and what they looked at. Jordan King was excellent in supporting us to ensure our sales process was geared up to react in a way that can make the most of the product
Jon
Jul 08,2020Rushed into a long term deal due to quite pusshy agressive sales technique. Quickly relaised the promise of direct visitors was simply not the case and a generic company visit meant we had to put alot of guesswork into finding a relevant contact that has nothing to do with the actual person visiting. Tried to negotiate a termination but i've "signed up" and that's that. A very expensive lesson that I'm still paying for costing me thousands to run down with zero benefit to me. I would urge extreme caution with the forceful and convincing sales patter. Could kick myself but if you want to know a generic visitors domain this may be for you.
Niamh Malone
Jul 07,2020It was a privilege working with Lauren Goodenough. She is methodical, organized, proactive, and could always be counted on to deliver exceptional support and guidance to our team. Thanks so much for your time on the phone Lauren. It has been a pleasure working with you and I hope to be able to do so again in the future.
Martin Rosell
Jul 06,2020Rachael Burns has been fantastic in supporting me, she immediately saw the requirement and took the time and effort to solve my issue and emailed me the results within an hour of making contact via the web support link. I'm genuinely delighted.
Peter / Zurich, Switzerland
Jul 06,2020Great coaching by Michaela Janssen!
Kate Thornton
Jun 25,2020Great Account Manager! My current account manager Lauren Goodenough is absolutely amazing and I will miss her when she goes off for maternity leave. We've had a few account managers over the years but she is by far the best, I love her action lists and proactive approach she takes with our account. Our next account manager has big boots to fill :-) Kate Thornton
Lisa The Web Centre
Jun 25,2020It was a please dealing with Connor Jackson in Lead Forensics recently in the set up of our contract with them. Very clever system and the demonstration and tracking on our website allowed us to see full value of the product.
Filip
Jun 25,2020We are in touch with Michaela Janssen and she's provided a top-notch experience so far, she is very proactive and always brings new ideas that we can try
Richard H
Jun 25,2020Another fantastic success story for Lead Forensics: Due to it being operational on our site, we managed to notify our sales team when a key prospect was scouting our services. Within a few minutes, we managed to reach out and pitch a new product we had been working on. 2 months later we have just closed that customer and it's one of the largest contracts we have ever won. LF, once again, has proven invaluable. The training Sam provided at the start of the journey put us in great shape to reach out to these guys and smash it. I’ll be recommending LF again to a few different businesses with this as an example of how powerful this software is when used properly. Nice work LF team and huge kudos once more to Sam, the queen of account management and human service. Sam has also just helped me plug LF into Pipedrive to speed up our sales processes once again.
Jack Cammish
Jun 19,2020The Lead Forensics platform has proven itself as a really useful tool within our analytics arsenal. It adds a much needed layer of granularity, while providing the foundations for more meaningful outreach to prospects. Our Account Manager, Francesca, is constantly on hand and has provided a wealth of knowledge and experience to help our team reach our targets!
Rian Bailey-Weir
Jun 18,2020Exceptional Service After a Rocky Start We had joined LF due to a refresh of personnel in the Marketing team and having previously worked with the company many years ago. Whilst we had a very bumpy start at the beginning, this was quickly rectified and we were assigned a passionate and attentive account manager. Sophie W took on all of the information that we provided, learned about our inner workings and tailored her approach to us to ensure that we had the best outcome when using the software. We've not only seen an uplift in leads, but we have also improved internal employee engagement with the Marketing department. This has been solely down to Sophie's enthusiastic nature and persistence to solve any problem that we threw at her. She is not only an asset to the team, she is an asset to the company as a whole.
MrGBaltar
Jun 18,2020Was intrigued by the free trial period. It became clear once we delved into the resulting data that only large companies (over 100 employees) were represented and that only generic, role-based company contacts were available for additional purchase. This could be useful for some people, but not for those who have anti cold-call policies. Thomas Hofmann, our sales representative, was very helpful and very attentive until we decided that we wouldn't be purchasing the product. He became insulting, rude, and quite pushy and that's reason for zero stars. I would not recommend working with this company in any fashion.
Chris
Jun 17,2020We are very happy with Michaela Janssen and her great Customer Success Manager support. Thank you very much! Christoph Raatz from SOFTTAILOR GmbH
Thomas Zadro
Jun 17,2020While the tool is really great, the provided service by our partner is certainly outstanding. Michaela is delivering on the spot and with a massive proactive approach. My team and I feel in the very best hands and appreciate her constant support.
Yoana Yordanova
Jun 16,2020It is a truly valuable tool that helped our Sales and Marketing initiatives improve even throughout these hard times. We have been working closely with Mia Woods, who helped us establish best practices and made sure we utilize the tool to the fullest. I do recommend and it is worth the investment.
Matthew Hall
Jun 16,2020We have been using Lead Forensics for a number of years now and it's proven to be a fantastic tool for any organisation seeking insight with their website audience. Brett Sale (our customer success manager) always provides a great service and has offered his time on a number of occasions to ensure the CCS McLays team are using the Lead Forensics portal in an optimal way. Would definitely recommend to any company looking for additional tools to sustain competitive advantage.
Rhea Bettoni
Jun 16,2020Lead Forensics helps you monitor and understand the traffic coming to your website and exactly how you can make the most of it. My customer success manager (S.Drains) has taken the time to ensure we understand every step of the process of qualifying a lead as well as understanding the ins and outs of the platform itself and the benefits of using it.
Marco Schulten
Jun 15,2020When asking for some support on Lead Forensics, I was introduced to our Customer Success Manager Lewis Richardson. He did not only provide the basic training I requested, but also got me intrigued. As a consequence, I have been able to lift our lead generation process to a higher level. Now we have a far better understanding who is really interested in our offering, get in touch with these prospects even earlier and - not to forget - do not miss out on those who have not actively downloaded information or similar. Without a doubt, Lewis did and does a fabulous job in helping us - he takes the term "success" seriously.
3000 Lakeside, North Harbour, PO6 3EN, Portsmouth, GB
http://www.leadforensics.com
mike connon
Jul 20,2020We find Lead Forensics an essential service for many of our clients, Its a great tool that gives excellent insight in to web traffic and dovetails in to a solid sales strategy. Jordan Taylor our personal account manager is polite and helpful always giving clear and expert advice on the strategies to adopt for potential leads as well as having total knowledge of the Lead Forensics system. We recommend Lead Forensics to all our B2B clients.