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Reviews 265
Boris
Dec 03,2023This is truly the most professional transport service between France and the British border at the cheapest price. Mrs. Brenda who organizes and implements this service is very dedicated from the beginning to the end of the process. She knows the whole procedure and before the trip she will explain to you what is needed from the documentation so that there are no surprises at the border itself. Therefore, good preparation before the trip is important, but the whole process at the state border is very easy because Brenda knows what to do and when to do it. Huge recommendation for this company and this was my second trip with them. Rating 10+
Mrs Monica L
Nov 24,2023I found the pre-travel support provided to be very useful. The journey went smoothly and my cat was not stressed despite sharing the bus with four dogs. I can highly recommend the company to others
Christopher JACK
Nov 20,2023Efficiency
Alexandr “Szarvaslelek” Vdovin
Nov 03,2023Everything was well organised and on time. I couldn't be more happy. Thanks a lot!
Dimitri Spiliotis
Nov 01,2023Excellent service! Thoughtful, professional, pet loving company.
Sig Antonino Emanuele
Oct 29,2023great service
Mary Humphrey
Oct 29,2023Professional proficiency and personal integrity. These qualities shown through on our recent experience of working with Le Pet Express. From our initial communication stateside to confirmation during a train strike to championing our paperwork concerns, Brenda proved herself a confident, competent, complete person of her word. Le Pet Express helped make the international move with a beloved 80 pound pet less overwhelming and more personable by their care and concern not only for Sarge but for us as well. We feel grateful for this service, our experience, and knowing that Le Pet Express goes above and beyond to provide further care for animals in need through their charitable donations of food. We highly recommend Le Pet Express.
Mehrnoosh Ahmadi
Oct 29,2023My kitty and I took a long journey from Turin to London through Nice, Paris and Calais. And I would admit the most relaxing part of it was with lepetexpress! Brenda was very experienced, precise, responsive, and super kind all the way, from the reservation to the doc preparation, pick-up, doc presentation at the border, etc. She was quite a sociable person, which not only made me feel at ease in communicating with her and other passengers, but also made the time fly as we were waiting to go through the eurotunnel. Not to mention that this is the most convenient solution for solo travellers, I would highly recommend lepetexpress, especially to all the first-time pet-travellers. Best wishes Brenda! Love from Lenni and Mehrnoosh
Eugénie
Oct 28,2023Great experience from booking to service and travelling. Seamless, professional, comfortable and helpful. Highly recommend, I'll be back :) Thank you Brenda !
HX
Oct 23,2023We travelled with Le Pet Express from France to the UK as there are no better affordable and accessible services available (what a surprise!). The trip was very smooth, and the dogs & cats in the van were well-behaved. Brenda is evidently passionate about her work and treats the passengers and their furry friends with respect and care. Highly recommend!
Katherine W
Oct 23,2023Incredible service and a really, really fair price. Brand picked us up (the owner) and made it the simplest, easiest process. I traveled solo with my dog and was so relaxed. She checked Molly's paperwork beforehand to alleviate any worries about border issues and made sure we were prepped for each step of crossing the border. Each step of the way, she explained exactly what to expect and was so very attentive and kind! My pup did great and I was able to relax in very comfy chairs. We are so thankful for the service! The pet spaces are clean and spacious and the humans seats are very comfortable. Thank you Brenda and team for a fantastic experience!
Azza Ben Amara
Oct 20,2023Amazing work and very helpful also understanding and polite will continue to use this services for a long time can't wait for when my mom and my cat are picked up
P Dickinson - Surrey
Oct 17,2023I had to cancel my booking for various reasons and the staff at Le Pet Express were extremely understanding and helpful. The fee was refunded without question and the money appeared back in my account within a couple of days. I wouldn't hesitate to use them in future if the need arises.
Marina Dmitrusenko
Oct 06,2023I’d like to thank Brenda and her great service with LePetExpress! She provides easy and well organised service without any stress! Highly recommended! Definitely will use this again! Thank you Brenda for making my dream come true 🫶 now I live with my little doggy together!
Christian
Oct 04,2023Couldn't be happier with the service from Brenda & LePetExpress. Brenda is a lovey lady and she took all the stress out of crossing into France with our two cats. We would certainly use again and we highly recommend the company. You can even send your pet's paperwork in advance and Brenda will take a look and make sure it's all in order.
Stephen Bott
Oct 01,2023Very quickly responded to my questions.
C. Kelly
Sep 28,2023Le Pet Express is FANTASTIC!! I am so grateful I found Le Pet Express and had an outstanding experience bringing my dog from the USA to the UK via France. My small dog travels with me often and likes going under the seat in a bag. When I found out I was relocating to the UK I spend hours researching how to bring a dog to the UK without flying cargo. I discovered Le Pet Express after reading about it on someone’s blog. The website is very user friendly and specific. I corresponded with Le Pet Express prior to booking and received prompt, friendly, and detailed responses. It was easy to book and I received email reminders prior to my booking. On the day of the journey I arrived at the train station 1.5 hours early (due to my train arrival from Paris) and met other people also using Le Pet Express which made the time pass quickly. Before boarding the bus our paperwork was thoroughly checked so to avoid any problems at the border and our lovely driver clearly explained what to expect regarding the journey, border crossing, etc. My dog was with me the entire time and could see me from his large built-in cage on the bus; even relaxed during the journey. I will always use Le Pet Express to enter the UK again!
Ana Reis
Sep 26,2023It was so much easier than I thought it would be. The service is amazing, well prepared and helpful. Will definitely use Le pet Express again in the future.
Monica
Sep 25,2023Brenda was amazing!! She has lot of experience with pets, and the van is super comfortable both for the pets and the humans.
Smarden Bell Road, TN26 0SY, Ashford, GB
http://www.lepetexpress.com
Kim Binsted
Dec 04,2023If you don't have a car, you don't have a lot of options for bringing your dog from France to the UK. Eurostar doesn't allow pets, the ferries only allow them in a car, and on flights they have to go in cargo at great expense and hassle. With Le Pet Express you just show up at Calais Frethun, put your pet into one of the van's kennels, settle into your own seat, and you're off! A couple of hours later (mostly getting the dog's paperwork etc checked) you're in the UK at Ashford International. It's convenient, affordable, and your pet never leaves your sight.