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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
Esther
Aug 09,2024Everything went smoothly and the luggage was received a day earlier than expected.
Ms whitehead
Aug 09,2024From my initial inquiry about the service to our bags being left on our front doorstep unattended, it was a complete disaster. E-mails and calls to the company went unanswered. When I did hear from someone, I received conflicting information or no follow up to my questions. It took a month of emails and phone calls (that were never returned) to confirm the correct port name to select on the website. When we disembarked from our cruise ship, there was no indication of what to do or anyone to receive the bags. There was no follow up with tracking numbers. We selected a date of delivery when we would be home but the shipment came early. When I called Luggage forward they assured me the bags would not be left without a signature. When they were, I was then told that they only request signature's at a business address. That should be clear when booking to select the destination to be delivered to. How can you justify leaving two large suitcases on the front doorstep of a house which obviously indicates that nobody is at home? I choose this service in order to continue our vacation without the extra baggage while traveling by train. I expected to have peace of mind that my bags were safe and well taken care of and I did not have that at all. In retrospect, I would rather have just had my suitcases with me. For the money I paid, it was not worth it at all. I will never use this service again, and I will never recommend it to anybody.
Lisa
Aug 09,2024This was our first time using Luggage Travel and I will definitely use again! Everything was so easy and went off without a hitch.
Anthony
Aug 09,2024Collection of bag was easy and delivery was early. Communication was great.
Walter
Aug 08,2024Pick up of my golf clubs were on time and delivered to the ship at the start of the Cruise. Pick up after the cruise was on time and delivered back to my home a few days early.
Robert
Aug 08,2024Golf clubs arrived ahead of schedule in perfect condition.
Rae McClelland
Aug 08,2024Our luggage was picked up on time and delivered as requested. Would definitely use again!
Stephanie
Aug 08,2024Very easy from door to door !
Eli Whitney
Aug 08,2024Everything was executed exactly as it was predicted. Very easy to book online. Extremely fast delivery.
Willie Joe
Aug 08,2024We did an early walk out when we arrived. Elliott went out of his way to come & pick up the luggage so we could head to the airport & try to get an earlier flight
rocco
Aug 08,2024ON TIME, AND LUGGAGE FORWARD TEAM FROM MY FIRST CONTACT TO MY BAGS ARRIVING HOME WERE SO HELPFUL, I WAS SCARED, BUT LUGGAGE FORWARD STAFF MADE IT SO EASY, AT EVERY TURN THERE WAS SOMEONE TO HELP MAKE SO EASY.
Mary Jane Myers
Aug 07,2024The company is organized, and picks up/delivers as promised on time. The only drawback: UPS somehow got black grime all over my brand-new soft-side suitcase. It's an oily grime, and difficult (impossible?) to remove. I wonder if your company might provide plastic sheets we can slip over our suitcases, if UPS cannot guarantee cleanliness.
Rachel
Aug 07,2024Excellent instructions, communications and service. All pick-ups and deliveries occurred without issue and on time.
Barbara
Aug 06,2024The company gives good information when setting up reservation and the packet for your luggage arrives timely. The pickup and delivery was good. Because there was a change on the location of ship it got a little tense.
jean rennie
Aug 06,2024Everything went like clockwork. The lady at Southampton was so friendly.
Wayne Ram
Aug 06,2024The tracking operations are extremely poor. Despite checking out of my hotel two days ago, I could not get any information on whether my luggage had been picked up. Additionally, the customer service representative I spoke with was very rude and condescending.
James
Aug 05,2024Everything went smoothly. Luggage tag delivery, luggage pick up, and the bag was in our stateroom when we arrived. I recommend you unqualifiedly!
Maryann Anderson
Aug 05,2024Luggage forward has LOST my suitcase and is providing no update no tracking and no concern for my property. They do not even provide any reasons, rationale or explanations
JD
Aug 05,2024Our expectations were exceeded! Not having to lug golf clubs through airports and hotels was wonderful. While it is pricey we were so glad we sprung for the luxury, it made for a wonderful trip.
Bill
Aug 09,2024Whilst it was expensive getting my clubs back from Scotland to Australia, the experience was painless and extremely efficient. They left Scotland on a Tuesday and they were back in Melbourne later in the week.