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If you are looking for customized services in London from your laundry service, then the best option at your disposal is Love2Laundry. Founded in 2014, we follow a dream and and we aim to serve our customers in a way that far exceeds expectation. Being one of the leading laundry service providers, we know our customers’ mindset. It is not easy to come home from a hectic day at the office and rush to the nearest laundry service with your clothes. So, we have an array of services to make things easy for you. You need not tolerate late deliveries, low standard of work merged with high prices.
Reviews 853
Joshua Baldwin
Jan 14,2025Great service, super polite pick up and delivery, updates on timings made it very convenient.
Valya Kostadinova
Jan 13,2025The App, the driver, the way everything is organised.
Mrs Jan Harris
Jan 11,2025Friendly, professional and efficient
Karen McDermott
Jan 11,2025Great service with a smile
Miss Shaw
Jan 10,2025Very pleased with the service , easy to book in your laundry collection and great communication all the way through , definitely recommend this service
DR V MAK
Jan 09,2025Excellent service. Easy to use website. Pick and delivery at convenient times and on time. Laundered and ironed as good as new.
Jean Gibbins
Jan 09,2025The driver was friendly, helpful and considerate of my curcumstances The given times were adhered to and the items well presented on their return
Anna Castriota
Jan 09,2025I really appreciate love2laundry and how reliable they are. Unfortunately, I am not allowed to use the washing machine at my accommodation, so to know that I finally found a reliable laundry service is a relief.
PAOLO
Jan 08,2025The first time I used Love2laundry the clothes that I received was well washed and dry, both the black and the colored one, the laundry followed the my instruction about the way I wanted to be washed and dry, the clothes was perfect as I washed them from myself. This time instead I received the black t-shirt in bad way. Some of t-shirt, 2 black still had white dirt from the armpit deodorant as if they had been washed with little detergent or no detergent had arrived them. After my review the manager of Love2laundry replyed saying that was going to investigate. Afrer that he sent me email explain to me that in the normal laundry the stain in the items is not checked individually so it can happen. The manager with the apologies offer me a complementary wash free for 6kg bag and £15 credit on my account. I accepted and I sent with the complementary wash free bag of laundry a double bed set to wash, dry and ironing that was returned clean and tidy. For me the trust is restaured. Thanks.
Anderson Passarinho
Jan 07,2025Great, punctual. Kind
Sarah
Jan 07,2025Glitchy app. My order disappeared, then received an email and a £5 charge for cancelling my order. About 20 minutes later received an email with tracking details for the driver. By this time, I’d arranged collection from a different company. Ridiculous and annoying service. I needed my laundry sorting today and a reliable company. This is not. I didn’t cancel, got charged and then driver on way! Extremely confusing and expensive service.
Ipsita Banerjee
Jan 06,2025It's been 7 months since all my items were lost, no communication no payment till now. Lines are not picked up, calls are not returned but promos & offers keep coming . Absolutely disgusted with the service
Sally Young
Jan 03,2025It was the most dreadful experience, absolutely shocking service. Lost the washing, people trying to cover it up by emailing and calling via their personal email and mobile. Taking 24 hours to locate the washing, not understanding any of the instructions given. Messing up across all communication, missed returns, just from start to finish, appalling service. It's really not worth it. Try any other company than Love2Laundry. They should not be trading with such dreadfully low standards.
Jo Hedger
Jan 03,2025Efficient and reliable
Sam
Jan 02,2025Having previously been a satisfied customer of Love2Laundry, I was not expecting my opinion of them to plummet through the floor after a nightmare experience with my wedding suit. Aside from the enormous sentimental value it holds, my wedding suit was a pricey purchase, so I expected it - and in fact any item given to Love2Laundry - to be treated with care and respect throughout the dry cleaning process. Regrettably, the exact opposite occurred. My suit was returned with a substantial hole in it, which I was told was likely - although not irrefutably - the work of a moth, the hole only becoming clear during the dry cleaning process. On the balance of probabilities, while very disappointing, I accept this could be a likely explanation for the hole. But it was what happened next, and Love2Laundry’s value of me as a customer, which means they will never again have my money. I assume there are no quality control checks in place as I was not informed of the damage to my suit at any point. And the hole was not there when I gave my suit to the courier for collection. After contacting customer service and explaining what had happened, I was told my suit would be collected again and the damage assessed. I was told the suit would be collected on Monday, December 9. I folded the suit up neatly and placed it in a black, plastic bag ready for collection. No one came. It was collected the following day. After eight days with Love2Laundry - and no correspondence from them in the meantime - I chased to see what was happening. Who knows if the suit which I cherish so much was ever checked. Not once did I receive an update on its condition, or any indication it was even being looked at. So, once again, with it falling to me to reopen dialogue, I emailed and was duly told the suit would be returned to me on Thursday, December 19. Lo and behold it wasn’t. It was finally delivered the following night. Two dates given - both wrong. How does this happen? Additionally, I thought there might have been a minor pressing of the suit - at least ironing out any creases - when it was returned, perhaps as a small gesture of goodwill. But no. The suit was given back to me in the same bag I used for collection, albeit with the items bundled together in a ball, thus rendering totally useless the dry cleaning service I had already paid for. I contacted customer service again to complain and was offered 15 per cent off my next order, and was told they hoped this was a ‘satisfactory’ outcome to the entire episode. A few days later I received a text - I assume sent to all Love2Laundry customers with a phone number on their database - offering 15 per cent off an order. Great. So all I was offered was the same promotion everyone else received. There was absolutely zero point to my efforts to engage Love2Laundry into a meaningful dialogue regarding the care of my suit. All I am left with is a ruined wedding suit and regret at the pointless time wasted trying to come to a resolution. The one good thing? I can in all good faith and conscience recommend NEVER using Love2Laundry.
GAL
Jan 02,2025Thanks Nomi! Love2laundry website can be a bit intermittent but you helped to sort out my order. Thanks again!
customer
Jan 02,2025Communication and friend staff pick up are great. Easy to book online, pick up and return. Communication via email when the pick up and drop off. If driver can't find the items, they will ring you. I've used this company a few times already. I do recommend them. Fast delivery and come on time.
Cindy Saadeh
Dec 31,2024They ruined my blazer, the scarf I sent is still stained, and they charged me extra than the prices in the website. Don’t recommend at all.
Sofia Imtiaz
Dec 31,2024Good first experience, app is easy to use and customer service get back to you very quickly. Will be using again for large items.
Charlotte Walker
Jan 15,2025Prompt and efficient service, friendly driver, fab service