To leave a review you need to be logged in
LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
Teddie Lovegrove
Jul 05,2023First class service - which I was grateful to have when I had an accident at home in 2021. At that time this company did everything I expected of them with great efficiency
Paul Spencer
Jun 18,2023prompt phone calls to carers helped a speedy response.
Tracey
Jun 14,2023This company has great aftercare and after having issues initially with the pendant it was quickly replaced at no extra cost. If the pendant needs charging then there is an audio cue. It is very resilient and doesn't send an alert unless really bashed about. My mother has felt safer since wearing it and with the GPS option our family feel more in control when she travels the UK.
Julie
Jun 13,2023This service has given me peace of mind as a part time carer for my Mother. Any time she has needed to use her alarm, the service has been prompt, efficient and calm. The people I have spoken to on the phone have been invariably kind and understanding- they clearly have been well trained. Would highly recommend Life connect.
Mrs Sylvia Owen
Jun 13,2023The company are always ready to help and advice me . The equipment has never failed if I need to talk to an operator and check my battery on my lifeline. It is helpful to my family and friends should I need help day and night. It makes me feel safe as I live alone.
Mrs Lesley Cobb
Jun 12,2023Luckily I haven't needed help via my Lifeline but the staff are all so nice, kind and understanding when I speak to them on my regular checks. My Lifeline gives me such peace of mind...knowing whatever happens I am in contact with people who will get me the help I need.
Margot Hurst
Jun 12,2023Prompt response. Kindly responder.. Patient when I explained it was a false alarm
Esme Player
Jun 05,2023The gentleman who got through to us was really friendly. I had set my alarm off by mistake and he contacted be straight away.
MissMAMCCULLOUGH
Jun 01,2023At least this time I managed to get through to you much faster when I pressed my button to test it, that was a lot more reassuring than before, when I seem to hang on for an age. I'm still hesitant when going out for a short walk as I've no one with me most times. The button is with me from whenI get up and beside my bed at night. thank you connect 24
Jackie
Jun 01,2023They always contact us if they loose connection and on the odd times dad has needed assistance they have been very quick to re-act.
Anne Miller
Jun 01,2023I had fallen and banged the back of my head. I needed advice as to whether I should go to A&E. The responder said they were not qualified to make that decision and referred me to 111. I phoned 111 and they directed me to A&E
Miss Sara John
May 31,2023The people on the phone are so courteous and caring, and I am reassured of the service given to me! Thank you!
jeff williams
May 31,2023We find them friendly and knowledgeable
Ivan Pratt
May 31,2023My GPS unit malfunctioned. I was not aware of it but your control centre advised me. New unit dispatched same day. Excellent service.
Mrs Lynne Smith
May 23,2023My mother has been with Lifeconnect24 for many years. They are brilliant with her, even if she presses the button by mistake. If they cannot teach me by home phone they always try the mobile numbers we provided. Great company to work with
Brian
May 23,2023My mother has had one of Lifeconnect24's fall alarms for a couple of years. A few weeks ago I asked her if she'd tested it recently, which she hadn't, so she pressed the button on the pendant only to find out it wasn't working. It seems it probably hadn't been working for some time. A week or so ago she was contacted by a Lifeconnect24 salesperson who tried to up-sell one of their new digital base stations, saying that the analogue ones would stop working soon (this despite the analogue ones still being available for new customers on their web site). My mother told them they'd need to talk to me, but a couple of days later a parcel arrived with one of the new base stations, and she then received a renewal quote for £140 more than the advertised price on the web site. I phoned to cancel today and was told the equipment would need to be sent back 10 days before the end of the contract, so to add insult to injury she's paying for 10 days' service she's not receiving.
Mr Horton
May 22,2023A brilliant service. Always there when you need them, even checking up if everythings okay if you have a power cut.
Chris Downing
May 22,2023My mother is on a quarterly payment option. She's going into care next week and her DD id due any day. I asked if she would be given a pro rata refund, but T&C's say no! That doesn't seem fair and reasonable! I asked if she dies do you give a refund, apparently not, but you can pass their equipment onto somebody else for the remainder of the quarter! Maybe you should reconsider, as if you are not providing a service, a pro rata refund should be offered to these vulnerable people, especially as you charge twice what Suresafe charge!
ANDREA FIELD
May 19,2023The call is answered promptly and the staff are very friendly and caring
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Jackie Burton
Jul 10,2023The reaction to the alarm going off, is so fast and efficient.