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If you are looking for customized services in London from your laundry service, then the best option at your disposal is Love2Laundry. Founded in 2014, we follow a dream and and we aim to serve our customers in a way that far exceeds expectation. Being one of the leading laundry service providers, we know our customers’ mindset. It is not easy to come home from a hectic day at the office and rush to the nearest laundry service with your clothes. So, we have an array of services to make things easy for you. You need not tolerate late deliveries, low standard of work merged with high prices.
Reviews 853
Sallena Shah
Jan 05,2024Left all clothes wet and unfolded, 2 bags unwashed. My dad is dying with chronic kidney failure and parkinsons disease and has severe incontinence despite wearing maximum absorbency pads. I informed the company of this at my first order as I use to regularly use them. I got a very insenstive email from someone called Fatima complaining about the state of the laundry, and their machinery and staff not being able to deal with the laundry, no call. It left me in tears I work full time, and look after my dad and relied in their service. Now my dad does not have enough dry clothes to wear and I will be awake all night. Fatima I hope you are never in my position. Most uncompassionate company ever..additionally only bag out of three washed although I was informed all bags were washed. Now in process of trying to get some sort of refund.
Carolyn Miller
Jan 05,2024Fast turnaround, thank-you
Nathan
Jan 05,2024The delivery was great, all my clothes were returned which hasn't happen with some other companies. Really Friendly staff too
Livia Liv C
Jan 04,2024Wonderful service, great communication as usual and very polite, lovely staff, not to mention the drivers that are picking up and delivering . Always a pleasure to use this service.
Unhappy buyer
Jan 03,2024Brilliant service quick professional and will definitely be using again !
Ilaria Parmigiani
Jan 03,2024Great service, super quick!
Hidayah Nizam
Jan 03,2024Great experience, good service and fast & easy delivery!
Amy
Jan 02,2024The driver did not come on time (more than an hour late) because the headquarter asked him to go elsewhere before coming here. I am not blaming the driver because he could not control on that, but rather headquarter who gave instruction. He was also confused by the situation. I've waited for more than an hour. I request compensation and part of refund due to the unsatisfactory service delivery.
customer
Jan 01,2024Everything arrived on time and clean. Highly recommend this service.
Ms Maria Greaney
Jan 01,2024Mr Moon was extremely lovely and so kind as I’m on crutches and he was so brilliant with getting the laundry
JG
Dec 31,2023Speedy, reliable and friendly service. Highly recommend Love2Laundry for all your laundry needs.
Laura karengera
Dec 31,2023Great service .. efficient and convenient ! Drivers come on time and polite. Communication throughout the process is also very good! Very satisfied and will use this service again.
Antonio Alias Soler
Dec 29,2023Despite not showing up at the indicated time, they were quick to answer my email and offer a different date which they could provide the same service. However, I find that there is a lack of s quick option for the customer to reschedule the delivery/return time in case circumstances change unexpectedly.
Lacey Pavitt
Dec 29,2023Brilliant pick up and communication
Olly
Dec 28,2023I have to say, the first couple of experiences with Love2Laundry were pretty good. My laundry was collected as scheduled, returned clean and on time. The level of customer service gradually dropped over a period of time including delays collecting and returning (which was inconvenient but not the end of the world). I lost all confidence however when they returned another customers laundry to me and lost my own. I spent an hour on their online chat trying to resolve the issue. I repeatedly asked for a human being to pick up a phone and call me, but they would only speak to me online. My laundry was eventually returned to me, but they still(!) haven’t collected the other persons laundry (bed linen) I inadvertently received over a month ago. They don’t really seem to care. It’s a shame, as I had high hopes. UPDATE: There seems to be (more) confusion on your part as your driver collected the missing laundry this morning, after many failed attempts. The lack of competency (which your own customer service representative agreed with!) is truly astounding. Of course things go wrong occasionally (we’re only human after all) but you failed miserably to put things right on a countless number of occasions. Incidentally, the £50 to which you refer wasn’t payment to return someone else’s laundry, it was a suggested good-will gesture as compensation for the extraordinary inconvenience I have endured. Even yesterday, you failed to collect the laundry in the 3hr time slot advised. That was almost 5 weeks after you originally delivered the wrong items. How many other customers laundry have you lost? I hope you will finally be able to return this poor customers laundry and we can draw a line under this terrible experience.
customer
Dec 28,2023Nice and quick
Chris Koers
Dec 28,2023Prima service, snel gehad, op tijd gebracht en goed gestreken!
Sanjeev Kokje
Dec 26,2023I have now used the service multiple times for dry cleaning of suits. The quality of dry cleaning is good. Additionally, the service is quick and provides you with sufficient flexibility in terms of timing
Sarah
Dec 25,2023quick service, delivered as expected right on time!
Christina Morris
Jan 05,2024Excellent service. Fast turn around. Very good communication. First time user so I had some questions answered promptly and clearly. Will definitely be using again