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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Elizabeth
Aug 27,2024It arrived on time in perfect condition thank you very much
Laurie
Aug 26,2024I had waited until the last minute to make the decision about using Luggage Forward. A wonderful lady named Jasmine, along with my BDM Brian, made my pick up happen exactly when I needed it. When we got to the QM2, my bag was waiting for me right outside my stateroom with the other bags we had taken with us. That was SO convenient!
Thomas Greenspon
Aug 26,2024After we got the pick up location details sorted out, the service was excellent. Timely delivery of the bag tags, pick up, and shipment/delivery of golf clubs back to the US was ahead of schedule and smoothly executed.
Michael
Aug 26,2024Very smooth and efficient. They were waiting at the port when we disembarked to pick up our bags and luggage was at our cabin when we embarked on the next voyage 10 days later.
John Wright
Aug 26,2024excellent service from beginning to the end of my trip. I had to change my pickup time due to a tee time change and you responded quickly and effectively. my clubs were delivered on time, even earlier than expected. thanks fora great job__again.
Amanda Long
Aug 26,2024Recently used the service for both legs of our cruise. I was a bit concerned about the luggage not arriving onboard before the ship left but I need not have worried. This was a very professional, excellent service and well worth every penny we paid. Pick up was simple and we didn’t even need to be home. Same for drop off. I would highly recommend and will definitely be using Luggae Forward again.
PtownBo
Aug 25,2024Luggage Forward always gets my bags where they need to be. Easy peasy booking and great customer service.
HSW
Aug 25,2024Delivered as advertised
Ronald
Aug 24,2024My only issue was I needed to send my passport three times. It was tough to contact a human to clarify what was needed. When I did contact a person it was easy to comply. I understand you’re dealing with people in 24 or so time zones, but if you could somehow make it easier to speak to a person it would have helped me. This is only one opinion and the end result, getting our luggage sent from London to the south of France worked perfectly. I WILL use this team again.
Elaine
Aug 24,2024The whole process went smoothly. Part of this was due to the well-written, easily understandable instructions. Service for pickup was very prompt, actually luggage was picked up an hour before the time designated. So it was helpful to also include the instruction as to how early to leave luggage out for pickup. Appreciated the email confirming the luggage had been delivered.
Karen Meyer
Aug 24,2024Picked up on time, delivered on time, can't ask for more than that!
John
Aug 24,2024convenient pick up. Fast delivery. Great tracking system
Wiley James
Aug 23,2024The pickup and delivery at both ends of the Scotland trip were punctual. That gave me peace of mind knowing my clubs would be available. My partner used a competitor and his clubs were picked up timely——and then delivered BACK to his house 2 days later. Although a bit pricey, it delivers both your clubs and your peace of mind from the start. Therefore, one might say its priceless for foreign trips.
Lucinda
Aug 23,2024Appreciated the Luggage Forward Rep onboard the cruise I was on, he was very reassuring!
Kathryn
Aug 22,2024Luggage picked up at date and time expected; was able to track luggage on line; was in our cabin when we arrived on board. What’s not to like?
SN Herbin
Aug 22,2024Pickup was smooth and obviously labeled. Great improvement over our past experience.
Claudia Conn
Aug 22,2024From timely information to as promised pick-up and delivery, excellent service. They provide you with everything needed to make shipping your luggage as easy a possible.
JEANNE H.
Aug 22,2024Not stress free
Fran
Aug 22,2024Luggage Foward made our experience hasslefree! When I arrived on the Viking ship in France, my luggage was in my cabin. The company is extremely organized. We received luggage tags two weeks prior to our Departure. Any questions I had they immediately emailed me or returned my phone calls. During our trip,we were notified that our ship was being changed. I notified luggage forward immediately, and there was absolutely no problem. As a matter of fact, my luggage arrived at my home the day after I arrived, I will definitely recommend Luggage Forward and I will definitely use them again.
Melvin
Aug 27,2024They accepted our luggage, even after the luggage orders were closed.Delivery was good, one day beyond date stayed! FYI…One negative…..we sent our luggage to a hotel in Rome, vis “Luggage Free”….great service, delivery on time. Price was HALF of “Luggage Forward!