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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
L D
Mar 02,2023Poor customer service and equipment not fit for purpose. Very expensive compared to other options available. Lifeline did not work outside even though it was within the range it was supposed to work. Extremely rude and unhelpful when our carer called for help, though they say they have no record of this call I have no reason to believe she would lie. Fall alarm from council a fraction of the price and better service.
Joseph Mattock
Feb 28,2023When I activate the alarm the staff have always been comforting and professional in dealing with my situation
David Schofield
Feb 27,2023Disrespectful, rude, arrogant, insensitive money grabbers is how I would describe LifeConnect24. My mother passed away at home and was recently buried yet since her death LifeConnect24 have constantly harassed me by demanding £50 for a pendent that has nothing to do with me. I have told them several times already that it's likely that my mother was wearing the pendent when the undertaker took her body to the morgue. My mother was given a direct burial so I was unable to see her body or have any items returned. LifeConnect24 have harassed me from the day of my mothers death after I explained that she had passed away. I don't know why they assume that I should have any responsibility but I've been nothing but helpful in returning everything to them apart form the pendent. I'm happy to see them in court if they continue to harass me. I do not recommend them at all.
Pink lady
Feb 27,2023I cannot really give much feedback. My mother has this she’s very independent being 99 still living on her own. Cooking and doing for herself. She does have the device by her bedside but not able to get upstairs more than once a day therefore she’s without when down stairs. Fortunately she has very good neighbours
Jason
Feb 27,2023What can I say! Fast and pleasant response, each time you call, and they even phone you to remind you to charge the unit up! Very happy with the service fantastic staff!!
John de Renzy-Martin
Feb 21,2023Good monitoring as far as I can tell, however I haven't had any experience by which to gauge that.
PETER BEVAN
Feb 20,2023Always on the other end of the phone when needed
S P Sheffield
Feb 14,2023Helpful friendly staff, always reassuring when they speak with my Mother.
RV
Feb 13,2023Quick service, polite and friendly staff. Emails are responded promptly too.
Janet Ebanks
Feb 13,2023I had very prompt mobile & monitor device replies as to what to do if the monitor device alarm goes off a when there's a power cut; which happened once since having the monitor over 1 year, nearly 2 years.
Wendy
Feb 13,2023I have not had to use it yet but I feel very comfortable knowing that if I fall there is someone I can get hold of to help me Also my family are a lot happier knowing that if they can’t always get to me, I have help on hand. I have recommended it to other friends and family
AnnB
Feb 13,2023Never had to use it in a 'real' emergency, but all our contacts with them have been well managed and friendly.
Nick
Feb 13,2023Crucially the equipment didn’t work when my mum had a fall in the garden less than 5 metres from her door. When I mentioned that incident there is was no compassion or offer to service their equipment which is clearly faulty. Falls detector goes off several times per week, all hours of day and night, seemingly at random times, even when wearer is sitting asleep in a chair and not moving. The people that call are very polite and apologetic, the customer billing people are however rude and abrasive at best. Avoid this company at all costs as their equipment is clearly not fit for purpose.
Nikki Twine
Feb 11,2023Absolutely shocking Customer Service. My Mum passed away and we notified Lifeline before the DD was due to come out that my Mum had passsed and we wouldn’t be renewing. Returns label emailed and I picked up the equipment from my Mums. At the time we got it Mum couldn’t afford it so I paid but the agreement was in Mums name and it was for Mum…..they took another years DD £169 from my account despite being advised Mum had passed away. Customer Service have held me personally to ransome that until the equipment comes back I can’t have my money back, no regard for the financial difficulty this has out my family in as an unpaid carer who has just lost their Mum…..and the equipment wasn’t even for me. So here I am relying on Royal Mail and processing to get my Mums equipment back, then once processed I have to wait 5-7 days to be issued with a refund. What would Lifeline have done if Mum had paid for it? Her bank account has been frozen, they wouldn’t have got any money from it, would they have tried to get money from a deceased person.,,,,who knows….but instead take my money and hold me to ransome for it when legally I had no agreement with the company. Absolutely shocking in times of grief, in the middle of a cost of living crisis, when someone doesn’t work, has 2 disabled children and dedicated the last 3 years to caring for their terminal Mum they come along and take £169 and hold me to ransome. Shame on you Lifeconnect24 your principles, empathy, compassion and general ability to care stinks.
David Lea
Feb 07,2023Just gives myself & family peace of mind as I live alone, it’s good to feel you have someone who can help just at the push of a button.
Kevin Hatfield
Feb 02,2023A good service that gave me piece of mind when I couldn't be with my elderly mother, but be warned if you have to cancel the contract, e.g. death or moving into a care home, you will not get a refund on any unused period of your annual renewal, so went from hero to zero in a short period of time. First Update Since the negative review posted, i have been offered 50% of the balance as a goodwill gesture and requested to provide further information to substantiate my review, otherwise the review will be removed. Apparently the non refund is covered by section 12.2.2 of their T&C's. Considering I presume a high proportion of their customers either move into care homes or pass away, and at no time of paying a year in advance are you warned about the lack of refund for unused contract time, this is an inconsiderate policy. Second Update I have now been offered a full refund which I have accepted on my Mothers behalf.
Tim
Feb 02,2023Contact is always relatively prompt, very polite and exceedingly helpful.
Mrs Angela Maguire
Jan 21,2023Always very pleasant people I speak to when testing my appliance
susan oconnell
Jan 20,2023Very satisfied with the service given to my parents. I feel secure in that if they fall I will be notified and if required an ambulance called for whilst I attend to their home.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Tommy Moore
Mar 03,2023Do not take on the services of this company. They continue to charge me for a device that I have sent back as soon as my mother died. I am now being charged, for an item that was for my dying mother, a year after she has passed because they claim they never received it. I told them this, and they have not stopped calling, sending letters, and now taking money from my account. Utter disgrace - take your business elsewhere. Edit/ update: their private messages did nothing but repeat their assertions - it’s just them taking the discussion away from eyes that can see their shoddy service levels especially given the vulnerability of their target demographic