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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Dennis Westhoff
Feb 09,2025Labels did not arrive in time for shipment so we made our own. Luggage did make to the destination, so all is well
Robisan
Feb 08,2025Nothing quite like receiving an email while in an overseas airport lounge awaiting a flight saying they attempted luggage delivery at your home 10 days before the estimated delivery date and warning that after two more delivery attempts they will ship your luggage back to its overseas origin (where you no longer are) at your expense. And then having the initial customer service rep say 'sorry, nothing we can do about it.' Nothing quite like calling customer service, being told they only have limited information and that if you want something as basic as status of your luggage delivery - where must arrange to be present to sign for it - they will have to escalate your request. Just a completely stressful experience that I never want to experience again.
Terry
Feb 08,2025Do not understand why the cost of transport from LA to Santa Rosa, CA is much more costly than the original shipment from Santa Rosa to Miami. It is a one and one half hour flight from LA to Santa Rosa.
Ronald
Feb 08,2025Our experience was great. The instructions were very clear, pickup was timely, and everything was delivered on time and in great shape.
Bill Rose
Feb 07,2025Great customer service, made the process easy.
JG
Feb 06,2025We are a repeat customer. The service was flawless for this trip. We had one bag specifically for use on a cruise, and didn’t want to have to drag it around for the 2 weeks at the beginning of the trip before the cruise started. The convenience of having it picked up at home and delivered directly to the ship is great!
Mary
Feb 06,2025The customer service was quite helpful since it was the first time using Luggage Forward. They helped me with all the things I did not quite understand. Luggage arrived on time and intact. It was nice not to have to manage all that heavy luggage for our long cruise. I highly recommend Luggage Forward.
JULIE FOWLER
Feb 06,2025The company maintains their integrity by delivering exactly what they promise in their marketing and website. They deserve the excellent reputation they maintain and continue to improve where necessary. Our bags were picked up and delivered in excellent condition and we will always choose Luggage Forward first when requiring assistance with the movement of our luggage internationally.
Camille Miller
Feb 06,2025Sending and returning were both days earlier than scheduled! Our 16 day Panama Canal cruise was significantly enhanced by the excellent early service, the helpfulness of the pick up staff at our residence and at disembarkment! Thank you!
Denny Atkin
Feb 05,2025Being handicapped, what I thought I was getting came true at home, but not at the ship. I was under the impression that once my luggage was outside my stateroom I would next see it at my home. It turned out I had to locate my luggage and then locate your man to transfer it to. I had a cane and my carry on and it was very difficult to do this.
John
Feb 05,2025Luggage collected and delivered on time
David
Feb 05,2025My bags were picked up and delivered to the cruise ship on time. The tracking website was terrible. After pick up (2 weeks prior to delivery) my bags were shown to be somewhere in southern California awaiting delivery. When my bags were delivered to my cabin, the website still showed them on southern California awaiting delivery. When I received my bags back home after the trip, they looked like they'd been run over my multiple trucks. They were extremely dirty and one handle had been almost completely torn off. I also thought the service was over priced.
Jay Fusaro
Feb 05,2025We have used Luggage Forward several times both for domestic and international cruise vacations. They consistently do a top-notch job. Our luggage is picked up and then delivered back home in a timely fashion without damage. One suggestion for improvement that I do have is often when we are meeting a Luggage Forward representative to pass our luggage onto them at a port they have no signage. The last few times it has simply been a person standing there with other luggage around them, but no identification. It makes it very difficult to find the representative when they don’t even hold up a simple sign stating that they are from Luggage Forward.
Vicki C
Feb 05,2025We had a challenge of getting to the plane with our luggage they were accommodating on getting us the tags and delivered the bags timely. Would definitely use afsun
Judith
Feb 04,2025This is the second trip that I used Luggage Forward to ship my luggage to my cruise ship in Europe. From pickup at my home to delivery to my ship and the return pickup and shipping from cruise-ship to my home all were streamlined and no issues at all. Clear and detailed instructions for packing and labeling my bag. Continued updates about my bags location thru the shipping. I trust Luggage Forward to get my bags thru custom screenings and delivered to the destination on time. I highly recommend this service.
Bob
Feb 02,2025They did a great job. Picked up on time and it was in my cabin when I go on the ship
LISA
Feb 02,2025This is the 2nd time I’ve used you and everything has been perfect each time. Thank you!
Stefani
Feb 02,2025When I received my suitcase, which I had only traveled with once prior to using this service, both the front pocket zippers were broken. It was not a good experience. I don’t understand how they can deliver a piece of luggage that was practically brand new, with half the zippers broken.
Mary
Feb 01,2025Luggage Forward did an excellent job. The bags were waiting for me at the hotel in Singapore. Then they picked up the bags in Tokyo on a Monday afternoon and delivered them to me in Seattle Tuesday morning, the next day. It was the best service I've ever experienced.
Linda
Feb 10,2025Wonderful way to start the cruise. Never had to worry about our bags. And not having to lug the luggage to and from the airport was a luxury well worth the price