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LifeConnect24 is a national telecare provider supporting our customers to maintain their independence by enabling them to stay safe at home and on the go. A personal alarm from LifeConnect24 provides 24-hour support at the press of a button, giving our customers and their families reassurance that help is at hand should they need it.
Reviews 826
David Harland
Sep 02,2020This year I passed 80 years of age and live alone. I had also started to commonly lose my balance and fall down , so I bought a fall detector and emergency alarm. The first 'fall detector' did not seem to work so the team promptly just sent me another one. At all times the support team have been understanding, tolerant and helpful.
Jacqueline Cosgrave
Sep 01,2020Brilliant service at that time when worlds feel they are falling apart Could not have asked for more Life has returned to a new normal Thank you
Jill Cook
Aug 26,2020Order a lifeline product online for my husband who recently had a stroke and suffers from dimentia. Straightforward website, delivered when quoted and simple installation instructions. The testing of machine was step by step with polite, helpful operators. Interestingly our electricity was temporarily off today and the lifeline machine warned of this. Very pleased with this service and it’ll be a great reassurance for me when I return to work that my husband has this safety.
DHA
Aug 24,2020Lifeline24 Well Done. Earlier this year I had a few health problems and although over 80 didn't feel ready for any lifeline support, but was persuaded by my son 'just in case'. I'm glad I did. Signing up for Lifeline24 was very simple and extremely efficient. I can fully recommend it to the the elderly and anyone with serious health problems. DHA
ELAINE Marks-smith
Aug 21,2020I am very pleased with ease of setting up these pendant alarms for my elderly parents. The peace of mind knowing they are protected is priceless. Polite staff and very professional
Adrian Sherrell
Aug 21,2020From start to finish the people at lifeline 24 were so helpful and knowledgeable about the product and service they provide., Connor in particular. Then after ordering the alarm unit and receiving it the next day when we went through the set up process everyone we spoke to was so kind and reassuring. Since having the alarm my father had a few false calls and was told to change the wrist mounted alarm to his left wrist which has stopped the false calls. Overall a very satisfying experience and has given my father much more confidence being at home alone. Thankyou lifeline 24.
Mrs Jacqueline Roberts
Aug 21,2020I ordered a Lifeline 24 monitor for my 86 years old father following a period of illness. It gives me peace of mind knowing that he can get assistance to contact family members any time, night or day if needed. The fall detector feature is also very valuable as he is unsteady on his feet at times. The operators are very friendly but professional when he has accidentally activated the call button. I can recommend Lifeline 24 for elderly people that live alone and value their independence but may need assistance in contacting help if unwell or have had a fall.
R Bruton
Aug 20,2020I think Lifeline is exactly what its title suggests. During its setting up the staff were very helpful and explained everything. Initially I managed to trigger it off accidentally a couple of times. The calls to check on me were instant and,again, helpful.
Margaret Parker
Aug 20,2020Fast efficient service. All our questions answered clearly over the phone. Ordered at 17.30, arrived 08.30 the next day, installed and working by lunchtime! I hope we never need to test it in 'real' life.
Theresa Gleave
Aug 16,2020I bought this lifeline for my mother following her hip dislocation which had really knocked her confidence. Since lifeline has been installed she is back to her independent self. Excellent service.
CustomerV May Sinclair
Aug 16,2020I see despite having received the alarm system back again as I realised my local support was better the £154 has not been returned to my account. Please attend to this as soon as possible. Thank you Regards V May Sinclair
CollectPlus Customer
Aug 15,2020Excellent customer service, and we have peace of mind knowing that our elderly relative has help, and support, if we are not around and something happens.
Robert Breakwell
Aug 14,2020I thought that installing a Lifeline24 system might be complicated but it wasn't. From the first phone call everything ran smoothly. The system arrived in less than 12 hours - in fact before my mum was home from hospital! Finding the right place to position it took some thought and you need to hope that your BT master socket is near enough to connect to as the alarm may not work properly if you don't use the master socket and accidentally leave a phone off the hook. We had no choice but to take the risk although my mum is very unlikely to not put the phone back properly. Setting up the alarm was easy and my mum duly pressed her alarm button and was connected to a very cheerful and professional call handler who spoke to her by name and talked her through the setup procedure. She was able to do this without help and we were up and running in less than 20 minutes. I'm now back home and my mum is living independently once again. But now she has an extra layer of support thanks to Lifeline24. She's very pleased (although doesn't believe that she'll ever need the alarm - and we hope that's the case!) and my sister and I can now breathe a little easier knowing that mum can get help at the push of a button. One thought. My mum isn't keen on the button as it doesn't complement her dress style! Also the elasticated wrist band stays wet after a shower and irritated her skin when she first used it. So how about offering a more elegant expanding strap (stainless steel, silver, gold?) for ladies who worry about their appearance?
Sheron Colman
Aug 14,2020Questionnaire to start,Unit out of the box,Really straight forward to set up and test. Peace of mind
Diana
Aug 09,2020Very easy to set up and operate
Jerry Davis
Aug 07,2020Excellent service, the equipment arrived the very next day, easy to install. The operators are very polite and patient
victoria higham
Aug 07,2020After researching different alarms for my elderly Mum, we decided on Lifeline. They offered value for money, simplicity, great tech support but most of all reassurance that a friendly, caring person can assist my Mum if need be.
Paula B
Aug 06,2020After realising that it would be advisable that I get a personal alarm, I chose Lifeline24 based on thorough investigation, and personal recommendation and it has proved to be a really wise decision. From the very start, the selection and ordering process was simple and straightforward as was the efficient ordering and delivery service. The system is easy to set up and install and the customer support staff are knowledgeable, professional and also importantly polite and reassuring. They talk you through every step. Thank you Lifeline24 for my peace of mind.
Sue & Ian Shelley
Aug 05,2020Excellent customer service and quick delivery. Would definitely recommend this company.
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, GB
http://lifeconnect24.co.uk
Julia Prior
Sep 07,2020Decided to get this alarm after a fall. Very easy to set up as my daughter did it! Delivery next day for free, well packaged and instructions clear. If you can install broadband box, you can do this. Test process took longer. Fall detection pendant excellent idea. Haven't used it for real yet thankfully. Have recommended to two people already.