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At Luggage Forward, we’re proud to offer our Double Money Back Guarantee, ensuring your luggage arrives on time. If your bags do not arrive by the end of the scheduled delivery date, we’ll pay you double your shipping costs.
Please note that this guarantee excludes delays caused by factors beyond our control, such as Customs delays, weather conditions, natural disasters, mechanical failures, or shipments containing prohibited items. For further details, please view our Terms of Service at https://www.luggageforward.com/legal/terms-of-service/.
Reviews 870
David
Aug 15,2024It was perfect both coming and going. That is why we use Luggage Forward for all of our travel needs.
Craig
Aug 15,2024Simple Easy to use I would recommend and I will use it again!
Robert Cartwright
Aug 14,2024We really liked the booking staff. They were very cheerful and helpful. The pick up and delivery of our luggage was easy and seamless. We would recommend Luggage forward to any travelers who don't want to lug their bags to and from the cruise. We will use them again. Keep up the good work. Bob & Tess Cartwright, Maui Hawaii
Laura R.
Aug 14,2024Fantastic Service! Very easy process. Everyone says this is the smartest way to travel to Europe...ship a bag ahead of time to relieve the anxiety that the airlines will lose it and disrupt our trip plans.
Lora
Aug 13,2024Impeccable service and early delivery
Heidi McKenna Schmitt
Aug 13,2024It is so easy to go on-line and schedule your pick up or drop off dates. They even have a real person help desk if you need to talk in person. I had a bicycle that needed to ship to Hawaii (bike company would not ship) and Luggage Fwd came to the rescue. It even arrived little quicker than planned.
Seth
Aug 12,2024It was picked up on time and delivered on time; perfect.😍
Kris
Aug 12,2024I was sending my ski bags and one of them arrived soaked by water. You'd say, easy it was clearly damaged while transporting and I payed the insurance. I followed instructions on their pages, but thought it is a bit odd that I had to agree that their decision is final and I have no rights. Still, this one is clear and easy. Was I wrong!!!! Edges on my skis were all rusty from the water, which this company claimed is "normal" and I should take better care about my skis. My gloves were ALL MOLDY, which they claim IS OK and I just need to clean it and can wear it again!!!! The same happened with two of my jumpers, mold is clearly normal for these people! All in all, I insured my bag for 1000$ damages were 230$ and they refused to pay as all of the damages - clearly caused while in their care - are perfectly fine and not health threatening. DO NOT USE THIS COMPANY, if they happen to destroy your stuff, they will blame you for not taking better care of it, or claim that MOLD is safe for direct skin contact.
customer
Aug 12,2024picked up on time. delivered ontime.
David
Aug 12,2024On schedule, on time
deborah clark
Aug 11,2024Luggage Forward is great, the only issue I had was the courtier that picked up our luggage from us was late . This was our second time using luggage forward after a cruise . First time the courtier was waiting for us . This time we waited almost an hour . Glad we didn’t have a flight to catch!
Steven
Aug 11,2024Quick, efficient, delivered on their promise, actually ahead of time, simple instructions. Everything pre prepared and packed easy to use
Roberta
Aug 11,2024The process was efficient and it was great having my luggage shipped to me directly. Only issues I had was that a suitcase was very wet, and the other suitcase had some stone damage
Gerard
Aug 11,2024Very reliable. Picked up when they said they would, and luggage arrived to the destination on time
Lola
Aug 11,2024Always dependable!
Edwin
Aug 11,2024seamless process. Excellent service.
Edwin
Aug 11,2024Easy to book. Very helpful when contacted by phone
Nouna
Aug 10,2024Great experience. Delivery early or on time.
Tom Marchetto
Aug 10,2024Very good job picking up and sending clubs to UK on golf cruise trip; and returning. Excellent international service; not inexpensive, but would definitely use again and recommend.
Rick Kirkbride
Aug 15,2024Seamless efficient process from New York port 88 to our house in Fort Myers. Picked up Wednesday delivered Saturday very excellent even cleared customs since we were continuing os same ship.