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If you are looking for customized services in London from your laundry service, then the best option at your disposal is Love2Laundry. Founded in 2014, we follow a dream and and we aim to serve our customers in a way that far exceeds expectation. Being one of the leading laundry service providers, we know our customers’ mindset. It is not easy to come home from a hectic day at the office and rush to the nearest laundry service with your clothes. So, we have an array of services to make things easy for you. You need not tolerate late deliveries, low standard of work merged with high prices.
Reviews 853
Cat
Apr 23,2024Was planning to use until I saw the sexist pricing. Love2Laundry charge extra for women's shirts (£3) than men's shirts (£2.80). The FAQ claims that this is because "Women’s blouses for example are often more delicate than men’s shirts"... but they charge £6 for blouses, so that's not an explanation for the shirt pricing.
Henrietta Bennett
Apr 23,2024Pick-up times changed dramatically, made us late for an event. Drop off same happened. Boots sent in for sole gluing, came back and they'd done nothing.
Unhappy customer
Apr 23,2024Customers for 5 years and regretfully this company expanded too fast with 6 months of terrible mistakes: - Permanently Lost laundry not replaced - Stained items - Missed drop offs & pick ups - Delivering other people's laundry, or just 1 bag missing others - Terrible customer service trying to blame us This is a genuine review. Drivers report their new 3rd party cleaners have 30kg machines and they are mixing other peoples laundry, hence lost items. And drivers only look at names and not item numbers, loosing track of multiple bags. Real shame - I persevered but mistakes kept coming that were continually ignored. The company have admitted many of their mistakes and offered credits by phone call, but strangely never applied them. Further to the reply, we kindly requested many times in writing for a call with management to resolve this - all ignored. In addition to over 10 written requests since 2023 for a formal complaint to be raised & details of a third party ombudsman to adjudicate the matter - all ignored. The only option we were given was by one staff member shouting to take legal action. We received a recent reply stating their industry is not monitored by any ombudsman, which we doubt to be true. The company’s only solution was for us to make formal lists, we obliged, spent time formatting & printing official laundry lists, submitted with the laundry, which the company failed to acknowledge and sign as agreed, in fact it wasn’t returned at all. That was the last straw. We have acted in good faith and exhausted all options ahead of submitting this review.
KMistry
Apr 22,2024Not very helpful. Tried to call to see if they pick up from my location. They hung up on me as soon as I mentioned the location. No call back either. Rude and inefficient.
Suresh Venkatesan
Apr 22,2024Friendly, reliable service, and good quality laundry.
Matteo
Apr 22,2024Amazing Service, my winter jacket was in terrible condition and i didn't thought anyone could help me with, i have to say the jacket came back cleaner than when i bought it. Recomended to everyone
Tina
Apr 22,2024Extremely efficient pick up and delivery with everything beautifully cleaned
customer
Apr 21,2024Fast and good service!
Esther Hui
Apr 20,2024Delayed delivery with dirt and hair. AVOID this service at all costs. This laundry service is probably one of the worst I have had so far in London. I paid for my down double duvet to be dry-cleaned. The delivery was delayed without good reason (not the first time that this has happened) and there was HAIR and DIRT on the supposedly clean duvet. Extremely disgusting!
Stephen Sampson
Apr 20,2024The pick-up was too early so I have missed sending items to the laundry.
George Fox
Apr 19,2024Timely, consistent great service!
Hanna
Apr 19,2024Amazing service and clothes came back fresh clean and nicely folded.
tala
Apr 18,2024Lost items Lots of stains Terrible customer service
Nyle Khawaja
Apr 18,2024I have been using Love2Laundry regularly for over 8 months. The communication is excellent and the laundry of a high standard. I would recommend this company.
customer
Apr 18,2024it was on time and nothing was missing
Gary Newborough
Apr 18,2024Consistently on time, good quality. A great service
RU_East
Apr 18,2024I so wanted to love love2laundry - but what a hassle! They have refused to refund us, even partially - our curtains have shrunk by 7cm!! They require notice of damage within 48hrs but we've only just moved back into a building so no opportunity to hang them. They weere not checked on delivery as they say. I wish I'd made the effort and stuck with my local, much cheaper and more reliable Dry Cleaner. We're now £1k out of pocket.
Lydia
Apr 18,2024Absolutely loved using Love2Laundry in Amsterdam! Booking and payment went all smoothly online, and their customer service was super helpful when I had a question. Plus, my laundry was picked up and delivered right on schedule – perfect for a busy bee like me!
L
Apr 18,2024Great service and very accommodating and on time
customer
Apr 24,2024really good service